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December 2023 by peter r.
Very disappointed. I was promised the world. By a salesman named Josh, Mohammed,shon, and Eduardo. They said they would deliver me the car never did even called to say they were on the way , only to call back an hour later to tell me they were busy with something else. Bad business. No customer service. . I don't recommend anyone do business here.
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December 2023 by MARTIN A.
My 2013 Ford Edge needed some work and when I arrived at the Cerritos ford location I met the service advisor Eduardo Millán, Mr. Millán was very friendly and knowledgeable with my cars situation, he was kind and honest on the work that was performed, I will return and seek his friendly service in the future.
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December 2023 by Tom H.
On 12/7/2023 around 4 pm, I stopped in at Norm Reeves. After being at two other dealerships recently I didn't hold high expectations but needed to get some more car looking done. My situation - Work gives me a monthly car allowance and gas card. I have no car to trade as I own my personal 1995 Jeep. Walk in pre-qualified with my credit union paperwork. I'm just asking for a fair deal; no upsell, on cars they have that already had done the Kelly Blue Book price check. I knew the few cars I wanted to test drive and see if we could make a deal. My homework was done; it was up to them. Juan Ortega - sales - solid guy, honest, no games, helped get me the deal I was comfortable at. He is a good man, I highly suggest speaking to him if you want to purchase. Adam Denton, the sales manager, made the deal on the exact 2022 Ford Escape I wanted very quickly. Adam is an Army Veteran like myself, and I very much appreciate the help he gave in this transaction. If you are a veteran, spouse, or family member of someone serving, or just want to support a dealership that is a veteran-friendly employer, please get in touch with Norm Reeves Ford and let them try to earn your business. Kia Khaksar - Sales & Leasing handled the finance office work/processing. He worked directly with my credit union, and I quickly completed the process without hassle or BS sales. This dealership does offer a couple of programs that are not sneaky or scummy; keep an open mind as they present the programs very transparently and honestly. Will I return to Norm Reeves Ford - Yes, first, and save time at no other dealerships before here. I am focused on a new Bronco in about two years.
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December 2023 by Rosa M.
I recently had some issues with my car the past few weeks. Had some recall notices that I hadn't taken care of but last month on my way to work check engine light was flashing & my 2017 Ford Edge was failing on me. Turned back home & called the dealership I had originally purchased my car from and they weren't any help so I called Norm Reeves Ford got an appointment to take my car in on 11/20/23 didn't want to drive it so I had it towed. The service advisor that met me was Eduardo Millan, from the beginning he was very professional heard me out on what was wrong with my car was very patient with me answered my questions. Long story short my car needed a new engine Eduardo kept me updated on what they were doing to my car, when he said he would call me he did when I called him he was always available just overall great service from Eduardo. He promised me I would get my car this week and I got it back Wednesday and it runs like a new car.He called me to follow up on how my car was doing. I was impressed on his customer service. Needless to say I will be having my car serviced at Norm Reeves Ford and of course will ask for Eduardo.
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December 2023 by John F.
Anyone who visits this great dealership should do themselves a great favor when in the market for a new or used car and ask for Romario Smith. I met this young man last week at the dealership. He greeted me with a great smile and introduced himself in a very professional warm manner. He asked all the right questions and answered all my questions. He showed me the car I was interested in and showed me features I knew nothing about. The test drive was great. As soon as I get my year end bonus I will be back to close a deal with Mr. Smith. Unlike other salesmen at other dealerships he spoke highly of the entire group and stated the service department was exceptional. You will immediately feel at ease as he approaches with his dynamic smile. 5 stars!!!!!!!!!!
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November 2023 by Denise O.
You guys did an Amazing job earning my business, however you're efforts to keep my business has been Fully Lackluster! You guys sold me a maintenance pkg, so I went in for an oil change and tire rotation last week. Your service dept wanted to charge me $169 for All New Lugnuts I was specifically told your staff checked all 4 tires and that they were ALL stripped, to the point they couldn't rotate my tires bcuz they wouldn't be able to be put back on.Beyond that you had informed me that I had a nail in the Sidewall of my tire and that I would also need a NEW tire as well. I had AAA come out to put my spare on since my tire was low due to the nail. They informed me that my Lugnuts were absolutely perfect it was simply the cap that was warped and the nail was on the TREAD NOT THE SIDEWALL!! YOU FLAT OUT LIED TO ME!!I feel EXTREMELY taken advantage of by Norm Reeves Service Dept., was it because I'm a female and you just felt you could have me worried about the condition of my car so I would spend the $169 on New Lugnuts and another $240 for a tire on top of the money I already paid for the service pkg I purchased??? I left your dealership with my service of tire rotation Not completed as well as being % Lied to about the actual issues with my vehicle! I put my faith in your team to ensure the safety of my vehicle and my Family! Needless to say I have Lost All Faith that what you tell me is True!! Did you just sell me the service pkg to give me a false sense of security and take my money just so you could squeeze more money from me??? You guys could've removed the caps, removed my Lugnuts and rotated my tires and you really didn't have to lie to me about needing a new tire to "Ensure My Safety" on the road!I understand you aren't able to patch it that's fine but LYING to customers is Not what I would call taking care of the customer!! I shopped for my car at Norm Reeves due to your Great reputation and you have COMPLETELY DISAPPOINTED me as a Customer. I feel FULLY TAKEN ADVANTAGE OF by your Dealership because I'm a Woman!!I have put up with having my Transmission go out on my car within the 1st year of my purchase and having my car damaged by whatever towing service you provided for my Roadside service, I didn't complain and put Total faith that I was in good hands with Norm Reeves Ford, but now I just feel like my ONLY recourse is to message you here in hopes of Preventing another Female customer from being Taken Advantage of like I was! I don't even want to go back to have any other services done and in good faith you should give me my money back for the service pkg I purchased I'm literally AFRAID to have you service my vehicle Ever Again!Here are some pics of my tire and lugnuts/caps so you can see the nail in the tread and that only the caps are warped!! Please feel free to have your GM or Owner of the dealership contact me regarding my Utter Disgust with this situation!Thank you.
