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July 2024 by Marilyn Schmidt
I rented a small area temporarily. Was very clean and sealed so no rodents can enter. Can't believe how much of my stuff was chewed up by rats at 2 previous storage facilities. The lady is really nice at Nord Ave Storage. Plan to rent there again soon. .
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May 2024 by Jennifer Singleton
Facility is always tidy. I always feel safe when I'm there. Staff has been wonderful for the last 10 years. Highly recommended
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December 2022 by Timothy G Walker
Good place and they just take my monthly payment off my card. Very helpful and friendly.
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August 2022 by Sydney M.
I downloaded yelp specifically to make this review. I've always had a pleasant experience at this facility and the employees have always been respectful.Today I went to retrieve my belongings from this location after sharing a rental with two other people over the summer. An older woman came to the window as I approached. I showed her the rental agreement and explained that I had shared this rental with two other people. I also showed her the key that I had to the unit. She told me she couldn't let me in because I wasn't on the agreement, even though I had a rental agreement on my person. I messaged the renter I shared the unit with and she said she called the location to let them know I was ok to go in to the unit. I went back to the location and told the same woman that the renter gave permission for me enter the unit. She said she STILL couldn't let me in because she couldn't give me the gate code to get into the facility. She asked if I had the gate code and I said no. What confused me even more was that she said I could wait for someone to drive through the gate and follow them in and that was the only way I could get in. We waited until someone exited from the gate and went in. When we were unloading everything from the unit the same woman ride up on a golf cart and told us they closed at 5 pm and she couldn't let us out after 5 pm if we were still inside the facility so we would have to wait until someone else exited from the gate. After putting all my things in my car we drove up to the gate and had to ask the woman nicely to let us out, even though it was only 4:30 pm. Overall this experience was incredibly frustrating. I really just wanted my belongings back and it proved to be the biggest headache. I didn't appreciate being treated like a criminal who was going to rob the place. I will never use this location again and will take my business elsewhere.
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May 2022 by Jimmie Bradley
I have used this storage facility off and on for 4 years now. The new insurance available now is pretty cool. The location on Nord is very convenient. But best of all, I have received great customer service. With the best prices in Chico, I highly recommend them
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December 2019 by Jeremy Johnson
Great , no hassle service! Do your part and enjoy your unit
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August 2019 by Heather M. Afflerbach
Can't stand the management here! They are horrible, don't get in a bind, they sell your stuff rt out from underneath You! Refuse to take payments when you get the cash. They took my whole entire life and sold it.
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June 2019 by Michelle H.
I was a campfire survivor. We lost everything. We didn't have a home, but family and friends donated some nice things to us. We didn't have a very permanent place to live at the time, so I got a storage unit to keep these items safe for a little while. I of course kept up on the bill, and this post has nothing to do with money or not paying my bill. Fast forward, we finally got a rental home to live in and went to clean out the storage. We opened it up only to find this place is literally infested with rats and mice!! We're talking hundreds of them!!! Everything in the unit was ruined. There were dead ones in our unit, live ones running around right in front of us, p*** everywhere. Nothing in our unit was salvageable. We talked to the owners, no refund or anything offered. When we told them everything was ruined and it was all garbage now, they made us get in there and take everything out ourselves.. When taking our things to the dumpster 2 mice claimed out of our bags of clothes and started running around the bed of our pick up!!! This is terrible. The fact that we lost all these items because this place has a mice problem is very unfortunate. Do not rent a unit here!!!!
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May 2019 by Corynne Malosh
I love this storage facility and everyone working there are great and very understanding. I highly suggest this place if you need storage.
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May 2019 by Malcolm Allen
Handy storage of you live on the west side
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March 2019 by Jim Marxmiller
People are nice. Units ok.
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October 2018 by Heather Michelle Wilson/Afflerbach
Can't stand the management here! They are horrible, don't get in a bind, they sell your stuff rt out from underneath You! Refuse to take payments when you get the cash. They took my whole entire life and sold it.
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September 2018 by MiA Villa
Nice people who run it and very clean
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August 2018 by Eric Broderick
Excellent prices, great security, my only complaint is how narrow the isles are.. makes it very tough to navigate a uhaul around it trying to get out
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August 2018 by Troy Baldwin
Nice people.
