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February 2024 by James Uznanski
They always get me in when I need it and they spend quality time with conversation while getting your hair or whatever done thank you
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November 2023 by Caitlyn S.
not sure why the biggest store in the mall would open a hour later then the rest of the mall. 11 is ridiculous
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October 2023 by Joe Jack
I love jc Penny's !! I only paid 28$ for this shampoo. That's up to 45$ elsewhere. I love their sales !! Friends and family is a great one -- 50% off ! Plus other coupons and shirts only cost 15$ that are normally 45.
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October 2023 by Makenna Brabrook
I got a perm here and my hair has patches where it has broken off completely. And my head is tender and slightly burned in these patches. The hair styled covered it up so I didn't notice until the next day. The staff was very sweet, but I would not recommend for perms.
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October 2023 by Christina Williams
Love this salon! The staff is great.
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August 2023 by Rolling Thunder Cafe
My girl did a wonderful job on my eye brow wax
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May 2023 by Rhonda P.
Omg... pennys ... who is your new buyer for your store. I use to hate Sears because of ugly cheap clothes. You are not the new seats. I get that you have a departure for people wanting polyester and checked tops for people who don't care to dress up. But please bring back your classy clothes. Cocktail dresses, sun dresses for people not dead yet. Business attire. The whole store has changed . It use to be our best and only place to shop. But no more. Your staff is still nice . Your product is just horrible. Though . Please get a buyer in your store with a sense of style . As what I saw today was horrible . It was Sears all over again. A store I never wanted to shop in
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March 2023 by Angela Watts
Nikki Goldy stylists at JCPENNYS salon told me she could do hair extensions. She had me run 4 different places in two days and to find a hair loop kit and I paid over 150 because I gave her 160 for my hair to be put in, plus hairbeads and the tools to do my hair extensions and she didn't have a clue on how to do hair extensions first of all I didn't know it at the time til afterwards that the hair I had were sew ins,tape ins, or glued in ths it should of never had beads put in the hair extensions that I had and she had made me go buy beads and tools for her to put in my hair extensions and bin only for that dame note it to start falling out and she tried to blame my thin hair and then to tell me that I didn't have enough money to keep up with my matience for hair extensions as if she know what my bank account keeps. Then refused to fix my hair that she did uncorrectly or refund me my money. NOT to mention it hurt line he'll from the beads because of how she did it. I just had this done and I have pictures of it and videos ofthr next day and a few days later it all came out and pulled my hair out. Does anyone know who to contact about this and how to get a refund on what it costs me to have it done and to have my hair and everything it cost me for it to be done? Totals almost 500 dollars thrown down the drain please help me get my money back and her to never do another customer this way. I have our text messages saved and all thr proof.
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February 2023 by Hannah W.
The store itself you can never find help they only seem to have people at the registers. I went there for a haircut cause my mom goes to them. I had a good convo with the hair stylist. She cut off an additional 2 inches, she cut an additional inch off of one side and the back there's a blank space. Absolutely terrible and for $55 never going back.
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November 2022 by Alicia D.
Hi I was really excited about getting my therapy massage gun. My sister and I searched for it for the longest time before asking for help. I found one but it was the wrong one. They had one on sale for $29.00 so that's the one I wanted. I headed upstairs to see if I could find it upstairs. Well after searching I asked the person working the register if she might know where they were. She looked at me and said I have no idea. I said okay I said well can you give me a rough idea as to where they might be. She again said I have no idea and turned to another customer. I said okay and proceeded to walk back downstairs. As I was walking I saw an employee folding clothes. I let her know what I was looking for and she said oh I think those are upstairs, I said yes, I already tried to find them to no avail. She was very responsive and said she would go and look for me. When she returned she had the one I had found before, I said oh that's the one I had found, but it's $195.00. She said no worries let me look in the computer. She saw that it showed they had them in stock so she was going to go and take a second look. I was very happy when I saw her come with 3 of them. She gave me my choice of colors. You know she completely turned things around for me as far as my shopping experience. I asked her name and she said it was Ashleigh. I thanked her for all her help and told her she was awesome. I completed a survey on line that I saw on my receipt, but it didn't give me the opportunity to mention this employees name. She was very helpful, kind and professional.
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September 2022 by Devin F.
I was at Kay Jewelers 4 times before I came into JCPennies and I am so happy I did. I was looking for a gold chain and was fed up with the service I had gotten everywhere else. Lucky for me Stacy Givens was working the department this night. It was 7:30pm when I came in and they close at 8pm. She was already looking for what I had asked for on the phone. She was so helpful and friendly and pleasant that I am canceling all my previous orders from Kay so I can get them through JCPennies instead. I loved her help and the chain I selected with her help. I am coming back today for another chain we had discussed breifly. I would highly recomend JCPennies for you chain needs! Thank you Stacy!!! See you soon!
