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March 2024 by William Joyal
They are shady and never honest. Sold me a vehicle with an extended warranty and I bring it in for a problem that’s under warranty but they refuse to help. Now I’ve book an appointment for a recall months out and just was told your vehicle has been inspected and needs to return another time for recall to be done.
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October 2023 by Soila G.
My family has bought many cars from Chuck Patterson. Last car in May. So of course being from chico we wanted to buy locally again. My son was interested in a green charger that was there. We sent him first to check it out test drive it and if he liked it we would come down and do the paperwork. They turned it on let him look around but didn't let him test drive it. The salesman said they only let them test drive it unless your going to buying it. Who buys a car with out testing driving. Especially for my son has only driven lifted trucks. At this point I feel it was racially profiled. I called to complain, and said that they don't let people test drive it cause there trying to keep the miles low and also that young kids peel out the parking lot. The sales man will always go with you when test driving a car. All this sounds racially profiled. I will never buy something from them again. Thinking my Mexican son couldn't afford it.
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September 2023 by Andrew B.
Absolutely horrible service, took my brand new 2023 Ram in because the hood was rubbing on the front fender causing the paint to chip. They told me this was not covered under warranty because they claim it came from an “outside source” that someone must have been leaning on the fender. The truck is literally 3 months old. I baby this thing, I’ve never leaned on it once. I don’t even take it through the drive thru car wash because I’m worried the car wash might damage the vehicle. I noticed the hood rubbing on the fender about a month after having it. They ended up using touch up paint (looks like a toddler applied it). They had the truck from 7::30am-5pm. I called the service department at around 4pm, went to voicemail, called back at 4:30pm and no response again. Then finally got in touch with them at around 4:45pm and they told me that the issues weren’t covered under warranty and I could bring it back tomorrow. Didn’t fix any of the issues I brought the truck in for. Also I made this appt in July they had no availability and scheduled me for august 23, they called 2 days before the appt and said sorry we over scheduled and have to push the appt to Sep 19 a month later. So I waited 2 months for nothing, I will never buy another Ram again.
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September 2023 by Kenneth Gardner
2 stars just because of the sales dept. 0 stars to the service department as Casey posted. I was sold a lemon of a Ram 2500. It pulls to the right and I took it in twice for this. The suspension is eating the tires with uneven wear and Cy told me "this is what these trucks do". I am currently in contact with Ram corporate and a lemon law attorney to resolve this. There are recalls on this truck, but I will take it elsewhere to be handled.
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September 2023 by Jonathan Ward
**Fraud Alert*** Heather should be fired.
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September 2023 by Laura Volz
Cesar was awesome
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August 2023 by Tracie Lewis
I had the best experience at Chuck Patterson. Took my parents Durango in for service after being at Yuba City John L Sullivan Dodge for a month without being touched for a on going problem that they couldn't diagnose. After 2 weeks at Chuck Patterson and great customer service problem solved and fixed.Thank you Arlin for your outstanding service.
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June 2023 by L D
We have always had a great experience with them buying our 2nd car from them this weekend so excited great staff, great environment great dealership overall.
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April 2023 by Suzanne Moak
If I give give this place negative stars I would. I had an appointment to find out the day of that they over booked appointments so I got pushed back… lost a day of work and I live 45 minutes away. Then Monday my truck was suppose to get fixed but they ordered the wrong part… totally a horrible excuse… come on people you have one job and you are horrible at it. Wouldn’t recommend this place to anyone.
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April 2023 by chris mccloud
One of the worst business to take vehicle to, my recall on my vehicle needs a cat yet twice my part was not order and made appointment and traveled about 50 miles to get their for no part being ordered. Then want me to drop my vehicle off on Easter yet I called to make sure and surprise no part was ordered or appointment setup then brushed me off to yuba city where they was much better ran never use this business for anything they way it's ran
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February 2023 by C F
Have contacted the dodge parts department multiple times for parts and services. Can't even get a call back or any professional service even after purchasing a dodge truck from a dealer. this one won't even help me. What a joke I had to call Oroville dodge and red bluff dodge just to be treated like a human being.
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January 2023 by Chase Baker
Their website is all bug and no satisfaction. I will never buy a car from this hellhouse as long as I shall live. You hear me? Never!
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November 2022 by Jeff W.
First of all I didn't purchase here because it was thousands of dollars cheaper for me to drive to Ell Grove. I'm here for a service, my visor broke and it's under warranty. First I went to the clearly marked Dodge side of the dealership, they sent me to the other side clearly marked Toyota. That office then walked me across the service bay to a glass door labeled Dodge. 3 customers waiting, no one inside working... He came back talking with a coworker and cursed saying my office is busy again. More curses as he walked that customer out with a mirror tag. Finally served at the cubicle about 15 min into being here, they are going to check and see if they have a visor on stock. Would have thought that was ordered when I made the appointment weeks ago?!
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September 2022 by Ellen Mattson
We had an emergency and they squeezed us in.
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June 2022 by Joseph Meredith
Kind of cold-hearted people but that comes with the territory I guess
