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February 2024 by pik k
Ranjani in pharmacy lied when shown a goodrx card for a price discount on a prescription cream for my infant, told me my insurance was cheaper, yet I had this feeling she didn’t even look. Get home and look up the same prescription for cvs on forest and was over $17 dollars cheaper on goodrx.I am changing pharmacies. These people are Liars.
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February 2024 by Frank Gadberry Jr.
Got what the wifey wanted
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February 2024 by chip cub
why on earth do i still go to this place as my pharmacy?? i'm a sentimental guy. i worked overnights at a CVS in another state in the 1990s. i get a certain feeling when i walk in there. the pharmacist back then wrotee a fake prescription once bc i didn't have a doctor. this is a great community who cares. nowadays i have to go days without my (doctor prescribed) medication because the pharmacist isn't in, or they filled it but don't know where they put it, and they never answer the phone, or my specialty medication was delivered there but they said they didn't get it so i have to go out to the parking lot for cell reception and reinstall the cvs specialty app bc it's top buggy and then look at my orders and take a screenshot that shows it was delivered to bring in to show it to the pharmacy, who will then look up the tracking number on the fedex website, before they will ask other employees if they have seen my medication (it had been behind the front counter for 3 or 4 days.) now i work in health care and when a patient is having a hard time picking up their rx, my first question is os CVS their pharmacy, and the answer is almost always yes. but i love the muzak they play in there and the old carpet. i love how long and helpful the receipts are. i will never go anywhere else for my prescription needs. cvs forever.
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February 2024 by Michael Thompson
Excellent
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February 2024 by Brett G
Well...wish I'd have actually read these reviews as I could have saved myself the same experience people have been complaining about literally FOR YEARS about the absolute dumpster fire of customer service they call a pharmacy at this CVS. Theodore (the "pharmacist") and the rest of the pharmacy staff really owe it to their customers to find another line of work. Unless you thrive on being judged, ignored, spoken down to and having your time squandered needlessly, find ANYWHERE else to go. I could go on and on, but I think you get the idea...(Wish I could give a zero star review...)
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December 2023 by Namara K.
One of the worst pharmacy I've ever been to. We are mid transaction as I'm checking out, I'm pulling up my insurance information, the employee tells me that they are now "closed" for their lunch break. It was 1331. So I wasn't able to get my prescription. No apology no nothing. The employee had already rung up my other items, it was unprofessional and flat out rude. Why did you start checking me out if you knew you were closing? When I called on the phone to transfer my prescription, the pharmacist assumed my insurance was Medicare, he said "or is it the one you pay for?" Excuse me? I know what private pay insurance is. Just because I have a non-English name does not mean I have state funded insurance. I shouldn't have to be racially profiled while picking up my prescriptions.
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December 2023 by Jean H.
I feel badly for the employees here. They seem to always be understaffed, esp in Pharmacy. Store now forces self checkout 90% of the time which just annoys me in all stores. It takes longer for them to talk through the process then to just do it, esp for elderly. Staff is doing their best but management cutting too many corners on staff.
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November 2023 by Manuel Hernandez (Manny)
This pharmacy is like the sign outside of it: attention blinks, service quality blinks, and therefore your experience is likely to blink. I’ve used them a few times in the course of the past few weeks, and I’ve had OK interactions and instances where I’ve wondered: “if three prescriptions came together and you HAVE all three in your system, why would you not start processing the third one until I come to pick up my prescriptions and I ask about it, making me wait another 10 minutes?”
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September 2023 by Lisa Miller
Javier deserves a promotion. Some people tried to scam me & he prevented that from happening by asking me if I had someone on my cell phone that were asking me to buy a $75 American Express card. Javier went out of his way to make sure that I didnt get scammed. This man really does deserve a promotion. I have been shopping at this CVS on Forrest Ave in Chico on & off for years & Javier is absolutely one of the most positive & caring customer service representatives that I have ever encountered at ANY of your stores. Whatever is the highest score I could give Javier that's what I give him... Thank you so very much Javier.
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September 2023 by Sharon Shay Sloan
Javi went out of their way to make our experience pleasant and easeful. Super thankful for employees who work to care for customers.
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July 2023 by Dru Carolyn Swanson
CVS has changed recently for the better. I just transferred my medications from a different pharmacy yesterday. They were very efficient at getting my meds started up and we're able to refill the most important ones. I was super impressed when a pharmacy tech called me at home to let me know there would be a one-day delay on my med refill. Nobody ever called me at home from my previous pharmacy. I really like CVS pharmacy on Forest avenue in Chico.
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July 2023 by E Eek
If I could select 0 stars I would for the pharmacy. The pharmacist, David, explained he had to do some due dilligence work before he filled my prescription that I need for reasons I should not have to explain. I asked why my doctor prescribing it wasnt enough of a confirmation and he again said he needed to do his due dilligence. When I asked how long that could take and what should I do in the meantime, he couldn't provide any helpful alternatives besides maybe you can send the prescription somewhere else. I said ok thanks. I went to my prescribers office, and they called to clear up the confusion and help withthe due dilligence, and the pharmacist relayed our conversation to my prescriber and had said he told me that I needed to go find another pharmacy and that he was going to deactivate my prescriptions with them, which he DID NOT tell me. I would recommend anywhere else but here as they claim to have compassion but clearly this pharmacist does not.
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July 2023 by Joe Garza
The pharmacist David has a real issue treating people with respect and dignity. The pharmacy itself consistently makes errors on perscriptions and refills. I have seen oand overheard David, on the phone trying to blame the consumer and says the perscriptions are filled properly, which they are not. Until a recent confrontation with David, because he didn't fill a perscription properly, I believed it was the consumer. Sadly I found out the hard way that this pharmacy is notorious for making mistakes, and blaming consumers. Do yourself a favor find another pharmacy.
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June 2023 by Austinia McGraw
I would like to give CVS a five star in Chico on Forest Avenue. It was very clean well organized as soon as I entered the store i was greeted with great excitement welcome in I was in and out I was nicely greeted by the supervisor Javi he was very knowledgeable about the store and gave great details on the deals and helped me save money.
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May 2023 by Julia Whitman
My experience here as gotten exponentially worse throughout the last few years. The store's floor is littered with trash and products are sometimes expired.My biggest grief is the pharmacy. Prescriptions will be filled but I'm never notified by text or email. I won't receive a text until my order is days from being reshelved. It's often a week long wait from my doctor calling in a prescription and when it's finally ready for pickup. If its put on hold I won't know until I call or come in expecting it to already be done.The staff are hit or miss. The front end people are typically cheery and talkative. The pharmacy techs are often grumpy and don't seem willing to help. The pharmacist David is the absolute worst. He is incredibly unprofessional towards customers. He answers questions like a textbook. Consults are incredibly unhelpful when google can tell me what I needed to know.This pharmacy has gone downhill and I can't justify coming here anymore.
