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January 2024 by Ane V.
I knew this place because I always pass it on the way to work. I always see that they have a lot of rental truck on the parking lot. When it was time for me to move, I came to this place to rent a U-haul. Little did I know that you need to do a reservation. Jeez. I learned my lesson. So I have to scramble and check out other places. This U-Haul rent dolly and storage as well. They sell boxes, tapes, and pad locks. Owner is nice as well as the employees. They give out informations on other U- haul locations. If you need help with moving your stuff, there are people milling on the street that you can pay hourly or by contract.
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September 2023 by Ray H.
Worse customer service. Serena is dim and cannot satisfy customers. Contradictory policies. Would rate zero if I could.
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November 2022 by Charmaine D.
We showed up without any reservations or knowledge of what we needed to rent that would best fit our current moving needs. Timothy, the manager, was extremely helpful. He discussed all our options and got us exactly what we needed on the spot. I appreciate how friendly, patient, and efficient he was.
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October 2022 by Mike P.
I returned my truck after a drive across country and the guy out front, who checks in returns, was friendly and made things so easy. I've rented from this location before and they've always been professional and got me in and out quickly.
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July 2022 by Ms. M.
This morning JULY 30TH 2022 WE HAD A RESERVATION AT 9am... our RESERVED TRUCK WAS GONE AT 9:03am!!!! Giving to whomever walked in and had NO RESERVATION!!! The absolute incompetency disregard and DISRESPECT for our reservation WONT BE TOLERATED!!! Who's the competing company for UHAUL??? I'm pretty sure they do not treat their customer's this way! What is a reservation for if you are not guaranteed a truck? That's what a reservation is for!! I'm sure UHAUL'S stalk has plummeted and business sense is in the trash! This is probably not the only review that has experienced this NIGHTMARE. Good riddance UHAUL. I DO RECOMMEND THIS COMPANY EVER! Go with their competitors and BE VALUED!
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February 2022 by Cameron D.
Definitely the best place to rent a truck or a trailer around! They're always friendly and efficient and I highly recommend them!
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February 2022 by Dakota H.
TLDR: Very enjoyable, professional and was able to help out when an issue with the truck caused me to be a bit late in my return. Also Bill is fantastic I rarely write reviews and tend to only do so when I meet service at one extreme or another. I am happy to say that this time it was positive. I rented a uhaul from this location (and have plenty of times before this and have always been satisfied with them) and this time I was able to load up and move everything I needed to from an LA to OC trip and back. Right as I finish offloading at my house and with just enough time to return it that day (though my return was scheduled for the next morning) the battery gave out and I couldn't turn it over. I called them to inform them what's up and they said to call roadside assistance (standard operation procedure) and I told them I likely wouldn't be able to return it on time. Next morning I get roadside assistance to jump it and I return it straight to the uhaul. Bill let's me know he will assist me in checking it in after he finishes helping load moving supplies in a customers car who asked for help. When he comes to help me he is in good spirits, ask how it went and I told him frankly. He says sorry and that given the nature of the older trucks every now and then someone will come in and inform them of a faulty part of a truck. He doesn't charge me the automatic extra day of rental since I was past my return agreement (only less then 30 mins) and let's me know he is going to put the truck away from the others so it doesn't get rented out until it's had the battery replaced. I am very happy with their service and will miss them greatly when I end up moving across country
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October 2021 by Joe B.
This particular U-Haul is excellent. We have rented trailers, has our trailer hitch adjusted, filled our propane. You name it. They are helpful and cool people at this U-Haul. Highly recommended.
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June 2021 by Troy L.
Prepare to wait... and wait... and wait, the process could not take longer or been more painful. I booked on the uhaul ap answered all the questions, received a confirmation code and still they ask EVERY question again. Do you need boxes? do you need blankets? do you want insurance? I already answered these through the ap, what is the point? Bring a lunch and bring your patience
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March 2021 by Antonio A.
William is awesome!!! We had some problems connecting the trailer I rented to the old truck I just bought for towing. Not only did he crawl underneath the rear bumper of my old truck to try to get it set up for me, he even popped the hood and tried to check for any loose connections in my wiring underneath the hood. He did all of this with an incredibly positive, cheerful attitude, and he even stayed late just to help me even though the store was already closed. I can't think of very many businesses that would display that level of customer service. William definitely deserves some sort of award from U-Haul corporate, and a bonus and a raise or something. This guy went above and beyond, and did everything with such a great attitude and willingness to help. I can't even think of a time in the past two years where I encountered this level of service anywhere, and this includes luxury resorts that I've stayed at. Thank you so much William, and thank you so much U-Haul. You have definitely made a fan out of me!
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January 2020 by Joe C.
The only reason I'm giving this 5 stars is because of William. He was understanding of problems we were having with our reservation and made accomodations for us. He really helped us out. What a guy.
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December 2019 by Ace V.
Thank you U-Haul. Not sure what the bad reviews are about, but this place ROCKS! Went there to rent a vehicle this a.m. and their power was out. They were still able to rent me my reservation made vehicle in under' 10 mins!! I followed directions, which is what peeps need to do. Download the app and make a reservation for whatever, on the app. Then follow the instructions. EASY - PEASY folks!!!!! We'll be using this U-Haul on Devonshire in Chatsworth for ALL of our moving needs. Pricing is very reasonable and fair. Vehicle was clean. Staff was professional. (even w/out electricity) Thanks again U-Haul. Merry Christmas and Happy New Year!!
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October 2019 by Rob B.
Come on! Get it together. I made a reservation over a month ago for a hitch installation for 8:00 am and I received a call the same day I made the reservation by your store asking me if they could reschedule it for 11:00an which I agreed to. Then I show up on the scheduled day 15 minutes prior to the appointment only to be told you have an installer then, that you don't have all the parts. What you need to do is sell your business to someone who's organized and keep employees. Or change your name from U-haul t Jason called me and said he was able to find the parts that they were missing and apologized for all of the inconvenience. He was able to install my hitch that same day and took off a few dollars. If it weren't for Jason, I'd never be visiting a U-haul ever again. Thanks Jason
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August 2019 by Tony S.
If I can give it zero stars I would,set up an appointment for them to install a trailer hitch, it was set up for a Friday at 3 pm 4 hours later the assistant manager calls me and basically tries to have me change the time after I let him know that's the day they had available and only time Ivan make it he continues to ask if I can drop it off earlier,very pushy I ask him if there is problem with the time he said no but if I can come earlier I tell him I cannot at this point I am annoyed and I ask him if he would like i can go somewhere else at which point he begins interrupting me before I finish even talking, apparently he's the installer but has no customer service skills very disappointed with this place I don't know maybe they need to train there employee better but what ever I would stay away and find another location to rent from.
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August 2019 by Nikko B.
What a joke. I got the truck between 1/4 and 1/2 tank, what was described as 3/8 of a tank of gas. I filled up before returning it and put the needle back in the EXACT same spot it was originally in. Then the truck gets inspected, i get charged, and my receipt gets emailed to me, so they never let you see it there. They closed 15 minutes later. When I saw my receipt I had a charge for "2.7 gallons of gas" at $14. Total crap. Nickel and dime your customers all you want. I'll never come back. Enjoy the $14, idiots. Seems like a lot of reviews have fraudulent charges as a common theme here.
