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November 2023 by OC Punk
Great service and prices. Honest, straight shooter salesperson. Free pick up and delivery. I'm definitely using Ortho again.
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May 2023 by ken krausse
Excellent service,that Hollis is a real jewell. Best mattress ever, many thanks
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February 2023 by Terry S.
I can't say enough about Brian that helped me today. He is a genuinely compassionate person in regards to my situation. Also, he was very professional, explaining every thing I needed to know, so I could make the right choice.Matress Firm is so lucky to have such an employee, as Brian. I highly recommend that if you are looking for a new mattress, etc., Brian is going tomake your visit very pleasant and just seamless.
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October 2022 by Deborah A.
This place is incredibly disrespectful. Today, my siblings and I came into the establishment, seriously considering buying multiple mattresses. Eric, the sleep specialist, was kind initially and told us to "make ourselves at home." We took him at his word and laid down. My sister and I enjoyed the mattress, so much, we continued to lay down for several minutes. My sister was seriously considering the purchased (she needs at least 3 in her home) when sleep specialist Eric, rudely approached us with "are we done here (sarcasm)...I've got business to do here." He had another woman that he apparently wanted to work with. We were rudely expected to leave! Other than us and the other woman he was working with, the huge space was empty. We left and will definitely take our business with us.
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August 2022 by Mustang Guy
Was able to find just the right mattress. I didn't think I was going to get a bed that reclines but it felt like a cloud. Thanks for all your help :)
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August 2022 by Evelyn Garcia
David is the most patience and most understanding salesperson I ever meet.
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July 2022 by Yanette N.
Horrible experience. My boyfriend and I are actively shopping for mattresses and we came in today and walked the ENTIRE store were looking the brand and reviews on the brand as we walked by and NO ONE greeted us. We saw an employee talking to a customer and walked past us. No help not even a greeting! I understand if you're with a customer but to walk past us mot say a word and we went through the ENTIRE store without anyone acknowledging us? We ended up going to Sit 'n sleep where we ended up spending over $6k that could have possibly gone here.
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June 2022 by Joe Rodriguez
Got expensive matress from cerritos store since then I have back problems. I cant work hope they refund my money and take there garbage matress back. No stars on matress. Complete worthless doesnt even seem like the one I was actually looking at in show room
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June 2022 by Psychedelic D.
This place deserves -100 stars They are so rude and unprofessional They threaten customers not to walk out and look down on them. If you want a bad experience, come here
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May 2022 by Sony L.
One star review for rudeness, the salesman can't and don't want to listen and took me to see the most expensive mattress in the store at 5k and threatened me not to walk out the door, speechless on his sales pitch . No wonder the store is empty with no customer, bad bad bad all the way!!!!
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March 2022 by Sharon R.
Ortho Mattress is the best! I've bought several mattresses over the years. And what makes them different from other Mattress stores, is they care! Ortho Mattress wants to make sure that you were happy and comfortable on the mattress you select that helps improve your sleep. and they alleviate The stress of mattress shopping. It's tedious and can be confusing. Michelle, made the selection so easy. I am now sleeping on my mattress and I am so happy to sleep all night and wake up feeling rested. Thank you Michelle.
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January 2022 by Sophia S.
This place does not honor their warranty. Do yourself a favor and go to a different mattress store. I bought a mattress here two years ago and it is completely lumpy and lopsided (it is their brand mattress) and after weeks of them trying to find my receipt they finally did. Then paid the 60.00 for them to come out and for no valid reason whatsoever the mattress isn't covered. They said that I could buy a new one and gave me 100.00 off. Thought an expensive mattress should last longer than a year but apparently this is something they are known to do! I heard from other mattress companies that they find loop holes around covering their warranty and it's what ortho is known for in the mattress world. AVOID!
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November 2021 by Dick A
Great products and great service for many years. Great prices. Funny how there are only negative reviews on here when most Ortho stores are close to 5 star rated. Go to Yelp or Google reviews to hear the real story about these guys. They've been in business since 1956 for a reason.
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November 2021 by Dick A
Great products and great service for many years. Great prices. Funny how there are only negative reviews on here when most Ortho stores are close to 5 star rated. Go to Yelp or Google reviews to hear the real story about these guys. They've been in business since 1956 for a reason.
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October 2021 by Greg M
My mom spent about 1700 on a mattress and wanted a firm mattress and when it got here it felt different then the one in the show room we talk to the sale person and did a exchange and it was not frim and was lopsided . She was not able to test the new bed because she was in the hospital and rehab for awhile and when she got out it was not frim and the sale person said will try the warranty . So a Male person came out sd was not frim to him. But when he set the paper work to the company he sd was ok so he lied to us my mom has Parkinson's disease and need a frim bed it hard to believe this company would do this to someone who disabled I try calling and sending email and no response
