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November 2023 by Caitlyn S.
not sure why the biggest store in the mall would open a hour later then the rest of the mall. 11 is ridiculous
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May 2023 by Rhonda P.
Omg... pennys ... who is your new buyer for your store. I use to hate Sears because of ugly cheap clothes. You are not the new seats. I get that you have a departure for people wanting polyester and checked tops for people who don't care to dress up. But please bring back your classy clothes. Cocktail dresses, sun dresses for people not dead yet. Business attire. The whole store has changed . It use to be our best and only place to shop. But no more. Your staff is still nice . Your product is just horrible. Though . Please get a buyer in your store with a sense of style . As what I saw today was horrible . It was Sears all over again. A store I never wanted to shop in
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February 2023 by Hannah W.
The store itself you can never find help they only seem to have people at the registers. I went there for a haircut cause my mom goes to them. I had a good convo with the hair stylist. She cut off an additional 2 inches, she cut an additional inch off of one side and the back there's a blank space. Absolutely terrible and for $55 never going back.
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February 2023 by Meridith Mason Woods
Falsely accused by security when trying to purchase bath towels. I’m currently disabled. Gross thanks Alexis manager from Salon for your false accusations. Chad from security ,I’ll thank you as well. Harassing disabled people, nice move. False accusations are a violation of the law.
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November 2022 by Alicia D.
Hi I was really excited about getting my therapy massage gun. My sister and I searched for it for the longest time before asking for help. I found one but it was the wrong one. They had one on sale for $29.00 so that's the one I wanted. I headed upstairs to see if I could find it upstairs. Well after searching I asked the person working the register if she might know where they were. She looked at me and said I have no idea. I said okay I said well can you give me a rough idea as to where they might be. She again said I have no idea and turned to another customer. I said okay and proceeded to walk back downstairs. As I was walking I saw an employee folding clothes. I let her know what I was looking for and she said oh I think those are upstairs, I said yes, I already tried to find them to no avail. She was very responsive and said she would go and look for me. When she returned she had the one I had found before, I said oh that's the one I had found, but it's $195.00. She said no worries let me look in the computer. She saw that it showed they had them in stock so she was going to go and take a second look. I was very happy when I saw her come with 3 of them. She gave me my choice of colors. You know she completely turned things around for me as far as my shopping experience. I asked her name and she said it was Ashleigh. I thanked her for all her help and told her she was awesome. I completed a survey on line that I saw on my receipt, but it didn't give me the opportunity to mention this employees name. She was very helpful, kind and professional.
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September 2022 by Devin F.
I was at Kay Jewelers 4 times before I came into JCPennies and I am so happy I did. I was looking for a gold chain and was fed up with the service I had gotten everywhere else. Lucky for me Stacy Givens was working the department this night. It was 7:30pm when I came in and they close at 8pm. She was already looking for what I had asked for on the phone. She was so helpful and friendly and pleasant that I am canceling all my previous orders from Kay so I can get them through JCPennies instead. I loved her help and the chain I selected with her help. I am coming back today for another chain we had discussed breifly. I would highly recomend JCPennies for you chain needs! Thank you Stacy!!! See you soon!
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July 2022 by Lillian G.
Had my ring for a little while, when I noticed a crack in the diamond and along the foundation (not sure if it was there before or if it was by my doing), so we had it sent out for repair. It took a whole month as they shipped it out vs fixing it on-site and when it came back, it was NOT repaired. They "let me keep it," for my wedding day and then I immediately sent it back out for repair, the following day. The woman behind the counter, said she would personally fix it herself, on-site, yet somehow it was shipped off, again, without my knowledge. It was due back the 20th of last month and still has yet to arrive. That's an additional 3 weeks AND STILL counting. Absolutely ridiculous. Every time we call to check or walk in to check or inquire as to the status of it, we are met with the same answers EACH TIME. "Oh, they're behind I guess, but we will be sure to call you when it is here," without any additional information, not even when I was trying to ask if there was a way to track the ring itself, or to speak with those who were supposed to be handling and fixing it. Extremely disappointed in the lack of communication and care for a paying customer. I am disappointed for my husband who spent a lot of time, money and energy into making this dream ring a reality for me and I am beyond frustrated that it's now been off My hand and who knows where, for longer than I've had it on my hand, or have been married. Someone needs to take charge and get it figured out, because stuff like this, shouldn't happen. Especially as a store that is slowly going out of business. And this is coming from someone who typically doesn't file complaints, let alone online for others to read. But boy, am I fed up.
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June 2022 by Ken A.
