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February 2024 by Mark Kechloian
Great customer service
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January 2024 by Margaret Brown
We bought a Hawx hoodie at the Chico boot barn. When we tried to remove the tag we noticed that they had covered the original price with a higher price tag. They inflated it by$10. So deceiving to us consumers. So sad!!
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September 2023 by Greg Roach
I had a ankle injury on June 16th and one ankle is bigger than the other one and what they were doing for me was great for sure they were willing to give me two different sizes but with awesome help from a wonderful young man l went home only having to buy one pair of boots l was prepared to buy two
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July 2023 by Deborah silva
Nice place great selection. very friendly staff.i will be going back
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February 2023 by Sandra Shirer
Employees are very friendly and knowledgeable! I love visiting this location!
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February 2023 by Brandy Hernandez
Me and my daughter's went in here to buy a pair of pants for her quinceanera. I have never been so uncomfortable in a store in my life.I walked away from my daughters for 2 seconds,One daughter is Mexican and the other one is black and when I come back there's three store attendants standing around. them watching them like they're going to steal something.then I mentioned it to my kid's dad and I told him like I work in a store so I know exactly what they're doing,they think we're going to steal. they were like just standing around us padding the pants like they were doing something but they really weren't. I will never shop here again.I bought the pants and then I brought them back.I made a complaint and I think it is absolutely ridiculous there to me.I know why they were doing it they are racist and I will be shopping at diamond Western Wear from now on.
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February 2023 by Carol Onsum-Pierce
This is my go-to place for fun clothes! I love the selection of clothes and western boots, from ranch workwear to dressy and festive options. We have always received cheerful, helpful service from the staff both with purchases and returns.
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December 2022 by Shelly K.
This store has a "horrible" store return policy. They make it as difficult as possible for people to return items that don't fit properly. They want you to order items on their kiosk and then if that doesn't fit correctly they will only send a gift card in the mail rather than letting you just choose another item in store. I will NEVER buy another gift here for my family. They lost a lot of business. They may not care, but the community cares.
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November 2022 by cindee lanning
Lots of inventory, I've been to 2 boot barns in the last few weeks. Boot barn used to carry womens size 12 in boots. Unfortunately the Boot barn in Manteca and the Boot Barn in Red Bluff only had up to 11 in womens. I was trying mens boots but couldn't really get the right fit. The sales lady suggested I look in the 11 womens section because sometimes 11.5 are mixed in. Score! I found a pair of 11's that ran big. They were made by Wrangler. . After I bought them I looked for more Wrangler boots on line. I couldn't find any at all. I think I got the only pair in the world:)
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November 2022 by emely maciel
My man gets his work boots here every few months , we came in today , 4 associates on the floor and not one greeted us . Went to the register with the boots ready to go ( sale associate Alexander )at the register asked if anyone helped us out today , i responded unfortunately not no one even greeted us , she didn’t say a word ,didn’t look up once or even smile , we finished our purchase in silence …. Customer service was a 0 which is upsetting because my man shops here for work often .
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October 2022 by Justin Lister
Bought boots lasted 2 weeks then soles started coming apart. Called bootbarn they said they would warranty , but got there an they said there is a chip missing from the bottom. an they couldn't warranty, but could give me 20% off buying a new pair of $200 boots ??
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September 2022 by Maria Marquez
Terrible experience. No one helped or acknowledge us. I finally went to go check out, we stood there while the cashier was helping another customer with a custom order but there was another associate just folding clothes. After some time of getting a A little impatient I finally asked the young lady if she could bring us up she took her time until the other cashier was available. I wondered if It was because of the way I looked or because of the color of my skin that that young girl didn’t help us. I have bought boots there before but wonder if I’ll shop there again.
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August 2022 by Danny and Courtney salazar
Purchased the wrong size pants and was able to exchange them fairly easy but which the managment teamWas a little more helpful store was a bit rough hard to find right size pants due to the storeNot being organized
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July 2022 by Jesse Thompson (Tecmag Diams)
Very packed location. Don't expect much room to walk, and expect to see as much product fitting the theme as possible!
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June 2022 by Jerry Smith
Good customer service, nice selection. Need something for the ranch. Perfect spot
