-
September 2024 by Leslie Gastelum
Eileen and Neal are the best! Came in on a Labor Day and were greeted immediately by Eileen , who began showing us different options. Then, Neil jumped in around mattress number three. The explanations of benefits and cost of each mattress were easy to follow. Great and smooth process! Can’t wait for my delivery!
-
June 2024 by Kris Koerkenmeier
Had a great experience Kris and Eileen were very helpful in making our decision. Look forward to getting our bed.
-
March 2024 by Fetch Reward
Naomi was super kind she was helping me pick my best pick for a bed. I’ve been experiencing back pain so hopefully this comfy bed solves it. Naomi was asking all the questions well and she’s funny.
-
February 2024 by Neven Antonious
Zsanetti was so great.she has helped us choose the best mattress for us.
-
October 2023 by Aya S.
Salesmen are nice and accommodating. However the product itself and after sales customer service is terrible. I received a defective bed on delivery, which they refused to replace/exchange for a working one. They attempted to repair it on three separate occasions, none of which fixed the problem. After the third repair attempt, I asked for a full refund and return before the "free" trial period ended. Of course it wasn't free to return despite what their advertisements claim. They charged me $750 to return the bed initially until I spent an hour and a half on the phone arguing how the bed was delivered broken. Eventually they dropped it to $250 after removing whatever bullshit fees they pulled out of thin air. At this point I just wanted to get rid of the piece of junk so I can make room for a real bed in my room so I paid that amount to get it returned. Crappy beds at premium prices, with rock bottom customer service. A "take your money and run" type of company. Stay away!
-
October 2023 by D Q
Great sales people here. No push, responsive and knowledgeable.
-
September 2023 by Dan Yang
Great sales people here. No push, responsive and knowledgeable.
-
April 2023 by Mark & Janet Salvaggi
We love our queen size beds
-
September 2022 by Isabel Williams
I have took my mother to try one particular bed Lucia was the sales person she was so nice very professional and well known about everything about this bed my mother try 2 beds finally she picked up one she was so happy the transaction was very fast Lucia ones again she’s very nice salesperson my mother was very happy with her and me too we have finished left waiting for the delivery my mother got ready her old bed the day of the delivery big misunderstanding I wasn’t there to wait for the delivery the problem was delivered people got mixup my mother ordered I reported to Lucia was big messed but finally the next day supposed to delivery today so we are waiting now praying that is true my mother suffering last night because she wants her bed she’s 89 years but my thing is this people deliver are not so trustworthy ones again Lucia was able to fixed the problem with her supervisor thanks Lucía Mrs Williams ?
-
September 2022 by Marti V.
We bought a sleep number bed about 5 years ago, with an adjustable base. We hated the bed and returned it. It's nothing but a bags of air, not evenly distributed, and making the sleep number lower just results in a hammock-like mattress. We were not allowed to return the base, so we are using it with another mattress, but both of the crappy sleep number remotes for it have given out. I tried twice ordering a new one from Sleep Number, and they failed both times to deliver it. (Remotes are back-ordered indefinitely.) Not only did they not deliver it, but they also failed to notify me of the back order status, or ever contact me whatsoever. I had to call and ask for my money back after weeks of silence. They charged me for two-day air delivery, by the way. If I cannot find a remote to power their custom AirFit 1 base, I will have to buy a whole new base. The only suggestion from Sleep Number was eBay. In summary, uncomfortable bed and now unusable adjustable base due to garbage remotes.
-
July 2022 by Nicholas Contes
We walked in and were greeted by Jeremy. He walked us through all the products you offer, was professional, patient, not pushy sales man at all and was so accommodating to our 2 little girls that accompanied us. Our girls were a handful and he made sure to make all of us comfortable especially them. He made great suggestions and even assited anyway he could with offers and discounts. Would highly recommend. Sleep is one of the best investments you can make for yourself and he made it an enjoyable process to make a large purchase.
-
June 2022 by Ellen Elder
Great customer service very knowledgeable and helpful.
-
April 2022 by Lucy G.
I bought sleep number bed near 5 years ago and paid almost $11000 and expected for the good night sleep bed. I am very disappointed with the product and service. Although I still have 5 years warranty, the bed has become separated in the middle. It woke me up when I am turning at night. I called for the service but I was told that I have to pay for the assessment and pay extra for the repairing. It is so unfair. I called the supervisor and was placed on the automatic waiting for 15 mins and still nobody answering .
-
March 2022 by Anthony Alvarez
Jeremy at the Sleep Number store is one of the best customer associates I have ever had the pleasure of dealing with. He explained everything about the beds, the warranty, all the promotions, and cost right down to the penny. I had already done my research and Jeremy was honest and true to the T about everything I had already read about. We were able to lay on the beds and feel the changes of firmness. It was a great experience. If anyone is thinking about getting a Sleep Number bed you have to go here and try it out for yourself first.
-
February 2022 by Angelina Fernandez
I really enjoyed shopping at Cerritos location ☺️ Vincent spent time explaining the difference between mattresses. We felt no pressure to buy which made our shopping experience enjoyable. We are very excited about our purchase and can't wait to sleep in our new bed. Thank you ?
