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May 2024 by Sandy Caban
Excellent teacher. Very professional and friendly.
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May 2024 by Stephanie Jones-Alhourani
Lawson was awesome!! Friendly, professional, knowledgeable, and my Whirlpool fridge's ice maker now works like it's brand new! :)
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May 2024 by Agathe Wallner
Austin called me ahead and was on time. He was very courteous and went the extra length to make sure my washer was either fixed quickly or replaced. I am extremely pleased with his service
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May 2024 by Robert Hooper
The repair service was done quickly. The service man explained what he was doing and why. Gave advice as how to prevent the same thing from occurring in the future.
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May 2024 by Amy Winzer
Their customer service phone lines and website are a nightmare. I actually ended up cancelling my credit card to avoid getting charged (they took my card info down when I made the appt) after calling more than ten times over several days to try to cancel my appointment in time. (I had found a local service that could come sooner and was less than half the price so I went with that service.) The phone tree navigation that I was following to try to cancel my appointment would just dead end repeatedly to some promotion for a medical alert device even though I had answered that I was not interested in the step before. Then it would hang up on me and I still wouldn’t have the appointment cancelled. The texts with links they sent me had no way to cancel the appointment even though the texts specifically said to click the link to reschedule or cancel. I finally got ahold of an actual person the day of the deadline to cancel the appointment without having to pay (no idea why calling that number in the days before didn’t produce that result???). The customer service agent confirmed that the appt was cancelled. Lo and behold…I continued getting those same texts about my appt as if it hadn’t been cancelled (but I just trusted that my credit card was cancelled so there was no way for them to charge me), and on the day of the cancelled appt, I got a call from the service provider on their way to me. It was a bummer having to apologize and say that I had cancelled the appointment days ago. Their system seems extremely disorganized and borderline scammy. What a waste of time and energy. I do not recommend.
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April 2024 by Sherry Thomas
He was very informative. Let us know what was going on and and we had 4 other companies out to take of our new washer. He was the first one to tell us it's not the washer, but the pipe in the wall. Thank you and now we can move forward.
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April 2024 by Dave Jones
Professional & Competent, called prior to coming and upon arrival. Good customer service
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April 2024 by Emma Gonzalez
They sent the wrong parts for another washing machine, my wash is Kemore no arreglo la lavadora
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April 2024 by Garry Lee
quick, friend, but much later than I would have though for his arrival.....waited for the 4 hour window, showing up after that timeframe.
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April 2024 by Buraq Transport
Same problem after 2 months. Need more expertise
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April 2024 by Ken Ramey
Prompt and on time. Very friendly
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April 2024 by Dawn Durfee
Your Chico techs are the absolute BEST ever!!
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March 2024 by Nathaniel Burge
Sears is not at this location. Not a local business. This is a fake listing to route you to a national phone lead service. Recommend calling one of the other local service companies. No physical location in Chico.
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February 2024 by Kara Taylor
Lawson was a wonderful service technician: friendly and very knowledgeable. Very pleased.
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January 2024 by Ann Brinkley
Lawson was very professional and actually was earlier than the expected appointment time given! He also was very polite, knowledgeable and efficient with the repair to my refrigerator. I highly recommend him from Choice Home Warranty.
