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July 2023 by Dustin Cook
One star seems generous. I was just cussed out for being three minutes late to exit the gate. Three minutes... I understand there are rules and I was honest and apologetic, but I was treated like trash. I loaded my stuff back into my storage shed, left my truck there and walked home.Maybe this person has had a hard life, but in my book that doesn’t give you the right to treat people like that. I expect the people I do business with to want to earn their customers loyalty, but based on the way they treat their customers it seems like they don’t want them at all. I will no longer be doing business with them.
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June 2023 by Shane G.
I would have given it 5 stars but there is a white haired Buffon on a golf cart that looked like he wanted to fist fight all because I asked him is it ok to dump my old tore tarp in a dumpster with no sign! I pay on time every month for my storage and I had a old tarp that needed to be discarded? As he rolls up all blazing pissed I asked him is this ok? He didn't answer the question just said it gets filled up so quick and "never again" he says I said YES OR NO is it ok cause I'llTake it out! Then he points at me and says it again "never again" he treated my in laws like shit during the campfire! Customer service goes along way! The lovely ladies in the office are so sweet...this man is a hotheaded asshole!!
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October 2022 by Post Preppers
Very helpful even if he cannot accommodate. Has enclosed spaces large enough to store rvs and campers. Would recommend them just by the customer service I received and his willingness to find a solution.
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August 2021 by Alycia Robertson
Extremely rude. The wrong hours are online and when I went to the door to pay my unit, it was locked and they just stared at me. So I called and said online says they close at 6 and this rude guy tells me "it's in your contact that we close at 5:00".....as if I carry that on me at all times when Google from your smart phone is faster!! And they still didn't let me in the door to pay and told me to come back tomorrow when I live 45 minutes away and just drove to town specifically for my storage unit....
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June 2021 by Rita Miller
Lady keeps giving us hard time but is clean and security is good
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February 2021 by Jordan H.
I called and all of a sudden i felt like a inconvenience to them. I called asking for simple information on the storage unit and immediately she was rude from the start... poor customer service .
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April 2020 by Barbara Krumins
They were so helpful when I needed a place to put my travel trailer after the camp fire.
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February 2020 by John Wood
Had my storage here for years. Very safe, secure and clean environment. Managers are really nice to.
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August 2019 by Loren Douglas P.
I am a bit old-school. My opinion of customer service is you deal with the person in the room. They are not unpleasant here but when I was there they kept answering the phone or dealing with other customers. I waited politely but needed to ask her to finish with me before she helped another person, and she suggested I come back later or not rent the unit - so I didn't. I felt my time was not respected. I thanked the lady and took her advice. I found several less expensive units close by. Don't let people disrespect your time.
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May 2019 by Michael Taul
I dont have a storage here my aunt and uncle do but it seems like a good place i dont know the prices but obviously they are decent if my aunt n uncle use this place :)
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April 2019 by kim Eckersley
Best place in town to park your RV, they will treat you right and understand your RV needs
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March 2019 by Jeff Wozena
This is a very good and secure storage unit facility and shares an office and personel with the RV campground. The odfice folk are helpful andf riemdly, at times they are very swamped and just be patient with them. They will get it done right, Wait ypur turn, and be polite.
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April 2018 by C B
Abysmal customer service. Treats customers like interlopers. Facility is very nice and well maintained but unless you are an uppity looking person over the age of 50 these people will treat you like an unwanted stray. Stay away unless you want a bad day!
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April 2018 by Pepper St. Clair
Do not go here for storage. Seems that the RV Park is nice so it's unfortunate if it's managed by the same horrible people I had to deal with today. I went with a friend to close a unit that had been giving them business got almost two years and they were nothing but unhelpful and disrespectful. A broom was in the unit from the previous tenants and the old man went as far as to follow me out and force me to take that crusty broom. Not on my watch byotch! Seemed like they just wanted to keep getting the rent money since they would not let us close the account, told us different things, and miscommunicated within their management in a way that horribly effected us. If I could give 0 stars I would! I can't summarize how horrible this one experience with them was.
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April 2018 by leah baker
If I could give this place 0 stars I would. Closing my account was an absolute nightmare. The staff (presumably the owners) were incredibly rude, and went as far as to harass me when I left for leaving a broom behind that was there when I moved my stuff in. There are so many self storage places in Chico where you won't be treated like dirt. Do not give these people your business.
