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November 2023 by Jenny Santiago
Amazing place! Beautiful clothing and fragrances
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November 2023 by Natalie
I went to the 10 for $31 Halloween sale on 10/30 and the cashier only added 9 panties in my bag and still charged me for 10 she seemed so confused too hesitatingly. I called the same day and Kaylee was the worst. I informed her about what happened and she gave me the worst attitude ever on the phone telling me “and what about it? All aggressive and every time I would talk she would interrupt me saying “what” and “well come pick it up”
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July 2023 by Stephanie Zuniga
MARISSA Thank you for your help :) love my new three new bras ? finally I got my right size thank you ?
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June 2023 by Steph Hita
MARISSA Thank you for your help :) love my new three new bras ? finally I got my right size thank you ?
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June 2023 by Hind Amouri
If there's 0 stars, I'll give this rude store staff the 0 stars because that's what they deserve. I have a Victoria's secret credit card and have always shopped instore and online. Today, I encountered the rudest employees and manager. Aside from the attitude, they wouldn't give me an extra bag for a gift I purchased.
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May 2023 by Pamela J.
I purchased 3 gift cards over $100 in total and the cashier did it want to give me 3 bags. She said the store was running low. I explained I needed those bags and said "please". She rolled her eyes and reluctantly gave them to me. Really?????TERRIBLE customer service cashier #3303687. (She never said her name) and did not even say thank you !
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March 2023 by Alyssa L.
I needed the fitting room so I pressed the assistance button 3 times. Nobody came. I waited in line to ask for the fitting room and nobody came, I asked the 2 girls in the front for the fitting room and nobody came. I was told by 4 different girls that it would be opened and it never was. Stupid as hell
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March 2023 by Jeannine Maldonado
I am an avid Victoria's Secret customer, but rarely go into the stores due to the ridiculously long waits in line, just to check out. For the first time, I tried making a purchase online. I also decided to pick up at a different store. I'm not sure if one or both of these changes made the difference, but I was able to take care of my purchase in record time. I prefer shopping in person and next time will absolutely go to this store to see if I get the same results. I feel like it was more of the great customer service than anything else. I wasn't in the store for 2 seconds when I was greeted by an associate. That was never the case in the other store where I have shopped in the past. Kudos to Victoria's Secret in Los Cerritos Center for their phenomenal and totally amazing customer service!!
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February 2023 by Linda J.
My 13 year old daughter and her friend went to Victoria's Secret to get some bras and underwear, when they walked in the lady at the front told her co-worker to keep an eye on them. I'm not sure if they got profiled because of their age or because my daughter had a big bag. (Tote bag) They left the store because they felt uncomfortable due to an employee following them around the store.
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November 2022 by Abel Jr
Messy and rude attendants. Victoria Secret should hires more polite and attentive vendors to solve the customer doubts.
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October 2022 by Ashley V.
Rude customer service especially from the girl that's up front by the door, short curly hair with a Jean jacket. Fix your attitude if you want people purchasing at your store word of advice.
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September 2022 by Marisa V.
Some lady w blonde hair was a b***** Was so rude telling me to leave my friends dresser. I understand their policy so i told her i will once i got my top back on. I told my friend this lady was being rude because while we wanted a fitting room we stopped to look at some panties. She turns n says "are you guys ready or not". Guess she heard me say that cuz she caught a bigger attitude repeating 3 times telling me to leave. I told her the first time that i would b leaving after my top was back on. Did she not understand the words coming out my mouth ??? Idgaf if i said she was being rude. ITS CUZ SHE WAS WTF. Her job is to help customers n her customer service was so bad i had to write a review. Keep in mind i don't usually write reviews.
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September 2022 by Tina Nguyen
Worst experience ever at store. I wanted to return stuff. One girl asked if i want to exchange. I said i only wanted to return. She helped me return. Suddenly she asked for coupon 20 off last time they gave me when i bought stuffs.I bought 3 things. I used one. Some reason I couldn’t use the others. So lucky coupon still in the bag so i gave back to her. I ask could she threw away bag for me. She said no. She dont have big trash can.
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August 2022 by Michael Winchester
Wife had to exchange something, super smooth transaction. Store was pretty busy, Everything smelled excellent.
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July 2022 by G G.
Rude!!! Rude !!!Rude! Specially This Employee named " ASHLEY" I was waiting for the person in front of me to finish her transaction, and you have " ASHLEY" come and tells the people behind me to go with her that she'll ring them up!!!! When I was supposed to be next. Yet I went to her and I told her did you not see me next?? I was next. She had the audacity to say yes "and" you were going be next. She doesn't belong working in retail! She has a horrible attitude! And does a shity job.
