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February 2024 by Jerry H.
Terrible customer service, go elsewhere if you can. They will gladly overcharge for stuff you don't need and then screen phone calls.
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August 2023 by Michael D.
Chico office is horrible I been trying to get my supplies they them and they say I have wrong documents we sent it Over to dr its been month and a half and still no supplies I have been with anything from owens for over a year and not 1 supply they are the worst medical supply company ever here I am having to buy my own supplys out of pocket I have contacted my health care provider and file a grievance on owens in chico
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January 2020 by Mrs B.
The respiratory therapists here have always been great every time I have dealt with them. They gave good information, professional and were very helpful. I have no issue with them. What is difficult is working with the staff at the supply reorder line 877-456-2924. They give wrong information about when supplies will arrive and send items that you did not order. Now I have to make sure I am not billed for items I did not order. Also they say they are open on Saturdays but no one is answering the phone at the re-supply line # and they are not calling me back after leaving several messages beginning yesterday. The manager in the Chico office I find is very difficult to work with. I had a scheduled appointment last fall (that I made weeks before) with a respiratory therapist. I was told when I got to the office that she (RT) was unavailable and he (the office manager) was going to help me with fitting for a different style mask. That was a mistake my supplies have been messed up ever since. I should have refused meeting with the office manager and re-scheduled with the RT. Why didn't they call and tell me the RT was not going to be able to meet with me? Not considerate. They should have let me, the patient, know of the change to my appointment. All I need is my 3 month supply of CPAP supplies. My supplies are past due and I just have to wait. My blood pressure may rise just writing this review. gonna stop now!!!
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September 2019 by Michelle J.
Choose someone else! don't do business with these people. They don't care about their customers, just getting paid. I have been getting c-pap supplies from them regularly. But the last shipment came with wrong size equipment. I called, was told I had to return the wrong size stuff at my expense before getting corrected equipment. When I drove over 20 miles to return it they said it was not all there and some had been opened therefore could not be returned. No apology, just blame me. Do not do business here.
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May 2015 by Elisa L.
Gary met with me after Owens had closed even, to patiently talk me thru how to use my baby's new healthcare equipment. He answered every question with detail that I had and made me feel calm during a moment of panic. Gary was so gracious and good to me and I truly appreciated him.
