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October 2023 by Matt Graff
Kinda high in the prices and lots of shoes in the "standard" sizes. Not many options outside that range.
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May 2023 by Juan Alvarez
Always the place to find dress shoes for my daughter. Never disappoints!
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March 2023 by Anthony Harmon
Excellent small business service. Last Oct. I bought my wife 2 pairs of Van's there. Yesterday (5 months later) , we brought them back with no receipts. Understandably they were a little skeptical at first. As the shoes were unworn and in original boxes they responded absolutely perfect and let my wife exchange them for shoes she would actually wear. Try that at Walmart. So the lessons here are; 1, Always patronize small business establishments when possible. AND 2, Never buy your wife shoes as a gift.
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December 2022 by Aaron Hansel
I bought some boots to take home to show my wife to see if she thought our little girl would like them for Christmas. The answer was no, so two days later I tried to return them. I was met with a hard no, that they were a small business and couldn't afford to do refunds. Was there a sign posted? Yes, which they were very quick to point out to me, but just because you have a sign explaining some abnormal policy doesn't mean everyone sees it. Why not verbally tell the customer as they're checking out? I would not have bought them to begin with The boots hadn't even come out of the box, I'd even payed cash. It's crazy to me they'd be willing to burn a customer over $30, but clearly they aren't bothered.They said store credit was the best they could do but I don't want to shop at a store that treats their customers this way. If you want to shop at a place that has customer service this isn't it.
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November 2022 by Cindy Ripley-Wachtel
I’ve never felt more uncomfortable than the two times that I’ve been in there in this past week. Staff was not friendly at all! How you treat people makes them come back or in my case not. You are no better than me so don’t try and act like it.
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October 2022 by John P.
Craftsman shop. Cash preferred. They don't rush but they did a nice job on my shoes.
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June 2022 by Lynn M.
Best shoe store in Chico! We're lucky to have it here.
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March 2022 by Heather
Even though the inventory has changed quite a bit under the new ownership its still a great place to get some knew kicks without breaking the bank. Not as much to choose from in the "style on a budget" category anymore but still plenty to make one leave with a smile.
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January 2022 by krista hill
Found a nice pair of boots. Had to buy an expensive pair because I really needed a new pair for the holidays. They were all out of my size in the cheap ones. Staff was amazing. Will be back.
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October 2021 by Kayla Lino
Staff is super friendly but their selection of men's dress shoes is limited and they didn't have many of those options in a size 9/9.5 which is a common size for men.
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September 2021 by Kayla Pronsolino
I bought 4 pairs of shoes for back to school and the one pair of leather sandals broke three weeks later.
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July 2021 by Melissa R.
I've been shopping here since it was called In Step Shoes and located on East Avenue next to Albertson's, which is now Save Mart. How am I just now writing a review? Some days I love this place, and some days I just can't find what I'm looking for. The selection ranges from top of the line to fast fashion. I've gotta give them kudos, though, because I like that they don't seem to mind bringing out a whole bunch of boxes of shoes for my kids to try on (like a lot of boxes), and they're friendly and willing to joke a bit at the register. What fun is a store where the salesperson silently rings you up and hands you a receipt? You don't just come to Heel & Sole for the shoes. You come for the experience. The chance to find something unique like a pair of tie dye New Balance sneakers and the sheer selection ... Give me all the choices of boots. Dazzle me with all the strappy heels. Make me laugh at all the socks. Show me the size 0 baby saltwater sandals!!! Sooo cute!! Hot tip: Be sure to check in on Yelp because there is a coupon! (2021)
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July 2021 by Decon Streakin
Nice dress shoes and work shoes guys is a lil pricey but worth every penny
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June 2021 by Savannan H.
i love this store absolutely fantastic and a definite go to when in chico!! fantastic service and very nice employees!
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June 2021 by Ashley H.
HUGE selection of shoes and reasonable prices. Great finds in the clearance section too!! The staff was very prompt and helpful! I love my new sandals.