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April 2024 by Tim Duggan
big store. Great selection and staff were great
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October 2023 by itznot_ haylee
Ashlee was so helpful and understanding with my wants/what I was desires. She was very patient with me when I was indecisive with options. Huge shout out to Ashlee thank you so much.
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October 2023 by Chris Hewitt
Ashlee is amazing, if you need anything she’s the one to talk to!
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June 2023 by Tiffany Short
First time going to this store. It was very clean and organized. Both the ladies working were extremely nice and very helpful.
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June 2023 by Ali Nicole
Horrible customer service and way overpriced. Did not greet us at all but instead gossiped to each other.An old lady (probably the manager) literally screamed "DO NOT TOUCH THAT!" at my 5 year old for just barely touching a sign. Maybe it was not right that she touched it but the lady should have talked to me 1st. There are better ways to talk to people. My daughter left in tears from being screamed at. I called customer service during business hours and couldn't reach anyone to make a complaint. I'm going to warn anyone and everyone about shopping there.
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April 2023 by Samantha B.
I have been shopping at Torrid since I was a teen in the 2000s and this is the first time I've felt compelled to leave a negative review. I don't expect others to cater to my own short comings, but I don't think the employees at this location understand certain social cues. I was with my mom who was kindly treating me to some new outfits and I had 4 employees all walk up to me one after the other asking me the same question when I kindly explained why I didn't want to try anything on. I became overwhelmed due to my social anxiety and just wanted to buy my stuff and leave. When I got home I noticed that a pair of Jean shorts I was about to try on had a decent sized neon yellow stain on the side. I'm assuming maybe it's from a security tag? So I went in a week later (today) to do an exchange and felt like I was treated like I stole them. I gladly provided my receipt but and when I went to look for something to exchange it felt like I was an annoyance or something. While I was grateful for not being bombarded like last time, the cashier was pretty rude. She just looked at me and expected me to know what she needed and I fumbled over my words because I didn't know what number she was talking about since all she did was say "T" and look at me for my response. I assumed they were going to scan the barcode.When they did the transaction at the end there was a refund amount and since it was on my moms card I didn't have it with me.I asked if it had to be the exact card and explained it was my moms card used, the cashier responded again with a tone that seemed like I was trying to steal and maybe get money on my own card or something? Which is funny because she was able to just send it through automatically to the card even though I didn't have it...why did I need to provide it? I don't know if this was her intention, but it really came off that way. I know what it's like to work in retail and it sucks...but I never would've treated someone that way when they had a receipt right when they walked in...I will most likely be shopping at a different location or online.
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December 2022 by Madison Greb
The Chico mall location's manager, Julie, always help me so much and I really appreciate it.
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November 2022 by Krieger System
Absolutely love Torrid, as it's one of the only plus size stores with clothes that *aren't* made out of 70s drapery (and that's being polite) but, of course, that comes at a cost. The only really good times to go are when sales are happening. The staff are awesome ladies who are so happy to help you at any time, and love to joke with you.
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November 2022 by Theresa Beale
Staff is always friendly and helpful. My favorite place to shop.
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October 2022 by Florence Mitts
I love Torrid store but they're rude cashiers. Make you not want to go back there. They won't return things if you don't have the tags exactly on them they'll call it Warren clothing. So I will not go back to that store again I don't like rude people.
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September 2022 by Gina Cress
The staff is kind and helpful. The dressing rooms are spacious and have fans!
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July 2022 by Aaron Millsaps
They had a clearance section that had some good prices,and the regular priced stuff was reasonably priced2,an found stuff for my future wiffie nieces that they really liked...
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July 2022 by K Klink
Love the clothes! So many options for plus size woman. Julie was very helpful also. Pretty pricey though. :/
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July 2022 by Michelle L.
They never have any of the "good stuff." You're better off online or (if you prefer) trying on things first, Roseville. Also, when choosing Chico as your (pick-up-store) they will cancel your order Without Notice.
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July 2022 by Misty Koyuncu
We came in at about 7:30, half an hour before closing, and Julie was so fantastic. She handled our elderly grandmother (with very little understanding of her surroundings) so very well. Not many people know how to handle elderly people who have no filter/full understanding of their situation and Julie was so very helpful and patient and kind to our nana and our little group as a whole. I wish I could give more stars. Thank you, Julie. Our nana's memory isn't good (she's constantly forgetting things now) but she does and will remember how nice and patient you were. You went above and beyond to help us tonight and we will always be incredibly grateful to you for that. ???
