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December 2023 by Dan R.
After two attempts to get my chair delivered I am very unhappy. Customer service keeps making excuses as to why they made a mistake and the chair did not get on the delivery truck. I will not be coming back.
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November 2023 by kathy truby
Sales consultant , Brandon Trinwith was very nice and helpful with answering all my questions on the sofa bed mattresses .and with my order on the recliner.That's why I have bought almost all my furniture with Lazy boy. ?
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October 2023 by Bill Coady
We stopped by our local La-Z-Boy store pretty much as a just beginning to look trip. The salespeople were great. They let us look on our own and then answered all of our questions without hovering. We sat in recliners for practically the entire visit and the resulting transaction. They were very friendly without any pressure. They explained everything about the furniture and about the process. The quality of the furniture is excellent and they stand by what they sell. I highly recommend La-Z-Boy!
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October 2023 by Chris Kalberer
The sales side was good. We had a problem that should be covered under warranty. I am waiting to see how that goes. The last person I communicated with at the Chico store (Jo) I give two thumbs up.
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September 2023 by Diana McGuire
I was on a search for a recliner chair with some specific qualifications. My last stop in town was to La-Z-Boy and I was to the point of just settling on anything. Brandon greeted me and carefully listened to what my needs were. He showed me several models and checked inventory since I needed the chair relatively soon. He didn’t try to over sell me, but rather sell to my needs. The whole transaction was very smooth and pleasant! And the chair was on sale - bonus points!
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September 2023 by Jeannie Pipkin
You can by a chair from many sources. However if you want super service, from super employees, go to Chico Lazy Boy on the Esplanade. They certainly are a five star crew! Thank you for helping me at a very challenging time in my life! Jeannie
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September 2023 by James Wilson
Joe was Awesome!!!Wish I could have seen more options, but at 6'7" I know that usually isn't possible.
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September 2023 by Teri Layman
Brandon did a great job of explaining leathers and sofa components! Good experience!
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September 2023 by Susie Tambe
Priscilla was extremely helpful to me! Went in looking for a recliner for my 90 year old mother who had just had a stroke! She assisted me to find the perfect chair that would be easy for her to operate and small enough for her feet to be able to touch the floor! Showed me every aspect about it! She was a very big help and I'm so happy I found the perfect chair for my mom's comfort!
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August 2023 by Mike Vidauri
Worst service.Chair under stuffed when delivered, repeated calls to Chico store for repair. Request never sent, more calls back and forth.Finally nice service repair guy, comes with replacement seat.Repair guy said he doesn’t dispose of old parts or bases, was my responsibility.Really, won’t fit in my trash can.He took it for me as a nice jester to drop off at dump .
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August 2023 by Brian Holderman
Always shop La-Z-Boy Furniture Gallery in Chico CA. Love the service and the ability to be creative with fabric choices. The staff is always friendly and go that extra mile for customer service. Thank you.
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August 2023 by Rosie Van Dyke
Priscilla Wilson helped my sister and I purchase recliners. Priscilla was very helpful explaining everything about the recliners we purchased. My sister and I both have Sofas and Love Seats that are from La-Z-Boy Furniture. The quality is excellent. We both recommend La-Z-Boy Furniture in Chico.
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August 2023 by Houa Lee
My fiancé and I throughly enjoyed browsing for our couches here!! We were warmly welcomed by Patricia who was very knowledgeable and sweet throughout our time there. We ended up picking out two couches we loved! Thank you so much again Patricia for all your help and we definitely will be coming back for future purchases :)
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July 2023 by celeste schultheis
La-Z-Boy - Chico asked me to give a review of my 'purchase' experience. It was nice. Priscilla Wilson was great. They took the time to help and make it an enjoyable, successful experience. Kudos to the company and employees. I'll let you know when I receive my recliner...which will be tomorrow. Yahoo!
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July 2023 by Bryan Bickley
I bought a recliner 20 years ago from this location, very happy.But it's time to buy a new one. LOTS of choices! A little overwhelming by the choices you have!Haven't decided yet, but will be back to purchase soon!You have to check this place out.
