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February 2024 by Ray S.
I had an outstanding buying experience with Sit 'n Sleep in Cerritos. Trish, store manager, helped me throughout the shopping/purchasing/delivery scheduling process, and she was GREAT from start to finish. When I first came in, Trish greeted me warmly, and offered guidance, support, and assistance; I never felt pressured or rushed during the process. I particularly appreciated that she listened attentively to what I was looking for, and shared options and possibilities based on features I was seeking. Trish is gracious and attentive, and her information and knowledge were super-helpful. I made three visits to Sit and Sleep before making a final selection, and every time Trish had the same warm approach, answering each new set of questions I had. She priced the total package for me so I knew exactly what the cost would be before making the purchase. Delivery was scheduled for the next day, and the delivery guys were great. I loved how the scheduling/delivery software gave me frequent updates on arrival time so I was ready when they came. Excellent experience! Ten out of 10 for Trish, Sit 'n Sleep, and delivery techs : )
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December 2023 by Rodney A.
Had an outstanding experience at Sit 'n Sleep in Cerritos with the manager, Trish! She was incredibly awesome--displayed remarkable patience and diligence in showing us several mattresses. My friend and I thoroughly enjoyed her expertise and the time she took to help us find the perfect fit. Exceptional service at Sit 'n Sleep--highly recommend!
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October 2023 by Daniel Chan
Trish is so knowledgeable, friendly, and excellent at explaining things. And she's very patient and accommodating with an indecisive person like me. I ended up purchasing an entire bed set and very nice furniture to go along with. I am very happy with my purchase. Thank you Trish for all your help! Is the delivery date here yet?
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October 2023 by Evelyn Rodriguez
Kevin was very helpful, super nice and professional. Really liked that he gave us enough time to look at the beds and pillows without being over bearing. 10/10 would recommend, someone should give that man a raise!
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October 2023 by Omar B.
Jordan Ngo was quick to greet me when I came into this store to pick out a new mattress on a Sunday afternoon. He demonstrated excellent customer service and showed me various mattresses around the store. Jordan was very helpful and patient throughout the entire process. I picked out a wonderful mattress and I'm beyond happy with my purchase. I definitely recommend sit 'n sleep (this store to be exact) to anyone who is considering purchasing a new mattress.
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October 2023 by Sean Aguilar
The charismatic seller, Jordan was very keen on making sure I got the best mattress for my back. He also made sure I wasn't rushed and looked for the best prices in my budget. I would most certainly go back and do business with him, outstanding salesman.
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October 2023 by Mushaira Mosharraf
When we arrived the customer service was great until he mistakenly ran my credit instead of my husband's, despite my clear instructions. This caused delays, as they had to run his credit as well and get manager approval for the error. We had to return later because they forgot to give my husband's ID back. I would have been fine with every issue except running my credit after I explicitly told him not to.
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October 2023 by irinea martinez
We needed a new mattress and we decided to visit Sit n Sleep. Met with David Smith, professional consultant and he made our bed mattress purchase so much easier. His detailed mattress knowledge and patience made my husband and I decide on perfect comfortable mattress. David worked diligently on providing us on the best customer service & prices. He’s a great asset to Sit n Sleep.Thank you David.
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September 2023 by HY B.
Felt very welcome Staff was friendly @ professional as he patiently answered all questions & shared so much information. I returned to purchase a pillow. I fell in love with an expensive pillow. I was told it would not be returnable. Sensing my apprehension it was Simply & honestly suggested that I purchase the pillow through another vendor where returns were available if there was dissatisfaction. He held the information allowing me to photograph the label. I so appreciate their time patience and professionalism.
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September 2023 by Luis B.
Five Stars ! Let me start by saying I'm a pretty detailed guy and I like to know what I'm getting for my dollar ... and I ask a LOT of questions. It had been years since I purchased a mattress and I've had good and bad experiences doing so. Fortunately, for me, David Smith was working the day I went in. I didn't take him long to realize that I was going to take my time and try out many of the mattresses before making my decision. After answering some basic questions on a keyboard and then lying in their magic mattress evaluation machine it was determined, I should choose a medium-firm, or solid, firm mattress. So off I went searching the show room floor. I was there a LONG time trying out and re-trying them-- getting a feel for what was going to be my, hopefully, long-term mattress. After all, this was my crash course Ain how to buy a mattress and they do have quite a selection to choose from. David was very informative and he knows his mattresses, and was more than happy to answer ALL of my many questions, sometimes more than once...or twice, to help me make a qualified decision. Patient guy. Finally, I found "the one". I won't say which one I purchased, because buying a mattress is a personal body-specific choice and you have to find one that's right for you. Writing up the purchase was pretty straightforward, didn't take long and I even got a copy of the 120-day satisfaction guarantee and I later received a link to track the progress of my delivery. I was notified when they would arrive, which was delivered the next morning without a problem. The delivery guys were quick and polite--professional, taking all the plastic and cardboard with them when they left. About three months later, I discovered that my mattress was too soft for my back. Thank God for the 120-day trial period. I now have a firm mattress which I am enjoying. Oh, and I bought an electric mattress raiser so I can sit up in bed comfortably. It's just as good as, or better than a hospital bed. Lucky me. Thanks for your professionalism and patience David! And no, I don't work for sit and sleep. I'm a real customer. LOL! Ask David and he'll tell you how long it took for me to buy my mattress. I think he'll remember.
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September 2023 by Melissa Sandoval
Jordan and Rafael assisted with me buying my mattress and I cannot be happier! They were both incredibly attentive and made sure I chose the mattress that was perfect for me. If you are planning on buying a mattress, please ask for Rafael or Jordan. They will make the process as easy as can be! Thank you both so much!!!
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August 2023 by Crayola Verde
This store has a great selection of products. Trish was so helpful in assisting us with our selections. Everything was explained clearly, and she also gave us space to peruse at our leisure. Additionally, she helped us save some money on our purchase through some inventive maneuvers. I felt like I had my own Sugar Plum Fairy to help me sleep better. Thanks Trish!
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August 2023 by Brenda Perez
Rafael was GREAT! Very informative and answered all questions when asked. Also, friendly and not pushy for a purchase. He listened to our needs and wants. 100% would go back and request him. Thank you! Great experience!
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August 2023 by Jennifer O
Amazing customer service! Trish was very professional and so helpful from start to finish. She helped find the exact type of mattress we were looking for and helped us stay within our budget. We couldn’t be happier with the experience!
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August 2023 by Debbie Sanfelippo
Jordan Ngo greeted me at the door this morning and walked me through the entire process. He really knows what he’s talking about! As any good salesperson should, he wanted me to have the very best, but my budget was a bit smaller than that and he didn’t pressure me to spend money I didn’t have. When I described what I’ve been sleeping on and that it was quite comfortable but I just needed a different size mattress l, he knew exactly which mattress to have me try, even though it was less expensive than many of the others. It felt absolutely perfect when I tried it, and after choosing the rest of what I would need and scheduling a delivery date, the total came within my budget (an amount I had kept to myself the entire time), so I was happy. Jordan did a great job of selling me on the benefits of the wonderful cool touch pillows, but didn’t pressure me when I said that pillows were not in my budget today. So, I’ll be back to buy them when I’ve saved up a bit more. All in all, a wonderful experience and I can’t wait for my new bed to arrive!
