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February 2023 by Hunter A.
Make sure you upload or go in and actually document how much gas is in the box truck you rent. My paper work said a half tank, but really it was below. I was lazy and didn't upload a photo or go in (even though I had a time stamped photo showing it was lower). They charged me a shit ton for gas even though I only drove the thing 15 miles. Will not rent from them again.
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October 2022 by Eric G.
Awesome service at this location!It was a Friday afternoon and I had just moved my life from Southern to Northern California. When I arrived in Chico, I knew that I had a small window of time to unload and return my truck to the local facility. Making it within ten minutes of closing, I was grateful to have received the service I got. My U-Haul pick-up location in Southern California turned out to be a less-than-stellar experience so I naturally had low hopes. The young man whom had assisted at the Chico location proved my theory wrong. He came out to greet me as I was pulling in. Not only was he friendly and accommodating, but he also helped guide me as I backed my car from the rented vehicle dolly - something the So Cal location wasn't willing to do. He was polite and didn't try to rush me out even though it was the end of his workday. The facility is right off the freeway but on a small side street, though the business sign offers great freeway visibility. I had no trouble pulling into the wide driveway, either. A great experience overall.
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July 2022 by Chad P.
I made an appointment to have a hitch installed on my Tesla. A month later I showed up for the appointment and they cancelled without telling me and I found out when I showed up. They then lied and claimed I canceled the appointment. I rescheduled... two weeks later I got a call saying "we don't have the knowledge or ability to wire" my car. Over a month of wasted time. I was lied to and it turns out they just don't know how to do the job. Don't waste your time here!
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July 2022 by Will O.
Absolute horrible customer service slowest rudest employees you could ask for. It's too bad because they have great equipment wish they had any costumer service at all.
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May 2022 by John Jones
Great place to rent trailers and vans
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May 2022 by Cory G.
they are very clean, reliable, responsive, they have a mobile app you can download and live chat to discuss any problems you're having or to extend your rental. the units are pricey, but the rental trucks are cheap, excellent condition, and they have a 24hr talk line to answer any questions you have.
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April 2022 by Laura C.
This place is a ridiculous terrible house of horrors! I literally have been locked out of entering my storage since I got it! The general manager knows I'm moving n can't drop off my stuff for 2 days due to their incompetence! The general manager knows I had to leave my stuff there and refuses to come fix my lack of entry! This is their issue but they are greedy ass liars! I'm just not gonna let this stand! Absolutely the worst place in the world! Karma mfr
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August 2021 by Tonkri G.
We came in a little unprepared for what we needed and Jerod served us. He literally anticipated our every need and went above and beyond to crossing every "t" and dotting every "i" and we were able to get hooked up right away and get to moving! Thank you Jerod.
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April 2021 by Martin D.
Supply and Demand is always present at this location. Staff was professional and timely.
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October 2020 by Jim H.
DO NOT RENT FROM UHAUL CHICO if you require a firm date, time, and place reservation. U-Haul just called me at 5:30pm the day before my next-day 8am pickup of a confirmed 26' truck reservation for a cross-country move to tell me that my truck would be available tomorrow for pickup 5 HOURS/254 MILES away in Eureka, CA. Imagine having your life overturned--an already scheduled move-out, drive halfway across the country, hotel reservations, appointments to complete a home purchase, and move-in. It's costing me an additional $1200 more to rent from an alternative company at the last minute to hold to schedule & not have our lives turned upside down for the next 2 weeks.
