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August 2024 by Allyson Wilhite
Best customer service i have ever received from a UPS!
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May 2024 by Melissa S
I went in to print a label and ship an item. The male worker was being rude to me for no reason and refused to give my receipt. I asked for it twice and he wouldn't give me my receipt.
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May 2024 by Pushparaj Krishnan (PK)
Fast service, friendly service and timely delivery
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May 2024 by Linda Herbst
I just moved to Chico and opened a post office box at this location. Robbie helped me get things set up, was very efficient and knowledgeable and made it so easy. When he sees me walking in the door and I have packages, he just goes and gets them for me. Nice to have that Personalized service. Would recommend this location 1000%.
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May 2024 by Paul Benedetti
The gentleman was very friendly and informative
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March 2024 by Hannah Bender
I always have great experiences at this location! Robbie is always so helpful. Honestly, all the workers are always super helpful and so nice. If I can avoid USPS at all costs and just come to this UPS location for all my returns and shipping needs I definitely come here. Thank you for always making things so easy and fast!
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March 2024 by Vicki S
Dropped off a package to be shipped. One side could use a small amount of tape, around 3-4 inches, to make a bit more secure. They charged $1 for that piece of tape. Seriously! when I asked if the owner was there, I was told they are from Sacramento. Never ever going back. I am going back to Postal Station on Mangrove which is locally owned and customer service is important.
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March 2024 by Janine Cuellar
ROBBIE was so helpful. Besides being helpful he was super knowledgeable. Helped me with Amazom returns and UPS mailings. Wish all customer service people were as helpful as he.
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October 2023 by Kelly Blair Bauman
Best UPS store in town by a MILE. Unlike others, employees are knowledgeable, helpful, and friendly. Glad to have found it!
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October 2023 by Jo Anne Vidal
I try to give the benefit of the doubt. This is the third time in a row that nothing goes right at this location. I'll go out of my way to avoid it even though its the closest to me. Marginal customer service, loud music (two times), and my print order that says it should have been done, wasn't started and the staff couldn't unlock the system to print it. Unprofessional and a waste of a professional's time.
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August 2023 by Jacklyn Baily
The staff were very helpful and friendly
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August 2023 by Joseph Tirado
Super helpful and motivated people.
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April 2023 by Kaylee Lol
Great crew! They are personable, fast & friendly!
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March 2023 by Ronelle T Melton
I never write reviews, but every time I have to have any contact with the manager, the urge to give some feedback gets stronger and stronger. Her attitude is the opposite of what "Customer Service" is. I have been in customer relations my entire adult life and have never witnessed someone who is in desperate need of some basic training - maybe throw in a 'genuine' smile every once in awhile...no need for passive/aggressive smiling...I have a 14 year old that does plenty of that.
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November 2022 by Elizabeth Solano
DO NOT PRINT FROM THIS LOCATION!! Do not print from this location! They are robbing customers and abusing the power they have on how much they can charge for printing services! I am visiting and pay in San Diego about $1 and something in change to print labels! This place charged almost $4.00 for one label! They will charge 2.99 for the “printing service fee”. This charge of this size would make sense if I was printing multiple pages but I printed ONE PAPER. How can you charge 2.99 for that service fee? What’s the service fee I literally still had to email the paper and your associate simply clicked one button to print the paper! My package was already packaged and everything was ready to go! Honestly very disappointed it doesn’t make sense to me at all how you can charge a customer that much to print one label where the cost of paper cost this companies CENTS. Such a greedy practice to charge that 2.99 fee for using the computer. My San Diego location charges this fee as well but $3!!! That’s absurd and abusing/taking advantage of customers. DO NOT PRINT FROM THIS LOCATION!! Receipt attached to show proof!
