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December 2023 by daniel T
Please, if you like yourself don’t sign up with this place and do not come to this gym. Dirty restrooms and unclean showers with ICE COLD water ( For the past 2 days) as the icing on the cake!!
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December 2023 by Christopher Baker
Right next to a Smart and Final. Also the staff where polite and friendly. Pretty nice residential area with a lot of trails.
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November 2023 by Romina Moazami
Customer service is not top of mind. Staff there are clueless & lack a sense of urgency. Waste of time don’t even bother.
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November 2023 by Cindy R. Q.
Asked for $20 dollars to try the gym for 1 day. They are extremely stupid for that. Went up the street to try fitness 19 for free. Signed up there instead. Oh and can't keep your gym bag with you..must put in locker
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November 2023 by Shayden Simon
Really good place to work out.
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October 2023 by Angela O.
Google needs to update their rating system to Zero stars! The manager, Tyler is the worst customer experience manager I have ever come across and the area manager for that location Melissa. I requested a one time courtesy late fee to be removed and I will have a screenshot of the email of the response I received, which was a very poor customer service response from the area manager. I let her know via email and by phone that some of the charges on my latest bill was a little weird and I just wanted to discuss it. Also I did refer a person to this gym, and I never receive my credit for that, so I've been given the runaround for about five to 6 days and the same thing I keep on hearing from Tyler is that you will not receive a refund and she makes no mention of the credit that I should be receiving for the 30 day free membership, monthly fee for my referral. Since I cannot get any answers from these two at all, and they cannot provide me any details I have decided to make this review maybe I will get an answer then. This all could've been prevented if they had the customer service experience to waive a one time late fee as a curtesy. I get lates fees all the time and I've been paying them all the time, but my bill skyrocket it when I had my monthly fee, my annual fee and a late fee. So I kindly asked at first if they can waive the 15.99 fee which they refused so rudely!! When I asked about my referral free month. I have no answers so I decided to go ahead and cancel my membership and ask for a refund for my annual fee, which just started not even 30 days ago and a prorated refund for the month of October since I'm not gonna use it because I asked for this cancellation about five days ago still no answers they're pretty rude about this whole issue. They did not get back to me on the phone. I have to be chasing them around. At point this company is losing a membership and it's not even about the money is more about the Customer service that Tyler lacks and this area manager!!! Don't ever ask for a late fee to be waved guys. Actually, I have a question for you guys... have you ever ask for a late fee to be waived from this gym? Let me know. Planet Sucks. . I have never had a one time courtesy fee, request denied or if so not in such a rude way! planet fitness, hangs onto every penny! Keep your late fee and your shitty customer service and refund me my annual fee and monthly fee and cancel my membership Tyler and MelissaHere is the email no mention of everything I asked for nothing just the late fee.
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October 2023 by Jean Maddox
Just got off the phone with someone named Kelly at Chatsworth branch and made an inquiry about charges. Poor customer service, unprofessional (mimicking my reaction which was so bizarre), and unwilling to provide a specific resolution to the issue with a condescending tone. Be careful how you speak with your loyal customers and try to hire qualified staffs next time! I wish the call was recorded for quality purposes!
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September 2023 by Kimberly S.
I love this gym. So clean and people are nice. They work out, operate politely & mind their business. The employees are so nice. I'm a newbie but impressed.
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September 2023 by Dawn
Simple, clean and friendly staff. If you're looking for a gym where people are just doing their thing and getting out I highly recommend it.
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August 2023 by Monica S.
I had to cancel my membership and Nick helped me cancel it. It took him maybe 3 minutes. He didn't ask any annoying questions and just took care of things for me. I also liked the atmosphere when I was a member. Plus they have those cool things for post-workout like massage chairs/beds.
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August 2023 by Glen Provenzano
I try to go every other day as its a nice gym and love the massage machines after a work out.
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August 2023 by Rebecca Gennette
Updated equipment and always a cheerful hello and good bye-bye. The amenities are also very nice use them use them use them!
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August 2023 by lee -.
I go to this gym a few times every week. Staff is friendly and everyone minds their business mostly. The machines work, they have good weights available, and clean areas that aren't usually crowded. It's not like bigger gyms with extra equipment and a huge amount space but it has all you need to make good progress. However, I think it's a better gym for casual work outs and maintaining a healthy lifestyle. Serious training I think you're better off in a bigger gym but I suppose it also just depends on how you train and your diet.
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July 2023 by Patty Thorington
I really enjoy going to this gym, and I appreciate how all the guests also try to keep it clean, and do not hog the machines,
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July 2023 by Mindy Makanui
Whether a fitness junkie or a chubby grandma like me... all are welcome and can feel like it's good to be there.