I have been shopping here for over 25 years an so has my whole family since the old location in the north valley plaza , I had the worst experience here with the Lady that works in make up and their manager. Trying to leave out the back door to get to the mall but doors were locked 15 minutes before closing time, I kindly asked if the doors could be unlocked and opened to enter the mall . Employee says I can ask manager if he can unlock the door. Walks away to call for manager.( I here the whole conversation over there intercom phone system that is on the desk in the back . Saying there are some customers at the door entering the mall , an want to know if they can be opened up so the can enter the mall , he says no I am not walking back there . She says what do you want me to tell them . No answer from him . She comes back and says I am sorry the manager is in a meeting an won't pick up phone . I explain to her don't lie to me just tell me the truth please . I heard the hole conversation. She says sorry I don't know what to tell you. I go up front to ask for a manager and the man I was talking to was the manager. I asked him if he was just talking to the lady from the back door to let customers out , he said no I am sorry. I asked can I talk with the other manager please. He says yes I was the one talking with her . Why did you just try dodging me , you first tried to hide behind the pole in the store with glass . And now this why . All I was asking for was to get out the back doors to the mall . If it is a policy I would totally understand that an went on my way . But to hear your comments an conversation about this and then try to tell me that you were not the one talking to your employee. Your customer service was the worst why do you lie just tell the truth . I have had the worst customer service experience every , being lied to is the worst.
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March 2022 by Betty B.
I have been going to the hair salon at JCPenney in Chico for 5 years now because it is the cheapest in town to get a haircut. The hairstylist I go to does a really good job on my hair. At the time I started going there I was paying $22.00 for a haircut. Blow-dry was $12.00 which I never had done. I just left with my hair wet. A couple of years ago it went up to $30.00 for a hair cut and just recently it went up to $40.00 for a haircut and $10.00 more for a blow-dry. This is getting ridiculous. I can go somewhere else and pay the same amount. Also, every time I go in there. There are only two hairstylists working and there are about 12 chairs total so 10 chairs are not occupied. I'm not sure if they are not getting the business or there is a large turnover with hairstylists who come and go. This price is too much for what you get. JCPenney's forgot they have competition and people will start going to their competitors.
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August 2021 by Jordan M.
I always make an effort to shop locally. Even large corporations like JC Penney provide jobs to our community. Unfortunately it seems like more and more stores are simply taking their customers for granted. A line of 8+ customers appears and apparently no one is available to help serve customers. When a customer ask politely," are there any more cashiers available", and is told there is a register open on the other side of the store. Literally, there were 4 sales associates within 20 feet of the registers. The clerk says none of them know how to use the registers???? Not hard to see why JC Penney has filed bankruptcy! Very obvious this store is under very poor management and clearly customers come last.
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July 2021 by Megan G.
What is going on with our local JC Penny right now? Is this location closing or? Poorly stocked, not organized, hard to find associate to help and very dated. I used to shop here all the time, it's really one if the few department stores in Chico but it seems very unappealing lately.
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December 2020 by Zachary H.
Be careful trying to return things to this location. I honestly never buy anything I do not know I will wear. Obviously it is COVID so they make you return things that do not fit. The lady at the return counter an older smaller lady blonde hair glasses treated me horribly. They would not refund my money due to the jeans apparently smelling like smoke. I do not even smoke and the jeans sat tied in a plastic bag leaving no opportunities for outside contamination's. I am a relatively younger looking man with shaggy hair so I feel I was obviously stereotyped. A person that doesn't even smoke judged by looks. Narcissistic b***** Enjoy your jc penny experience and be careful on buying what you don't want during this pandemic!!
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November 2020 by Linda S.
I get it there is COVID! Why do you only have one person in returns?? When we can't try on anything, so have to bring it back!!!! I waited 25 minutes due to the lack of personal!!! Entry and exit door were LOCKED! FIRE HAZARD!!! I believe Pennys is struggling ?? You just lost my business!!!!
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August 2019 by Heather D.
This place sort of feels archaic, everything needs a major facelift; I'm not sure how they're surviving, to be honest. The selection in the store is just middle ground, definitely a lot more available online. What is very inconvenient here, to me, is where the order pick up is located. I've ordered online and used pickup twice and both times the pick up counter is upstairs and hard to get to. Pick up was in different areas both times which just added to the confusion. I don't remember seeing any obvious or very helpful signs leading me to it either. The current pick up counter is downright sad: old counters, very worn carpet, ugly back wall, everything is just yuck. I won't use pick up again, by the time you find a parking spot at the mall, walk aaaalllll the way to the store, through the store, ho the escalators and play hide and seek trying to find the current pick up counter you may as well have just had it shipped to your home.
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August 2019 by Shannon H.
Sephora is keeping them alive, go to Rachel or Amanda N for product advice, they are wonderful and very knowledgeable!