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March 2024 by Sydnei Wilby-Wold
Friendly yet professional staff.Encourage you to try the different mattress. Throughly explain the differences in the beds
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December 2023 by Daniel Turri
Keegan was fantastic to work with! Very patient working with us on our decision and was so sweet to our 1yr old. It was a great overall experience. Highly recommend!
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July 2023 by Jeff Adams
Great team
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April 2023 by Noel meyer
Best staff ever.
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April 2023 by Robert Torres
Keegan was a very big help and save the customer for me returning everything after being misrepresented by the person that sold me the bed on the phone not doing what we agreed and everything else was very happy with Keenan helping me get things squared away and straightened out and helping me get a headboard for my bed. He did it very excellent job. He’s good customer service would be willing to go back and talk with him if I ever need further assistance. Wish I went there in the first place. Thank you. Sincerely, Robert JTorres retired fire fighter.
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February 2023 by Trina Hoisington
We absolutely love Mary at the Chico, CA store. She's very friendly and knowledgeable about the sleep number products.
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November 2022 by Christopher Martin
It's the worst purchase of my entire life. $6,000 for a glorified air mattress. Don't make the same mistake. It's not worth it.Edit: Because Sleepnumber responded, I am updating this to say that I have spoken to the support line, I have also spoken to the execute support line that the social media team recommended. Neither would offer me the same courtesy Purple offers customers. In fact they told me I would have to pay to replace the sagging foam in the bed. It's foam! Your CEO makes $9 Million and the company doesn't offer replacement foam. Purple just replaces the entire bed!
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October 2022 by Gary Bates
Can't wait for our new bed. 2 more days. Great service very knowledgeable
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September 2022 by Lindsy Z.
DO NOT BUY! I repeat don't buy this bed. If I could give zero stars I would. We were hoping to get the best night sleep but all we got was pain. We were so excited for our i8 flex top king bed to arrive. Took over 3 months to have it delivered. Slept on it two weeks and woke up every morning barely able to walk. We called to exchange and they insisted we give it 30 days. So we waited until the 30 days was up. Called again, was informed that our adjustable base was non returnable. Was never told that in store, in the store all you hear is 100 nights to try it out. Lies! So since we were already stuck with a $4000 base we decided to upgrade to the i10 full spilt king. I asked multiple times that if we were not satisfied with this mattress after sleeping on it what could we do. I was told we could do one more exchange or return but that would be the last one. Took another 6 weeks for delivery and right away we knew it wasn't the right one, bed slides apart, feels like it only fills up in the middle so the sides slope down. IT IS A GLORIFIED AIR MATTRESS! Just called to make a return and was now told after our exchange it was a final sale. WTF! So one person can tell you that you can exchange and then the next says nope. So now we are out $12,000 and get to put these air mattresses in storage. This company is a scam. Have you slept on a camping air mattress? Yes that's what it is. Do not waste your money!
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May 2022 by Christy Deibert
I could have not been happier with the service Mary gave me. I had 4 beds to order and she made what I thought would be a difficult order as easy as possible. She spent a lot of time making sure I got the best price and exactly what we needed. Thank you so much. Be sure to ask for Mary.
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May 2022 by Tony Lemons
This meeting showed me what a bed should feel like... beds are expensive but if you can afford it so worth it
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January 2022 by Lynn Haskell
Wow beds are expensive these days but a good nights sleep is invaluable. I went with the sleep number bed because of the adjustments that can be individually made for my comfort. Mary at the Chico store was extremely helpful and she had a great attitude.
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September 2021 by Teresa Walsh
We love our sleep number bed. We just bought a new, upgraded one. The staff at the store was really helpful and these are the best beds ever, especially if you have two people who sleep in different ways, like one on their side and the other on their back. Or if you have back trouble, which I do.
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September 2021 by Taran Smith
Mary helped me pick the best bed for my needs. I didn't feel overly pressured and all of my questions were answered! Would reccomend!
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August 2021 by Tonya Dale
Not just beds--but great pillows, too! We like the AirFit pillow line and dropped by the Chico store to look at buying another after accidentally leaving one during a visit with family in Idaho. Mary was a true professional -- no pressure, just helpfulness and smiles to help me purchase the exact replacement pillow we wanted, and at a great price. A wonderful product and superlative service from Mary. We'll be back when it's time to shop for a mattress to go with the pillows ;-)
