-
March 2024 by J B
While in the drive-thru to pick up my prescription I saw an associate eating lifesaver gummies and offering them to her other coworkers, and the pharmacists. I viewed the associate helping me, walk over without washing his hands or putting on gloves, pouring the tablets for my prescription from a high angle (like he was long pouring a mix drink) into some sort of machine. He was heavily involved in a conversation with the others about their first cars (his was maroon), and like the others working, seemed to have little to no focus on the importance of what he was doing. I haven't even been about to open the bag the medication came in because I'm so grossed out by how my medication was handled. This location is a joke.
-
August 2023 by Susie G.
They shouldn't offer the drive thru to pick up meds if you have to sit for twenty minutes. Very poor service! This store needs to work on customer service. Stop taking new people if you can't keep up. Have been here for a long time and it's gotten very bad
-
May 2023 by Michelle Lucas
Kind, courteous, and helpful
-
May 2023 by Google user
Kind, courteous, and helpful
-
March 2023 by Sharon V.
Very pleasant pharmacy staff with good supply of prescription medications. This is now our home CVS.
-
March 2023 by Sara W.
If you plan on going to this pharmacy and picking up your prescription in a reasonable time frame I suggest taking your business elsewhere. I have been going here for almost 3 years due to the fact that it is so close to my house. I have finally grown tired of all the stuff I have had to deal with. They do nothing in a timely matter. I have never waited less than 15 minutes in their line no matter how many cars in front of me. Now this is only an issue if the drive thru is actually open. When it isn't and you have to go inside and don't get to sit in the comfort of your car but you're going to stand for at least 15-30 minutes as well. You're also lucky if they have your prescription in stock and after being in line for 30 minutes they send you to another line to wait for another 30 minutes.
-
October 2022 by Michelle V.
I live this cvs one because it close to me and two because they keep there store clean and you can fine everything in it's nice place... People are nice all the customer service so far that I have gotten and very polite keep being kind and loving.. You never know what someone is going though so don't be rude to anyone keep doing what you guys do.. have an amazing day
-
August 2022 by S C.
Everyone is usually very helpful. Today I was in the cosmetics section and met Darlene - who clearly knows that section well! She introduced me to some new types of cosmetics, helped me put together matching lipstick, blush, nail polish. Talked to me about eye shadow I'd already bought at another cvs. Super grateful!!!
-
August 2022 by Bill T.
Great service. Line moves quickly, usually have what we need and very helpful with coupons and insurance.
-
February 2022 by Natalie H.
I had the pleasure of having the supervisor Kayla help me find a few things. First of all, she was great!!! 10/10 customer service. I was having a stressful day and her attitude and help really made a difference!
-
December 2021 by Susan B.
I visited my doctor for a Sinus Infection and got a prescription they phoned to CVS Esplanade, Chico. after waiting for over 30 minutes in line, to go thru the drive thru...we realized, once again, we were next in line behind a person(s) testing for Covid. It was a parent with 3-4 children...not sure who was being tested but it took forever and we saw them deposit tests in the box. Then the adult and a couple kids reached back into the drawer trying to pick up something from the drawer (candy or treats perhaps) Covid infected fingers touching the inside of the same drawer that our prescription would delivered in!!!!!!!our turn...no one wiped anything down and we were asking if they would please wipe down the drawer. The clerk did so and the cloth she used was covered with dirt and grime. Eww eww and ewww. Obviously no one regularly washes that drawer...even after possible Covid infected people have been all over it!this makes CVS a point of contamination...they could be spreading the virus to every other patient following those persons testing to Covid. I got a text about 3 hours after I picked up my prescription...telling me my prescription for A was ready. No idea so I called to find out what prescription it was. I waited 37 THIRTY SEVEN!!! minutes for them to answer my call. The male clerk said...oh ya that the prescription you already picked up...I complained about the waiting in line to pick up my prescription the text telling me I had a prescription and the waiting 37 minutes for them to answer along with...possible contamination in the drawer. the clerk said..."AND"...I said AND...I am upset. He referred me to the pharmacy manager, Milton. Milton said the Federal Government asked them to do the testing. As I told him...I am sure you are being well paid for doing that testing! How sad you care so little about your regular customers...I asked why they are testing people at the same window as they hand prescriptions out to sick, immunology stressed, elderly people? Why aren't they doing that at some other location? I suggested a booth in the parking lot or even in the second drive thru lane? Milton said the other drive thru lane is for dropping off prescriptions only! So a separate lane for those dropping off prescriptions but NOT for those testing for Covid!Milton invited me to take my business elsewhere...he said he has managed that pharmacy for ELEVEN YEARS! Shameful to not understand transmission of communicable diseases as a pharmacist and for NOT making sure his long term customers are protected from Covid germs at his pharmacy!I wonder how many received Covid loaded prescriptions thru that drawer ((((shudder))))!Unconscionable at best, sloppy/dirty would be a kind description of the practices at this store IMHO!
-
December 2021 by JMayMay M.
Super annoyed that I drove all the way across town to get my Rx after being. Notified by phone and text ! Stood in line for about 30 min after waiting in the drive through for over 30 minutes to be told I can't get my RX because the pharmacist was on lunch??? Not cool... You should notify customers of this policy ! I don't expect rainbows every place I go but this is something I've never heard of after 10 years of coming here ...
-
April 2019 by John Koob
Tired of wasting your time at Walgreens down the street? Then give this place a try. They are friendly, organized, professional and quick. Ask for Maria if you want class A service. When my medicare is up for renewal this year I am moving to CVS instead of always being frustrated.
-
April 2019 by Kevin Seeger
When I had to switch from Rite Aid to CVS i was unhappy at first; being established and all , then having to switch..But I quickly found I loved it. I love this location, it is great, just looking at it on the map might make you think twice about the area, but it's just outside of the crime and stuff in tht area.