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December 2023 by Luis A. Enriquez Garcia
Best experience ever the lady who helped us show us the different plans we can get with her. She was very polite. Nice. Also efficient. Her name was Perla and she was straightforward with her information. Being honest, it was so easy to shop a new Internet service. PERLA GREAT CUSTOMER SERVICE if you’re around ask for her she’s so honest and clear we got a new plan within 20 minutes! Walkout with new equipment great price and great service
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December 2023 by Luis G.
Best experience ever the lady who helped us show us the different plans we can get with her. She was very polite. Nice. Also efficient. Her name was Perla and she was straightforward with her information. Being honest, it was so easy to shop a new Internet service. PERLA GREAT CUSTOMER SERVICE if you're around ask for her she's so honest and clear we got a new plan within 20 minutes! Walkout with new equipment great price and great service
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November 2023 by Billy J.
I don't understand how you can go to spectrum building for help with a spectrum problem and they can't help you . I went to get the upgraded modem for faster internet and Ernesto told me that base on my zip code they don't have modem . Also he don't have inventory on any spectrum that does . I guess I'm suppose to drive around till I find a spectrum that has inventory
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November 2023 by Rodney S
I had to do a drop off at Spectrum, so I made a reservation to, hopefully, speed up the process. Arriving 30 minutes in advance of my reservation, there wasn't another customer in the building, and I was promptly helped by a young man with exceptional customer service. Dropping off the piece of equipment, the employee quickly recorded the transaction & handed me a receipt. Thankfully done in minutes, I quickly perused the latest phones & I was soon on my way. I'm a happy Spectrum Mobile customer ($14/month), and while internet outages suck when they happen, overall, Spectrum Internet has been satisfactory.
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November 2023 by Rodney S.
I had to do a drop off at Spectrum, so I made a reservation to, hopefully, speed up the process. Arriving 30 minutes in advance of my reservation, there wasn't another customer in the building, and I was promptly helped by a young man with exceptional customer service. Dropping off the piece of equipment, the employee quickly recorded the transaction & handed me a receipt. Thankfully done in minutes, I quickly perused the latest phones & I was soon on my way. I'm a happy Spectrum Mobile customer ($14/month), and while internet outages suck when they happen, overall, Spectrum Internet has been satisfactory.
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October 2023 by Elva F.
For years i tolerated their bad service..finally decided to sample T Mobile internet..it worked great!! I still have T Mobile internet workingbin all my devices at home and its been very reliable!! I wasted soo much time with Usless Spectrum.
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October 2023 by Ruben Cote
Guy did hard upsell. Very turned off!!! Just came to return wifi router no longer needed. Guy pounced, trying to do a mobile sale. Just pissed me off!
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October 2023 by Hugh V.
The Spectrum in Cerritos was great and in particular "Anthony" made us feel very welcome and was very knowledgeable. My wife and I went in to have our Internet and TV re-bundled and to turn in a cable box and he provided the best service possible. He was very knowledgeable and supportive. We have always had a good experience at this location. Please share our comments with Anthony.
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September 2023 by J J
The tall African or Haitian man was really rude and pushing his sales so much I went with my family just to see if I can get an internet line for my home and he was pushing me these new phones with an absurd price point. I'm never coming back here again and probably will choose AT&T instead.
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September 2023 by Michael B.
Today Perla helped me and she was awesome. I want to recommend her for her hard work and the great service I get here at the spectrum store in Cerritos.
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September 2023 by Kfazal Naseem
Chip price. The have Limited service
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June 2023 by Cecelia J.
Spectrum is better than T-Mobile I no longer hit dead spots in the house with causes dropped The only issue that I have is that they do not have a senior discount and there is always a bundle that you have to take something that you don't need just to get a discount
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June 2023 by Celia G
Have positive experiences each time I’ve been to this store. Service has been first rate each time and the staff could not be any more helpful.
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June 2023 by Kenneth H.
The store itself does what it can for me, but my internet service is just so inconsistent that I wouldn't recommend Spectrum, if I had a choice.
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June 2023 by Rafael P.
I had one of the best experiences at spectrum! I came in to replace my old phone that broke and Brendan went above and beyond to help me out. I would definitely recommend him for any and all questions. He was very knowledgeable and really helped me out!
