Off Broadway Shoe Warehouse in Cerritos is a trusted footwear retailer offering quality shoes for men, women, and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress, and casual styles, every member of the family will find the shoes they love at the value they need. Customers often praise the store's organization, friendly staff, and great deals, particularly the ongoing BOGO (buy one, get one) 50% off sales. The selection is extensive, with shoes for various occasions, from casual wear to formal attire. Customers can find discounted shoes in the clearance and last pairs racks, making it a popular destination for budget-conscious shoppers. However, the customer service experience can be inconsistent. While some employees, like Isiah, provide excellent service, others, like Danisha, have been described as moody, with a lack of enthusiasm and poor communication. Customers have also reported issues with pricing accuracy and staff attitudes when addressing customer concerns. Overall, Off Broadway Shoe Warehouse is a convenient and affordable option for families seeking quality footwear, but the customer service experience can be hit or miss.
Always organized and friendly staff when you walk in. The BOGO sale is going on right now always good deals and cute shoes to buy.
April 2023
Isiah was the best and offered amazing customer service.I did a lot of impulse buying but thats bcuz the choices could not be left in store ?
April 2023
Danisha was the moody kid with the lifeless energy who had to ring us up. It looked like it was a chore for her to blink and breathe. She worked with one hand in her pocket the whole time. No eye contact what so ever. Only talked when she had to.
