-
February 2024 by Jay J.
So, I called the Chatsworth location and spoke with a sales person, went over the product I needed, gave him the manufacturer's name, description of the product and dimensions. He confirmed they have it in stock, so I went to the store. Here is where the good stuff starts... I was next in line with one individual behind me. The counter person (Jose) turned to the person behind me and asked him what he wanted? The person was nice enough to say it was not his turn so, Jose turned to me. I told him who I spoke with, what I wanted and showed him a picture of the product and the description on my phone and that it was in stock. I guess it was too much for him to handle and he paged the person I had spoken with. Then he turned to the person behind me and asked what he wanted. Before the next customer could speak, Jose got a call from the other sales person stating he was in a meeting and could not leave. Instead of Jose turning to me, he continued asking the next customer in line and completed his order, taking his sweet time with chitchat... He saw that I was upset, but he seemed to be enjoying himself. He finally turned to me, looked at my phone and said "oh, yeah, we have this", completed my order, charged my credit card and got me the box. I immediately saw it was not what I showed him, he disagreed and stated is the same product from another manufacturer. Well, if I wanted a substandard product, I would have gone to HD and paid 30% less. It was not the product I asked for (different material) and I had to kind of raise my voice so he would get that I am not going to accept this product. Sadly, they are the only distributor of the product in the area, so I asked him if he can order it? His answer, "No, the person takes orders is gone, just write your phone number here and someone will call you". Jose did not even pretend to care or wanting to help and he was an absolute... well, I am a gentleman and will refrain from some of the adjectives I had in mind for him. This is what you get when you hire unqualified people.
-
October 2023 by Dillon Kissick
I wait over an hour everyday and constantly people that come after me get their material before me.
-
August 2023 by Hallie K.
Antony Mendoza, a sales rep at ABC Supply literally gets an A plus. He is on it like nobody's business. I work for a busy Contractor and we have a high profile customer with special requests and Antony goes above and beyond to help us find materials we are looking for. Other roofing suppliers, I've gotten hardly any responses. Thank you for all your hard work Antony!
-
June 2023 by 김종호
From time to time When I need some maintenance supply for my roof this company is my go to!
-
November 2022 by Richard H.
I am done trying to work with this company. So unorganized and unreliable. Every time I have ordered material from this company, my jobs have been delayed because they can't honor their delivery date. Most recently I was scheduled for a Friday delivery. (Tom more) I have been calling and texting to confirm that we are a go. Nobody got back to me. I finally got ahold of them today and was told that the material would be delivered on Tuesday due to the fact that they have to do inventory. Last time it was late because they had a truck inspection. WTH!?!? Get it together!!! My clients, nor I should have to wait due to your disorganization. Now my client has a stripped roof and I have to go somewhere else to find the material. Keep in mind after the last couple debacles a rep came to my office to try to win me over to continue to do business with them. I gave them another shot and here we are. Same garbage different excuse. I work with professionals and ABC obviously aren't.
-
March 2022 by Miguel Hernandez
Very very slow at loading/unloadingChecked in at 7:30am and it is now 10am and I still have not been helped.
-
March 2022 by Osh Shuk
Eric and Corey doing an great job on this location.we will move our account to your branch ASAPThis is a customer service top level .Thank you guys for your availability and great customer service!!!
-
March 2022 by Sergio Cabanas
This place is garbage, it just wastes time and money, bad service
-
March 2022 by Erick Nunez
Good roofing supply store
-
February 2022 by Michael L.
Abc supply is unprofessional and does not train their employees properly! They hire cheap labor who do not operate in accordance with the company's standard operating procedures. Nor do they take responsibility for not giving proper manufacturing instructions when accidents/fatalities occur. HERE IS A PHOTO OF AN EMPLOYEE DRIVING A FORKLIFT WITH NO SEATBELT directly in front of the business. They don't care about safety.. they don't care about you!
-
March 2021 by itzayan palacios
They take a long time and theyre rude thinking people have to buy from them when roofline has way better offers
-
March 2021 by Carl Brodock
Easy to find location, helpful and kind.
-
March 2021 by Juan Pablo Guzman
Very helpful workers, great selection, and amazing prices
-
March 2021 by José Martínez
Very good
-
March 2021 by Clos Cross
They always provide excellent service.
