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October 2023 by Kendall Eberle
NorthStar has helped me over my last 6 moves. They are legit. They are honest, hard working, and provide good customer service. Every crew we’ve had has been great, which has made me such a loyal customer. Recently we had Alex, Ubaldo, and Jugo on our move from Manhattan Beach. It was a full day and we had a lot of stuff and they went above and beyond for us.Thank you NorthStar for everything and for making moving less stressful for your customers.
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October 2023 by Larry Levy
We needed to store all of our furniture for a home remodel, and based on reviews, we decided to go with Northstar Moving. We are very happy with the service we have received from them. From our initial contact with Dan Cohen, to our moving crew of David, Rafael, Esteban, and Ramino, everything was handled in a professional manner. The crew was meticulous in their preparation of our furniture for the move.
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September 2023 by Cari C.
Several neighbors recommended NorthStar. After a getting a couple estimates, I selected NorthStar for my move from LA to San Diego. Ron was responsive to my calls, friendly and quickly returned a reasonable estimate which was the final price. On move day, William and his crew showed up on time, quickly and carefully loaded the truck and even went the xtra mile and repaired a piece of furniture for me. They were accommodating in making 2 stops to deliver to storage and home. I was extremely happy with my choice in selecting them and would definitely use them again. Recommend!
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August 2023 by Daph H.
NorthStar was the most expensive moving company we got quotes from, but we decided to use them anyway. There was some comfort knowing that the flat rate that we were quoted, after consultation, would be the final cost - no worries about movers adding on last minute fees or them taking their time so that they can charge more.Jorge and his crew were very efficient. They wrapped up our cheap furniture like they were priceless antiques. They hustled like no movers I've ever seen.I liked that NorthStar is very professional. Lotem called me immediately after I submitted a query and set up my consultation with Ron. After taking a tour of the items needed to move, he was able to give me an immediate quote. NorthStar followed up with insurance options and confirmation of the moving details. Jorge called me the day of the move to let me know when to expect them (which was right on time).Yes, they were expensive, but they were easily the best movers we've ever had. Thank you to Lotem, Ron, Jorge, Alex, Alonzo and Emmanuel!
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August 2023 by Selena Z.
Worst company!!! I would give zero if I can.They stole one of my boxes which contained all my luxury bags during the shipping.They will also insist you to pay the check before they move everything to your home on the final delivery day, before you are able to check everything is delivered and intact. Seems like they knew my items would be lost. No matter what their attitude of pushing you to pay them first before you check the items was nearly a threat to me at that moment. I had no other way but to pay the check, only to find out that my most valuable box was lost.In the end they told me they did lost that one box of mine, but the insurance would be paying me based on weight of my lost items, which means thousands of dollars of my luxury bags will be only worth like $30 for the insurance.Now thinking back they also took advantage of me when they got to know that my company will pay for my relocation when I quoted, and gave me a very high price. I was in a hurry to move and start work, so did not compare price and try another moving company based on the good reviews here, but later I got to know the price was way over our company approval level for reimbursement.The company don't have integrity at all. They vendor the work to other helpers with very low price. On the final moving day, only one guy was carrying my boxes while the driver watched. They probably pay that guy by hour. All the money went to the moving company. And they threatened me to pay, and they stole my valuable items. I would never use them had I known any of this.This is what I want to tell everyone when you face a situation of using a moving company, so it would worth I spent so much time to write the review:1. Avoid this Northstar Moving Company by all means.2. compare prices. don't let them know you will be paid by your company even if you do.3. You can't trust moving company. don't leave any valuable items in the moving, always take them with you. Your items will change hands many times, as per conversations with the packers. they are very inefficient. they mark your boxes by number, but so what? lost is lost. they don't care. You may even try PODS etc. since they won't touch your items in your storage.4. I would add read insurance fine-prints, but that won't help too much. you simply don't want to leave any valuable items.I even had the decency to order lunch on the moving day for the guys who packed for me, since it took ~6+ hours. So it was more disturbing after I got to know that my items were lost during the process.
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August 2023 by Seble W.
I recently moved from Southern California to Hawaii and used NorthStar moving company. They have an excellent customer service, are wonderful from the start to the end. They follow up with you and make sure everything is going well as promised. You can also reach them with any questions you have. Great, friendly, and kind crews: both @pick-up and delivery. What you pay is worth it. I highly recommend them.
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July 2023 by Joey M.
Worst possible experience which made this move beyond disappointing, upsetting, disheartening which was a waste of money spent. It was an out of state move and still in the state of shock. I realize sometimes something can be damaged but when it totals more than 15 items all of which the company packed that was damaged, boxes missing (which they say all the right things like, "we have started an internal investigation." ) but made sure to collect their money while leaving us devastated. (Paid approximately $10,000 for the move and an additional $3,000 for insurance on high priced items.)We asked them prior to the move if they're equipped to handle high end furniture since it was very important to us. They assured us they can handle it and why we moved forward with this company. We're a middle class family and not able to simply run out and purchase new furniture at the caliber we originally purchased the furniture. What is interesting is I was meticulous to pack all items in the home except the furniture ( NorthStar wrapped the furniture). All the boxes were ready the day of pick up properly labeled, taped with "fragile" labels (placed on the top and all sides to make it easier for them) and large green stickers to easily identify our boxes. The boxes marked fragile were crushed as were many boxes but I still did not have anything damaged the way I packed my boxes. And yet the "professionals" did not reciprocate the same quality and damaged more than 15 items which were mostly the high priced items. Now dealing with the insurance people (which NorthStar directed us to) is making it so difficult with little to no communication. I cannot express how frustrating and upsetting this has been for us both. We were the last customer on the truck and can see why things got damaged due to overpacking the truck. There was a few items I never thought to insure which was three boxes of shoes. I thought to myself, "how could they damage shoes since each pair was in their original boxes placed into large taped boxes???" I never thought they would lose those boxes and no clue where they might be! Unfortunately, those boxes held designer shoes I have collected over the past 4-5 which makes it impossible to replace due to the high price of each box of shoes. I would not recommend them at all and I would recommend finding another moving company to avoid this frustrating and insane situation.
