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October 2023 by Ha N.
Never been this store like this , check out machine suck, a lady rude and not helpful. Only a young girl try to help me.
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September 2023 by Danielle G.
Poor quality meat and produce, very limited selection especially if it's healthy/organic and even worst customer service. I bought yogurt that was moldy and they refused to refund me because I'd tossed the receipt. You would think the would have a little common sense to just eat the costs and make it right. Not to mention someone was murdered near there and the murderer wheeled the body through the store. I guess that explains their new shopping carts.
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August 2023 by Taylor R.
I went to this store yesterday afternoon. Bought about 6 items and noticed the self checkout closed. So I did stand in a line. They only had 2 checkstand a open. A lady finally walked into self checkout only to be told in a very rude tone it's closed. By a young dark hair kid with a earrings!! Then he yells, "I'm open over here". He doesn't come out to grab the next person in line. We all looked at each other and shook our heads. Finally made my way to the register and watched this same cashier literally throw bags at this customer when she asked for a couple more!! I was so flabbergasted by his response to her! He was rude in a condescending way. He asked if I found everything when it was my turn. I politely said "no". Then told me what I owed. This is my second time in this store and my first time was just as bad! He was actually working in check stand # 8 yesterday and I ran when I noticed him. With that experience I just walked away and left my groceries and he of course had a rude comment I can't put on here to me. I'm going to stick with Raleys now. They at least hire above grade employees who take showers there.
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July 2023 by Fauna R.
They only have one working handicap cart and it was not fully charged when we went today. I went to a checker and asked her for help and she said I'm sorry there's nothing I can do for you. Went to go get a regular shopping cart so my mom could lay against that. No regular shopping carts either. We left the store. Never shopping there again
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January 2023 by Isaiah
They do not cash money orders.
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December 2022 by Jerry C.
Food max treats it's disabled patrons terribly. There is no policy that superseded rhe Californa. A few extra items in the self checkout and promised to help in the tall counter checkout, even though they don't help putting the groceries on the checkout roller. They know nothing of ADA laws and just keep implementing their illegal policy. The state is in the process of being sold and I hope rhat helps. They are now register as anti disable positive. Use Yelp to help make your shopping decisions.
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July 2022 by Lauren D.
probably the worst food company in chico i would rather go to the danielsen company
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May 2022 by Dale D.
Worst store in Chico. Nobody should shop there. They don't care about there employees or retired people. There prices are way to high And there Selection is very bad. Go to Winco. Prices are cheaper and selection is way better.
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January 2022 by Jordan M.
I have shopped at this store for 20 years, but it has been consistently on a down hill slide. I will no longer shop there anymore. Their meat and produce departments used to be why I chose them over Winco. But the quality of both have gotten so bad over the last year. Recently they have been putting meat that is clearly spoiled out on the sales floor. When I questioned an employee about it, he said his boss instructed him to put it out. Spoiled produce has also been put on the sales floor. Most of the good employees have fled to better paying jobs (obviously they do not pay their employees a competitive wage). Currently they have assembled the worst group of cashiers in Chico. Undertrained, unprofessional, and certainly inattentive to customer needs. And the last remaining long time cashier, "Captain Flattop", is literally the rudest cashier ever. Most of the managers are not much better. Bill constantly berates and talks trash about his employees in front of self check out. Take that unprofessional behavior behind closed doors, as your customers don't want to hear it. Him and the older white haired managers as dismissive to customers when issues arise. Super disrespectful and unprofessional. I will be taking my business elsewhere. I'd rather pay a little more and be appreciated and shown respect as a customer. Go fly a kite Food Maxx
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July 2021 by Just M.
Corey and Ernesto were so helpful. I needed an item that wasn't in store and they offered to try and order it for me. I left my name and number and 3 days later I got a message letting me know that my order was in store and up front waiting for me. Highly recommend this store!
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July 2021 by Rene C.
Great place to shop like area great customer service enjoy clean floor clean bathroom shelves are full employees are Awesome thank you so much
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July 2020 by Forrest B.
Was just wrongly scolded by an employee who felt the need to let my wife and I know that even though we both had separate transactions and paid separately. She claimed we were going above their "20 item per transaction limit" when there were 2 transactions and 2 customers making separate payments. Why use 2 separate machines when Covid-19 is an issue? We are trying to decrease our chances of exposure and this is how we're treated? There was also mold on their refrigerator racks holding deli meat Sorry but I'll go to another grocery store if that's how your clerks handle their customer service and the quality is not kept up to standard.
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June 2020 by Heather K.
I normally LOVE foodmaxx but the manager Justin made it such a poor customer service experience I will not ever be coming back. It is really sad to say but he had such an attitude and acted completely unprofessional over such a small issue. I'm not sure if he was having a bad day and taking it out on me but it was so rude and I never experienced that low level of customer service there before. There were really sweet girls working there tonight but the two guys that helped check out were really undeservingly rude. Hope they figure out their staff to be nicer to "would be" paying customers.
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March 2020 by Todd M.
Food Maxx is my "go to" store! Always the best quality and price in Chico! Its a great store!!!
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February 2020 by Tyler F.
Worst customer service at a grocery store I've ever experienced. Cashier was not only unhelpful he seemed to be being purposely rude. Wish I woulda told him off and got a name. Didn't feel like dealing with it at the time. Wouldn't recommend it unless it's necessary. Or maybe your experience will be better then mine. Good luck