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January 2024 by Gina Victor
They charged my daughter $72 for a prescription that should've been $20. She hadn't paid for it before (due to deductible being met) and asked why it was so much money. They assured her that was the right price and that it had been run through her insurance. I contacted them 14 days later when I saw the charge on our HSA account. They refused to adjust the price, even though they said that they typically offer to use a discount card if the price is much higher than before (price would've been $20 with the discount card).I also had to call this pharmacy 3 times regarding another prescription a month ago to try to get them to honor the Good RX price. Even after 3 phone calls, they did not honor the price. I requested a transfer to Raley's pharmacy instead. CVS would not transfer the prescription after 3 requests from Raley's, so I had to request a new prescription from my provider instead.Horrible customer service. We will not be using this pharmacy ever again.
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January 2024 by Timothy Adams
Pharmacy has to deal with a never-ending onslaught of (ridiculously) impatient patients and always does so with compassion!
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December 2023 by Jason Williams
Long wait time
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October 2023 by Penelope Pettigrew
This store is exceptional, the personnel are helpful and very friendly
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October 2023 by Brittany Fahy Farley
If I could give 0 stars, I would. The pharmacy here is HORRIBLE! So rude to patients AND medical staff.
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August 2023 by LivinHigelife
The girl working the Counter ad the Esplanade store is extremely friendly and attractive… just sayin…
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August 2023 by Susie G.
They shouldn't offer the drive thru to pick up meds if you have to sit for twenty minutes. Very poor service! This store needs to work on customer service. Stop taking new people if you can't keep up. Have been here for a long time and it's gotten very bad
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March 2023 by Darlene DuBois
I have their extra care card and I get cash back, coupons, and discounts! I just love shopping here. Their pharmacy personnel are friendly and helpful.
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March 2023 by henmanm
AWFUL customer svc at this location. I hate that East Ave closed. Stood in Pharmacy pick up line for 10 mins, then was told we are closing for lunch. Lunch hrs NOT listed online, “Mgr” of store said nothing she could do but write it down.
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March 2023 by Sharon V.
Very pleasant pharmacy staff with good supply of prescription medications. This is now our home CVS.
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March 2023 by Sara W.
If you plan on going to this pharmacy and picking up your prescription in a reasonable time frame I suggest taking your business elsewhere. I have been going here for almost 3 years due to the fact that it is so close to my house. I have finally grown tired of all the stuff I have had to deal with. They do nothing in a timely matter. I have never waited less than 15 minutes in their line no matter how many cars in front of me. Now this is only an issue if the drive thru is actually open. When it isn't and you have to go inside and don't get to sit in the comfort of your car but you're going to stand for at least 15-30 minutes as well. You're also lucky if they have your prescription in stock and after being in line for 30 minutes they send you to another line to wait for another 30 minutes.
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February 2023 by Catherine Butler
Lack of cashiers. Cashiers are completely clueless. No backup help. It's like this every time I go in there. The CVS, East avenue, Chico California. Has the best service. They are currently closing down. Please switch your employees from there to the esplanade CVS location.
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October 2022 by Michelle V.
I live this cvs one because it close to me and two because they keep there store clean and you can fine everything in it's nice place... People are nice all the customer service so far that I have gotten and very polite keep being kind and loving.. You never know what someone is going though so don't be rude to anyone keep doing what you guys do.. have an amazing day
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August 2022 by S C.
Everyone is usually very helpful. Today I was in the cosmetics section and met Darlene - who clearly knows that section well! She introduced me to some new types of cosmetics, helped me put together matching lipstick, blush, nail polish. Talked to me about eye shadow I'd already bought at another cvs. Super grateful!!!
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August 2022 by Kasey M.
Who decided that employees should check out on the other side of their counter must be going nuts. How completely awkward and stupid. I do not want to stand that close to a stranger especially one not wearing a mask. And what about their safety. They are totally exposed and this is not only health risk but safety risk as well.
