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March 2024 by Jesse R.
I just got in an accident that day. I told her I didn't want insurance then she went over things I was barely listening to. It sounded like she was telling me what is already covered. Not what she is pushing me towards. . I called back after they told me I had expenses I never intended . They are not clear with their policies and took advantage. They took me for $300 because of my distress.
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March 2024 by Dianne S.
if I could give less, I would. so many excuses! no cars. the car you reserved a month ago isn't available but we have this more expensive one. your insurance pays 30 a day? you need to pay additional taxes. I'm waiting right now, it's been an hour and I was told "I'm not sure, maybe fifteen or twenty minutes" when I asked when a car would be ready, it's been fifteen minutes so far.
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February 2024 by Brian Oppy
Great experience at the Chico location. Mattison went above beyond to find a rental car that met our needs and preferences. Katie helped us at pick up and drop off, and was friendly, quick, and efficient.
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February 2024 by Ty Davis
Easy and not too pricey. For one day it was $98 the extra insurance added about $60 more but totally worth it for the peace of mind in case the worse happens. Customer service was really friendly and the process was quick! Highly recommended if you need a car for a little bit ?
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February 2024 by Emmanuel A.
Worst Enterprise location you can go to. Your car is never ready, and you always have to wait 1hr +.
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February 2024 by Beverli MCCLUE
Got a New 2023 Jeep after totally my 2018 Jeep Renegade. Can't even tell you how fast and super kind the lady was!
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January 2024 by Kieran O'Leary
Great service. Had a rental for a month due to a traffic collision with my personal car. Enterprise took care of contacting insurance companies for payment and even provided me a ride to and from the auto repair shop. Top notch service.
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January 2024 by Jim Mathys
The staff tries very hard to accommodate all the issues that arise. Very friendly and caring.
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January 2024 by Wayne G.
The car is available about 15 minutes behind schedule though they offered a smaller car, passed. The car will take time to clean. The staff are polite. The car has worked fine though a maintenance needed soon alert appeared. Returning the car is simple. This location needs weekend hours other than 0900 to 1200 Saturdays.
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December 2023 by Luke Philips
Been sitting here for an hour waiting for our car. If you need more time, you need to call the people who have appts to tell them. All people care about is not having their time wasted
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December 2023 by Matt Juhl-Darlington
My total experience was top notch. Got me in a car quickly. Instructions clear. Checked me out fast on arrival. Delivered me to my car at a car lot. Nice staff. Manager and Katie (think that is the right name...Used to work at Momona in Chico) were awesome!
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November 2023 by TFanny
Poor customer service, unprofessional, didn’t introduce themselves, didn’t greet when we came in. We had reserved in person, the guy had no name tag. he didn’t confirm a reservation so we trusted he did it. On the day of pick up they asked for personal bill with address. We gave ID and insurance and still said it wasn’t enough to give us a car. Truly disappointed.
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November 2023 by Frank Polo
I checked out a vehicle after speaking with Maddy on the phone. My automobile check out process went smooth and quick. I turned the SUV back in early to Nathan. That process was easy too. Both employees were knowledgeable about the process and and did a great job. I was upgraded from what I asked for to a model to better suit my needs. Thank you both! I would refer anyone that wanted to rent a vehicle to them at Enterprise because of their courtesy, speed, and efficiency.
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November 2023 by Janet Munoz
Rented a car from them and had to extend reservations two times. They made it very easy each time.A young man there made sure I was familiar with the car and asked if I had any questions about it before I left. Lauren and Mattison helped with reservation changes etc. Nice helpful staff. Car was safe. Was nice for the ease and stress free changing.
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November 2023 by Margie N.
Worst experience ever!! Reserved a car to be picked up in Chico, CA on Esplanade the next morning and turning in that same evening at Sacrament airport. Got a call the night before pick up telling us there was no car available and she had no suggestions for alternatives. When I asked how this could happen (I was already away from home) and the agent just hung up!! Never again, Enterprise!!