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August 2022 by Rocio Robles
If I could give this a 0 I would. I went to get a natural balayage by Gloria, and I even provided multiple pictures. I kept saying if you can't do it, don't. She insisted she's been doing hair for multiple years. We had good conversation but I kept noticing how sloppy the application was. What do I know about hair though right? I have brown hair and when the foils came off and hair was rinsed... why was my hair orange and black!!? My eyes teared. She didn't even say herself it looked good. She had no comment. I did a survey and the general manager Trent Gronow reached out to me about compensation since i payed so much and apologized for the horrible experience. Once I gave him my information he never responded. Never did I hear from them after continuously trying to get in contact. After recently visiting a new salon they also said they've heard clients who have had their hair ruined or self esteem go down after their salon experience with this lady. Pay the extra money and go elsewhere.
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July 2022 by Lillian G.
Had my ring for a little while, when I noticed a crack in the diamond and along the foundation (not sure if it was there before or if it was by my doing), so we had it sent out for repair. It took a whole month as they shipped it out vs fixing it on-site and when it came back, it was NOT repaired. They "let me keep it," for my wedding day and then I immediately sent it back out for repair, the following day. The woman behind the counter, said she would personally fix it herself, on-site, yet somehow it was shipped off, again, without my knowledge. It was due back the 20th of last month and still has yet to arrive. That's an additional 3 weeks AND STILL counting. Absolutely ridiculous. Every time we call to check or walk in to check or inquire as to the status of it, we are met with the same answers EACH TIME. "Oh, they're behind I guess, but we will be sure to call you when it is here," without any additional information, not even when I was trying to ask if there was a way to track the ring itself, or to speak with those who were supposed to be handling and fixing it. Extremely disappointed in the lack of communication and care for a paying customer. I am disappointed for my husband who spent a lot of time, money and energy into making this dream ring a reality for me and I am beyond frustrated that it's now been off My hand and who knows where, for longer than I've had it on my hand, or have been married. Someone needs to take charge and get it figured out, because stuff like this, shouldn't happen. Especially as a store that is slowly going out of business. And this is coming from someone who typically doesn't file complaints, let alone online for others to read. But boy, am I fed up.
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June 2022 by Ken A.
I have been shopping here for over 25 years an so has my whole family since the old location in the north valley plaza , I had the worst experience here with the Lady that works in make up and their manager. Trying to leave out the back door to get to the mall but doors were locked 15 minutes before closing time, I kindly asked if the doors could be unlocked and opened to enter the mall . Employee says I can ask manager if he can unlock the door. Walks away to call for manager.( I here the whole conversation over there intercom phone system that is on the desk in the back . Saying there are some customers at the door entering the mall , an want to know if they can be opened up so the can enter the mall , he says no I am not walking back there . She says what do you want me to tell them . No answer from him . She comes back and says I am sorry the manager is in a meeting an won't pick up phone . I explain to her don't lie to me just tell me the truth please . I heard the hole conversation. She says sorry I don't know what to tell you. I go up front to ask for a manager and the man I was talking to was the manager. I asked him if he was just talking to the lady from the back door to let customers out , he said no I am sorry. I asked can I talk with the other manager please. He says yes I was the one talking with her . Why did you just try dodging me , you first tried to hide behind the pole in the store with glass . And now this why . All I was asking for was to get out the back doors to the mall . If it is a policy I would totally understand that an went on my way . But to hear your comments an conversation about this and then try to tell me that you were not the one talking to your employee. Your customer service was the worst why do you lie just tell the truth . I have had the worst customer service experience every , being lied to is the worst.
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April 2022 by Reddit Fans
I have been going to the hair salon at JCPenney in Chico for 5 years now because it is the cheapest in town to get a haircut. The hairstylist I go to does a really good job on my hair.At the time I started going there I was paying $22.00 for a haircut. A blow dry was $12.00 which I never had done. I just left with my hair wet.A couple of years ago it went up to $30.00 for a haircut and just recently it went up to $40.00 for a haircut and $10.00 more for a blow dry. This is getting ridiculous. I can go somewhere else and pay the same amount.Also, every time I go in there. There are only two hairstylists working and there are about 12 chairs total so 10 chairs are not occupied. I’m not sure if they are not getting the business or there is a large turn over with hairstylists who come and go.This price is too much for what you get. JCPenney’s forgot they have competition and people will start going to their competitors.Service: Haircut
