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January 2024 by Allen Gobel
Best place ever to buy boots. Personal attention, they give you options and suggestions and take their time to explain boot mechanics. Definitely the only place I'll ever go for boots.
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November 2023 by Javier C.
My boots needed some new soles and she did an amazing job. Instantly put a smile on my face when I saw the boots. I definitely will be going back for my boot resole needs. Took about a week but totally worth it.
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November 2023 by i have no name
Great service. Bought some boots that were a bit tight. She threw them on a stretcher and offered to come in on her day off to give them back to me. If you work on your feet, she will help you out!
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October 2023 by Brenda Long
Jennifer is a great example of an owner.
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August 2023 by Katherine W.
Jen is amazing super helpful honest and fair. I have big feet for a girl and finding boots that fit of the shelf is darn near impossible to find. I came in with a pair of boots that I couldn't even get halfway into. She was straight forward that she may not be able to stretch them to fit me and went over all our other options and even told me to check boot barn for other options just in case. When I came back to try them on she asked that I bring thin stockings to help my foot slide it. On the first try it was so close she then removed the insole and my foot slid right in. I was beyond excited and grateful! She then gave me tricks to help break them in before my friends wedding. Thank you so much for being so helpful and friendly about the whole situation. I will definitely be going here agian whenever I need help with my shoes!!!
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August 2023 by R M.
They did a good job. Unfortunately, some of my boots were beyond repair. Very friendly and helpful as well as honest about what they can and cannot repair. It's best to call ahead of time to make sure they can get you in.
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July 2023 by Rick B.
Great service!!! I have used them many times for repairs and they are the best. Also a good place to buy boots. VERY knowledgeable they know their business.
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May 2023 by Mike Porro
Not maintained like the old days..Staff Lady very knowledgeable & kindNot very organized or clean
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April 2023 by Lily S.
Kind, helpful, and considerate. I don't live in Chico, but if I did, I'd be a regular here.
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March 2023 by Mieka Stewart
Jennifer and matt the owner are so helpful . They Will custom fit You and the Quality is awesome! Shop local ❤️outstanding Boot store!!
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January 2023 by Nicole Autrey
Great boots! Great deals! Jen is very helpful. Overall great experience ❤️ She helped my find exactly what I wanted and even met with me while her shop was closed so I could get my boots I ordered sooner.
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November 2022 by Alex Skeffington
Walked in to have a pair of town boots repaired and walked out with a new pair of Carolinas. Jennifer was amazing. She gave me an honest opinion on the repair of some Thursday Presidents - they needed new soles at close to the cost of the boots, so I opted to shop for what I really needed - a set of nice work boots. She then took the time to educate me and help me narrow down the options to the best choice. No pressure at all, easy to talk to, and gave me 100% attention. She is a truly genuine person, amazingly knowledgeable, and obviously passionate about her trade. It was the highlight of my day, hands down. Thank you Jennifer!!!!
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August 2022 by Logan Smith
Jennifer helped me by repairing the heels on two pairs of boots and restitching a buckle pull point on my leather bag. She provided great service at a reasonable price. Five months have passed and the repairs are still holding strong!I noticed she sells leather shoes and boots also. I am planning to return to purchase some durable and repairable shoes.
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May 2022 by Nathan Charlton
Great store and great service. I was excited to find out they do resoles. I’m a tree climber and timber faller. Boots are life for me. I trust J&M with my boots.
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April 2022 by Tawni
Honest and knowledgeable. The owner was really sweet and saved me from spending money on boots that looked salvageable but weren't. I wish more business owners were like her!
