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July 2023 by Sandy D.
I've been an excellent tenent paying my rent on time to EZ Storage every month for several years. This month, July, I had a few emergencies including my son being in an auto accident but I still showed up yesterday to drop off my payment in their payment drop box as I've done for years. It was 4:40 pm and there were 2 other cars in the parking lot one being dark blue and a heavy set woman w blonde hair, shorts and flip flops walking toward the gate when I dropped off my payment. Their security cameras will show me dropping off my payment yesterday before Aug 1st. I received a phone call and was told my payment was late and I explained it was dropped off yesterday and asked to speak to the manager who refused to give me his full name. I said "I've been a great renter, always paying my rent on time, please waive the late fee. I explained my son was in an auto accident and his car was totaled. I asked to please speak to the owner but he refused to give me the owners name and refused to give me his name and said he would look into waiving the late fee. I again explained I always pay in time and even pay early and asked why he would harass a good tenant. I asked him to please give me a phone number or email so I can reach a supervisor, CEO or owner and to please give me his last name and he hung up on me. All I know is Paul, the manager was rude and didn't seem to care about my payment history and the fact that I dropped my payment in the drop box before the Aug 1st and that i could even clearly describe the cars in the parking lot and the blonde woman who was walking toward the EZ Storage rental office. All he wanted me to do was to pay a steep late fee. I explained that he should look at my rental history and look at his security cameras to see that I was indeed there to drop off my rent. I told him I always drop my payment in the drop box because 90% of the time the office doors are locked. I'm going to go to EZ Storage to ask again that they waive their late fee because I wasn't late and if they don't accommodate me I will file a complaint with the BBB, the county board of supervisors and I will file whatever I need to with hopes of getting some attention on how EZ Storage is conducting business. I've had rental units before with AAA Stotage and Public Storage and have never had problems with these upstanding businesses. IF YOU NEED TO STORE SOME ITEMS DON'T USE EZ STORAGE on DeSoto in Chatsworth. They're unprofessional and behave very rude if you tell them facts about how you paid your rent on time. This is unacceptable!!
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January 2023 by Yesenia R.
Don't answer the phone, when they finally do, staff is rude, short and rush the call.
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January 2023 by Manuel Torres
The workers are very friendly treating me very kind what we respect Michelle is very good at her job
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December 2022 by Rachelim
Cuatomer service is the worst. Never answer the phone always eating in office lock the doors. They are paying them to do nothing rates increase yearly. They just open another storage right next door with better rates I recommend going there
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July 2022 by Damien Jones
IF I COULD LEAVE 0 stars I would. THE MANGER AMY AT THIS LOCATION WAS VERY RUDE, WE RESERVED A STORAGE UNIT & SHE STATED THEY WOULD NOT HOLD THE UNIT. We called the call center & they were also very rude. I do it recommend having your items in this location
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July 2022 by Debby Nero
Horrible customer service, go somewhere else. Representative Amy needs to learn about service. Needs some education on people skills. What they need to realize they have a job because of the consumer. Without us they would not have a job there.
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April 2022 by Ferdinand Medina
EZ storage is by far the most reliable and safe storage. They got friendly staff too. They always assist me with a smile, special mention to Ana. Very honest in giving options and giving her inputs. I wouln't mind the facility closing early, they just wanna make sure that the facility is safe. Keep up the good work guys.
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March 2022 by Jose Suarez
Excellent place to store all the things you can fit in the house
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January 2022 by George Landa
I believe that if you are a Paying customer that you should be treated with respect and professionalism at all times. The employees at this place think they can treat you however they want.They are rude and disrespectful to the point that one of the employees closed the door on me to the point that she smashed my finger.
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June 2021 by Natasha Kane
Helpful desk person. FACILITY is clean. Cart
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March 2021 by Eddie Vardanian
Good prices
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April 2020 by d49erz1
Parking is a hassle, seems they raise your rent every month...lol prices are fair compared to public storage and others..but they Rob u with the rate increases...
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March 2020 by David Cienfuegos
Affordable
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March 2020 by S V.
I was once a customer for EZ Storage in Chatsworth and was late on my rent. Upon being able to pay my rent with a family member using a credit card over the phone my family requested a credit card form which is their protocol. It was days before the next billing. Would take place literally four days. My family then requested the form it was not sent to them within those 4 days. it took me calling and asking that the form be sent to my personal email and me for forwarding it to my family which was going to pay by this time they received it and went to pay it the next billing period had taken place. The Stafford not friendly they're not helpful and upon my experience they're only out to bring money into the company any which way they can even if it's the cost of somebody storage unit. I lost everything I had in storage and I believe they're responsible for negligence and not properly following through when they have my brother's phone number they send it to the email he communicated said he never received it and yet they fell to come to a conclusion her a solution within a timely manner. You don't want to use the storage unit the crooks there scandalous there not customer friendly and not very helpful if you want to keep your stuff don't put it in EZ Storage in Chatsworth California.
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August 2019 by Roahullah Hasami
There is. Not. Good. Place. And. Not. Clean