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February 2024 by Tracy G.
I can't begin to express how much I appreciate Maria and everyone at this Rent-a-Center. We had an complicated situation in which we purchased a house as a rental and had to get fridge in it quickly. The fridge we ordered from Best Buy was on back order and might arrive in time or might not. Maria ordered a fridge to have on hand in case we needed it. Every week she would contact me for an update. We canceled the order several days before the new fridge was set to be installed. So we get the new fridge and it does not fit! The space was 1/2" too small! Damn! And my tenant was moving in on that day! So I frantically called Maria, and she had a rented fridge delivered the very next day! The customer service is amazing. Everyone I dealt with was so positive and accommodating. Imagine ordering a fridge for us just in case we might need it! There was not even a cancelation fee! Thank you Rent-aCenter staff!
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December 2023 by Katy Wells
Love our bed it’s great. The whole staff is wonderful when you want to sign up. I can say I will never go through them again. Once and done for me. I was really sick even had to go to the hospital and they were calling I told them I was really sick and it wasn’t good enough they said we close at 4. Then 20 minutes later someone showed up at my house for payment. They won’t let you go one day over. I don’t like to be bugged.
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November 2023 by Primavera Leyva
Maria is amazing she has the best customer service skills
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September 2023 by Macy Minyard
Chico store manger Tony is amazing he’s kind he’s proficient with his time and task at hand he helped me this morning fix the online account ! 5 stars to Chico CA RENT A CENTER ! Tony and Josh are doing a great job :)
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September 2023 by Victoria Navarro
Customer service was rude and deceptive, wanted to charge me an application fee despite me already having an account and said they don’t do any online deals
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February 2023 by Justin Begley
Very fast easy approval process. I love my purchase!!
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February 2023 by Joseph
Great customer service. Rachel is always helpful and professional.Just paid of a TV going back for something else
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January 2023 by misty bias
The employees are terrible!!As I was speaking to the manager, one of the hussy employees Racheal grabbed the phone from him and took over, after I was already having problems with her lies. I'm pretty sure they have an inappropriate relationship for the work environment as anything the woman said went over whatever the manager said.I stated this is what was said. You guys are twisting things around and I was pretty much told to prove it. I said well my phone has an hearing impaired data collection that reads back what is said. I told the manager that it was not what he said as it's in writing as he speaks. He told me it was against the law for me to use my phone with a hearing impaired feature. I told him he was discriminating.I never heard from the district manager after calling two stores!They tried to sell me used furniture as new. When I asked for proof/history behind my couch I was told I could no longer have my items after signing contract and being approved.The store is dirty, the couches covered in hair etc.Do business elsewhere.These people are completely unprofessional.
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November 2022 by Stacy Williams
As usual, the Chico location is fantastic. They are friendly and help find everything I've asked for. They are very knowledgeable.
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November 2022 by Rich Ruley
Tony the store manager is very unprofessional very rude to his customers calls you three to four times a day harasses you if you're a day or two late doesn't give you a grace period do not rent from the store I would not recommend this for anybody very unprofessional management
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November 2022 by Tyrel Smith
Friendly service and very helpful
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November 2022 by Rich R.
Tony the store manager is a horrible person and harasses his customers I was one day late and he call me 3 to 4 times a day do not rent from him he a very unprofessional store manager.
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October 2022 by Cindy Steward
My couch is falling apart and I’m still waiting on new covers after asking for them for months will never buy from here again
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June 2022 by Manda Rae
The staff goes out of their way to make sure that you get everything that you need and the employee that Rachel is absolutely amazing
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August 2021 by Reyanna G.
I had an upcoming staging for a home in Chico and rented a few pieces of furniture. Rachel and Tony were so amazing at helping me pick out furniture. They totally made the process a breeze and put me at ease. I highly recommend renting from this location. The staff went above and beyond and I am so grateful for their kindness. -Reyanna