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November 2023 by Kevin Z.
I recently some mayor issues with my truck. I dealt with Rafael at the service department. He was so professional and kept me informed on all the progress. He was so professional from beginning to end. I am very pleased with my experience here. Definitely going back in the future.
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October 2023 by Paul W.
I'm selling my old car and the service from Bryan at Norm Reeves Ford was great, easy process and get my check within 2 days. I will definitely recommend.
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October 2023 by William J.
I was so pleased with the service I received from Eduardo Millan at the service department. Eduardo went above and beyond to help me find the problem on my fleet vehicle I was very impressed with the service I received.Highly recommend to get your vehicle service at Norm Reeves ask for Eduardo Millan
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September 2023 by Manuel R.
Eduardo Millan in service was professional and friendly, he went out of his way to help me get an additional service that was needed on my RV (motorhom). The appointment and pick process has been very smooth. Although I didn't wait for my vehicle to be repaired I was offered coffee and a cubical were I could sit down and work if needed.
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September 2023 by Nubian
I purchase a car almost a month ago. Marco was the sales person that helped me first and then later Jasmine M. came and helped me all the way through my car purchase. Marco and Jasmine M was awesome and they provided great customer service. And was very acknowledge about question that I had regarding the Corsair that I was looking at. Mark and George is great and they take pride in their sales team. Adam works in the sales department and he helps in the financial department. Adam worked right alone side of Jasmine to find the best option plan to purchase my new car. Once most of the paperwork was completed. The last stop was to see Manny's department where he finalize the paperwork to my new car. Norm Reeves has a outstanding sales team and they will go way and beyond to make sure their customers are satisfied. I had other car dealership that I visited beside Norm Reeves. But Norm Reeves made a better impression on me. So if your looking to purchase a Lincoln vehicle. Go see the awesome team to get you through that smooth car purchase. Macro, Jasmine, Adam, George, Manny and Mark are awesome I give the sales service department a 10 rating. They made my purchase go very smooth. Thanks again to the awesome Sale Team . Keep up the good work.
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September 2023 by Jason Farson
Wonderful staff and environment. Each member of their teams was knowledgeable and not once did we feel pressured to purchase or feel that we were being coerced. During the process, the team members helped introduce us to every department for future visits and maintenance. Hao (our salesperson) was very receptive and helpful in breaking down costs and ensuring that we were making a decision we were happy and comfortable with. Couldn't have had a better experience and would highly recommend Norm Reeves Ford to any one of our friends and family.
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August 2023 by john gonzalez
I had an appointment for service and when I arrived I was told I would have to wait 5 hours. No one offered any accommodation for the inconvenience!When my truck was ready ( 5 hours later) the employee driving myTruck did a burn out in front of me.No one seemed to think it was a big deal!I was furious! The manager on duty did not offer me any accommodation. I asked what was he going to do about this? He answered what do you want? I said my service should be at no charge, he said NO, but offered to give me the next service at no charge.I appreciate the offer, but how can I trust this won’t happen again ???I purchased my truck from you, and have only had it serviced there, I have been a loyal customer for the past 3 years.Is this how you treat your loyal customers???This is the second review I have completed for you, no response from the first, which stated same issue. So I conclude you could care less about my business so I will take else where.I was considering buying a new truck and someone was going to contact me but never did. I would not buy another truck from your dealership.Former loyal customer
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August 2023 by Justin Gadaire
I've now gone to Norm Reeves for 4 cars on our household, and this past visit was the best thus far. Juan and Jasmine were great at providing the information I needed, and helping me throughout the process. There wasn't anything negative I can recall about the interaction. They were straightforward, honest, and made the buying/leasing experience better than it has been in the past.
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August 2023 by Andrea Hernandez
I had a wonderful experience purchasing my brand new 2023 Ford Bronco at Norm Reeves Ford Lincoln. The process was stress free and pleasant. Chase, Josh, and Kia were all so helpful. They have great customer service. I felt comfortable purchasing my dream car! I will definitely recommend this dealership to friends and family.
