-
April 2023 by Lou Carter
Bought couches and tables brand new almost a year ago. The couches were delivered broken, did not recline. The tables were all scuffed , all three of them. Called that same day of delivery and spoke to a lady who said to send pictures and videos in email form of the broken couches and scuffed tables. She said they would send someone out to fix it. Never heard a thing. Kept calling, kept Emailing, and nothing. The store kept saying they would send someone out to FIX our broken couch and tables. MONTHS went by before someone actually came out. The guy said this was the first he ever heard of it and that he could not even fix our tables, and needed a “mechanism” to fix the couch. More time went by and still we heard absolutely nothing from the store. At this point we just wanted them gone. We are not going to pay for couches and tables that came broken and scuffed when they were supposed to be brand new. finally they have come to pick them up and say they can’t take them back because the couches have a small tear. We’ve had them almost a year trying to just get them fixed. Now we have to continue to pay for broken couches ? Absolutely ridiculous. I have never in my life had such bad service. I strongly suggest buying elsewhere. These people are extremely unprofessional
-
April 2023 by Steven Huot
Such a joke. My fiancé and myself paid $1500 towards a $3,000 couch. I didn’t want to pay double what I had already paid, so I called and asked “can we make a deal on this”?The manager “Joe?” answered with “ this call is being recorded, no”. I said, fine just take it.Now they are selling it for $299. Haha
-
March 2023 by Steve Huot
Such a joke. My fiancé and myself paid $1500 towards a $3,000 couch. I didn’t want to pay double what I had already paid, so I called and asked “can we make a deal on this”?The manager “Joe?” answered with “ this call is being recorded, no”. I said, fine just take it.Now they are selling it for $299. Haha
-
November 2022 by Ralph S.
Here is our table set 1 yr later a waste of money.....cant believe it lasted a year only for 800$....now what... Two chair snap the legs and the other two the top came off..the only thing that lasted was the bench
-
November 2022 by Mark Harkins
Aaron's in Chico California treat you with respect and dignity and go out to make a day it's a good place to lease from if you need something quick it's the best place in town to go to is it a great job for me and my wife thank you Aaron ofChico California
-
January 2022 by Staci C.
It's been less than 1 year ago, that my family found ourselves in need of a new washer & dryer. Luckily for us, we found the set we wanted at Aaron's Appliances, in Chico, CA. The "90 day, same as cash/Rent to Own" program the Salesman presented to us, the day we visited the Chico location, seemed to fit our situation perfectly. So, we gave the Salesman our initial payment, on our intended "90 day, same as cash" payment schedule, set up delivery for later on in the week and went home to wait for our new washer and dryer. Little did we know, "New" meant "new to us", NOT "brand New/ new in the box/ from the factory, new". So you can imagine our surprise when, upon opening the dryer that had been delivered, the lint trap was full of lint & dirt from the previous owners. The washer was filthy, dirty, and obviously pre-owned as well. This set we have right now is our third set of washer and dryer in less than a year, from this company. We decided to extend our payments out into "rent to own" from the "90 day same as cash", and, currently have withheld payments until repairs are completed, on the current set, which are in desperate need of repairs. The washer makes a horrible grinding sound, that can be heard 3 counties away, I'm sure. And, the knob on the dryer feels as if it's been stripped and just slides around when u attempt to set it. Countless phone calls have been made from my family to Aaron's Appliances, over the last few months, in attempts to reconcile this situation. Unfortunately, it seems they have a fairly high turn over rate with their employees, so, actually being able to contact someone who I have discussed our situation with before, or who is familiar with our situation, seems almost impossible. Then, to my surprise, I receive a letter in the mail yesterday, stating our account has been sent to collections! COLLECTIONS!!???!!! Does anyone communicate with one another at that place???!!! We have not been incapable of making our payments, we were WITHHOLDING our payments until they provided us with what we were paying for!!! Yesterday, after receiving the letter, I called Aarons and spoke with a woman, regarding the collection letter. When I asked if her if, "Are we really expected to continue to make payments on equipment we CAN NOT use?" Her reply to me was, "Pretty much." Followed by a dial tone... "pretty much"... Seriously? Is this how employees talk to their customers? Have I missed something somewhere along the lines in life? When did this become acceptable??? Selling sub par products, not standing behind the products they sell, and then refusing to work with the customers they sell their garbage to.... You can "pretty much" garuntee that I will be taking my business elsewhere in the future.
