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October 2024 by Crista Gunn
Great service! Friendly staff. They had to order my tires, I called to see if they were still open and Paul answered the phone after hours to help me. He told me they would have to order my tires and the will be in tomorrow morning. They called at 9:00 am and told me to come on down. I had a great experience and service is awesome!
I would recommend them to family and friends for sure!
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October 2024 by zachary stone
Took a bit longer than was quoted, but thats 100% ok & and I'm glad they put the extra effort in to take pride in their work. they stayed late to get in completed and insured it was to customer satisfaction. They went to an extra effort to explain the issues and options to resolve them, and continued to troubleshoot until resolved. I will be going back to them.. they earned my trust.
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October 2024 by Leslie Borodi
Fast courteous and they didn’t charge anything for my flat tire repair. Apparently my faithful tire purchases and visits there for the past few years earned me a courtesy privilege. Thanks guys:)
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October 2024 by Sanjay Vyas
I have been servicing my car here since I have moved in Chatsworth 12 years back and been impressed with them ❤️
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October 2024 by James K.
Great experience with Big Brand. Prompt, courteous, and accommodating. Sometimes, it’s worth paying a bit more for good service. I payed a few dollars more than Walmart but I got the work done the same day I asked for it, not a week later.
Nice work, Big Brand!
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October 2024 by Eban Fels
Great service today. I needed new tires for a car trip I was taking the following day. I called and spoke with George. I explained that I needed tires that same day, and he was more than happy to help. They only had 3 of the 4 tires on hand, but George was able to get ahold of the 4th tire from the Encino location. The tires were replaced and I couldn't have been happier. The total time it took from my first contact with Big Brand Tires to install and balance was about 3 hours. Amazing. I highly recommend. Thanks George.
Eban
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October 2024 by Honey Bee Totten
Nice guys, very responsive. Arrived early with a flat tire & they called within an hour to say the car was ready. Would highly recommend!
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October 2024 by Tia Davis Mahmud
I started coming here recently after receiving not so great service at their sister store American Tire Depot. Huge difference in service. They’re friendly, knowledgeable and professional and will take care of you.
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October 2024 by cool Cat
Changing a tire experience
They are costly and understandable with this economy but the tech upfront took time to detail prices and offer a good discount / rebate for which I had to leave the vehicle one night.
I would love to be able to afford more pricey and sturdier tires but for now, I am content with the experience here, as I have been a client for 4 years .
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October 2024 by Patsy Cox
Tire repair was fast and perfect!
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October 2024 by Carole McSweeney
The staff and manager were courteous and helped me not only with a brakes issue but with getting the transaction done on modest funds.
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October 2024 by Casey Corr
Friendly and helpful staff. Thank you for all your help
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October 2024 by Patrice Gail
Helpful pleasant reasonable cost and all around nice
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October 2024 by Angela Calles
Great service..
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October 2024 by alberto rawlins
Excellent service, exceeded my expectations.
I truly recommend them.