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July 2023 by Jae R.
I used North Star to move me from California to Texas 9 years ago and they were terrific!! So, when I needed to relocate from Texas to New z Jersey I hired them again. Big mistake. My items arrived within the scheduled window, BUT my $15,000 leather sectional was cut with a box knife upon opening. Expensive mirrored tables arrived cracked or smashed. A very unique and expensive bar cabinet was smashed and broken. My desk, which I need to start working my new job, arrived completely broken. One side of it fell off while the movers were bringing it into the house. The wardrobe boxes arrived crushed. Obviously, heavy items were stacked on top of them. Items are missing. When I asked the movers to be careful opening items because they are very expensive, one of the movers got mad and left. They left deep scratches in our wood floors. The main guy had me sign paperwork that I received all the items even though some boxes on the item list were missing. I made him write a note on the list that the boxes were missing before I reluctantly agreed to sign it. I spoke with the claims guy whom seemed uninterested in assuring me things will be rectified, even though I paid an additional $4000 for extra insurance. Overall, an extremely disappointing and frustrating experience! I hope Northstar makes things right with me. Will update this post as things progress.
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June 2023 by Bree Garcia
I had a great experience with North Star Moving! I didn’t hesitate to book them because of all the positive ratings, which I’m glad I did. They worked extremely fast and had me moved within 3 hours including rebuilding my bed for me and didn’t damage any of my property.I also had solicited pricing from 3 different services and North Star offered the most competitive pricing. They wouldn’t budge on the 4 hour minimum which was a bummer but I’m very happy with the service so it was worth it.I will only be using North Star for all my moves in the future.
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June 2023 by Andreas Santucci
Honestly, this place required that I go through a Video Screen to show them my apartment in detail, in order to give me a "competitive flat rate quote". After this nonsense, this quote not only took a week to deliver but also was more than 50% higher (over $1k) than other movers in the area. What a joke.
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April 2023 by Jason N.
Horrific experience. Paid a lot of money to have them pack and move my deceased fathers sport card collection cross country. I paid for a full pack and items are loose in boxes, packing paper wasn't used. Of the 60 plus boxes they packed, almost all are dented, crushed, etc. this all could have been avoided by using packing paper like every moving company knows to do. Team was two hours late and apparently because it was a Saturday were more worried about getting out of there Vs doing the right thing and packing as paid to do. Thousands of dollars in damage and mental anguish. Would not consider them for a pack or a move.
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April 2023 by Maria
I cannot say enough good things about this moving company. They made my move sooooo easy and quick! The guys that came were incredibly nice and professional, they packed everything with incredible speed, and expertly disassembled and reassembled my furniture at my new place. Thank you so much!!
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April 2023 by Anne Richardson
The TL;DR: we hired NorthStar for a cross-country move + storage and they were exceptionally responsive and professional across the board. I 100% recommend them. The folks don't mess around!I investigated 4 other full service movers for our Austin-to-NC move and no one came close in customer service or price. When the move day came, the whole team rolled in with infectious good spirits and did a fantastic job wrapping our furniture and packing the truck. Though our goods were loaded into a truck, then into storage, and then into another truck again -- and we were nervous about that -- nothing was lost or damaged. My expectations were that *something* would go wrong. And all that happened was that some terrible weather pushed our delivery date 1 day past our window. Overall it was a great experience and I would absolutely hire them again. Thank you to Lotem, David, Deven (& team), Alejandra, Hong, and the folks who delivered our goods in NC and hauled them waaaay up the steps to our new home.
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April 2023 by Maria Martinez
I cannot say enough good things about this moving company. They made my move sooooo easy and quick! The guys that came were incredibly nice and professional, they packed everything with incredible speed, and expertly disassembled and reassembled my furniture at my new place. Thank you so much!!
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March 2023 by Meryl L.
Our firm has worked with NorthStar Moving and Ram Katalan since 2006 on (so far) four moves. We expect to have three more moves to various warehouses over the next month or so. I believe our first move went from a 30,000 sq. ft. building to 50,000; and it involved furniture, pallets, shelving, etc. for ~ 50 employees and from a two-story building with no elevator. Our second and third moves involved over 20 people and ~12,000 sq. ft. of warehouse inventory from a few different locations.Today I worked with Ron Cohen and Pedro in a move comprising ~ 20 people and their furniture, shelving, pallets galore, etc. from one of our buildings to another. Although we scoped the job months ago, NorthStar somehow came together on one week's notice and did this move for us without a hitch -- on time, on budget, no issues whatsoever, and everyone was lovely to work with. We have ALWAYS had a wonderful experience with NorthStar, and I call them whenever we have requirements. When you have a good experience over and over, you certainly don't want to make changes. I also love that they're a local firm to our business in Chatsworth, are a good neighbor and steward in the community, and they try their best to please.