-
November 2021 by Nate Bravo
I had a good experience here. Aaron's tried to make things work for me to the best of their ability. The GM made sure any issues I had were addressed. The store is clean and has a good selection of furniture.
-
November 2021 by Janet Casner
They haven't delivered to my house yet but they made everything else easy
-
October 2021 by Eryka Johnson
Tell me if I’m wrong, but when you walk into a place of business you should be greeted and welcomed , Correct ? Walked in to see if I maybe wanted to purchase a laptop . Looked around for at least 6-7 and then waited to see if the two ladies should at least come out to see if I needed anything . Nope nothing they just carried on with a conversation that had nothing to do with work. As I’m walking out one lady yelled to me “you have any questions “ like hmmm really . You couldn’t even get out of you chair to see if I was robbing you . ( I wasn’t ) The worst customer service ever !
-
August 2021 by Amanda B.
As most know moving into a new place has its expenses. For me this time it was that I needed some appliances and a living room set up. I ordered all through Aarons with the excitement of having the ability to furnish my new home with what I needed and not break the bank in doing so. Needless to say that excitement quickly diminished. Original delivery day was to have my fridge and washer and dryer delivered. Only one delivery guy so they brought a store staff member. After getting the fridge inside my home the delivery guy insisted that it would not fit in any of the kitchen entry ways, so it was taken back out and to the store. The next day I went in and measured the fridge if they doors had been removed only to find that it would indeed have fit! so re-scheduled the delivery of the fridge and found out about the delay on my couch as well as the fact that they were then unable to order my table set (even though I had been told it was ordered) Ended up ordering the table set directly through Ashley's.. So now it is the 2nd delivery attempt on the fridge.. they had the doors off and got it into the house.. I was surprised at how fast they left and even left behind some of there belongings. When I went to catch them to get them the items left behind I then noticed the large scratch in the new flooring of my rental! Explained why they left in such a hurry, when I went into the store to let them know I got a Sorry.. now the debacle of the couch (the final straw) Originally to be delivered Sat 8/3.. was delayed due to a delivery guy calling out sick, moved to Sat 8/14, again to be delayed due to a call out and only one driver.. now it is to be delivered today 8/18 only to be told they can only drop it at the door as they again have a driver call out! I get that they cannot control what shitty employees do, however if they can send a staff member to assist on one, why not now?? Highly frustrated and if it had not been for Katie I would have already cancelled and returned all items. I am still beyond frustrated with this company and how it has handled the whole process. I do not recommend and will not use them again after all this is done.
-
May 2021 by Eryka Garcia
Tell me if I’m wrong, but when you walk into a place of business you should be greeted and welcomed , Correct ? Walked in to see if I maybe wanted to purchase a laptop . Looked around for at least 6-7 and then waited to see if the two ladies should at least come out to see if I needed anything . Nope nothing they just carried on with a conversation that had nothing to do with work. As I’m walking out one lady yelled to me “you have any questions “ like hmmm really . You couldn’t even get out of you chair to see if I was robbing you . ( I wasn’t ) The worst customer service ever !
-
February 2021 by Aaron Christensen
So far not a great experience with Aaron’s, we ordered a couch set and 3 days later it was in, but she asked if we could pick up and I said delivered please. We scheduled Thursday 4-7 pm, well I get a call Wednesday evening asking if I could pick it up because there driver called in for Thursday which we had no way to haul it and she said it would be delivered. We waited Thursday from 4-7 and I had to call and see where it’s at and was told it did not get re-entered into they’re system and to leave a bad review from their employee about there customer service. Hopefully we get it tomorrow or I will be canceling our order.
-
February 2021 by Tim Kromis
Lorina was absolutely awesome to work with!!!
-
November 2020 by Cheri Floyd
I live aarons. I was in to pay my bill and accidently left a 100 bill on the counter. I got a phone call a few hours later from the manager telling me i left 100 there and to come back for itI was so grateful
-
October 2020 by Sara Louton
I ordered a washer and dryer set with a 2-3 day delivery time. I paid the $25 fee online to start and was told they were booked out for 6 days. Upon cancelling I was told I need to go down to the store to get my $25 back even though I paid it online. False advertising, rude, inconvenient and thieves! They said they cancelled but now I’m afraid they will charge me anyway because no one will send me anything confirming cancellation.
