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November 2023 by Eunice Pak
Kimberly helped us w/ our purchase and spent her time informing us on anything we needed to know. She was straight forward and was a person of her word/recommendation. We were taken care of and appreciate her patience and assistance. I would say their sale and what they can offer seems hard to beat.
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November 2023 by preston pfeffer
Harry was very friendly and helpful. He made sure that I was taken care of in every aspect of my purchase. Overall it was a great experience!
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November 2023 by Jennifer W.
Visit date: 11/8/23, delivery date: 11/18/23Hubby & I have gone to Sit n Sleep (2 locations) and Ashley's shopping around for our mattress set. This gave us an idea of which brand & type we would eventually purchase. Who knew it be so tedious & tiring searching for a bed!?When we finally decided on just getting a basic bed--meaning no bells & whistles (remote to elevate head & feet, massage), it became a much simpler task. Out of all the sales folks who tended to us with our shopping for our bed, Harry at Mattress Firm was the best fit. He had a great sense of humor & was attentive to our needs. Not only was he patient, he was also very knowledgeable & informative. Hubby & I took a while trying all of the different kinds of beds. This store had a wide selection of brands to choose from. We opted to get the Sealy King sized bed. Setting up the delivery was also easy. I've read many horror stories about delivery problems & Im glad our went without a hitch. The 2 delivery guys were respectful & professional. They delivered on time & were quick. I was worried they would leave a mess or destroy some parts of our property like what others have posted. They were in & out w/o a problem. One & done. Highly recommend this store.
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November 2023 by Lisseth Ortiz
Harry was awesome! Exceptional customer service answered all our questions very knowledgeable! Made the process easy, quick and enjoyable! So Glad he was our salesman and that we purchased at this store!
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October 2023 by Rod Salazar
We just had the greatest experience at the Cerritos Promenade Mattress Firm store.Kimberly was fantastic and so knowledgeable and personable!We weren't so sure which mattress to go with, but with Kimberly's help and guidance, and after trying out a few mattresses of different brands, features, and softness/firmness, we were able to select the best mattress based on our comfort level and budget.They have a wide selection there and Kimberly will make sure you ended up with the best mattress for you.Many thanks again to Kimberly!!Rod and Yolanda Salazar
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October 2023 by Ashley Laguna
Great experience picking out a new mattress! Went in the evening and Kimberly was super helpful and nice. I tested out various types of firmness and she asked me questions about how I felt in each one to narrow down what would be best for me. Ended up getting a great deal and a discount on my delivery since I only needed setup and not haul away. Amazing prices and great service!
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September 2023 by Carol J
Received excellent service from the sales representative, Khalil, he was patient, helpful and efficient. I was able to select what worked best and it was a great experience. Will buy from Mattress Firm again. Thank you!
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September 2023 by Esmeralda Pocasangre
My boyfriend and I had the best experience at this location. Kim was wonderful. She helped us throughout the whole process. She was very informative and sweet. She gave us all our options and we were able to choose the option that was best for us. I will 100% recommend this place to everyone I know and especially to ask for Kim she was really wonderful.
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August 2023 by gabriela martinez
Today my family and I went into mattress firm, Kimberly greeted us with a friendly smile and made our experience very smooth. She was very patient and took the time to explain every mattress we were interested in! Which was quite a few. She made sure we walked out the store with the one we loved! I’m super excited on sleeping on my new bed and finally getting a good nights sleep. I highly recommend this store!
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August 2023 by Rene Ramirez
We made two trips to mattress firm, first to try the mattresses and then to purchase. We had a clear idea what we wanted but Kharl showed us their products, explained the pros and cons of each, and suggested options. He was professional, attentive, and was not pushy. Although, busy with other customers, he took time answering our questions. In the end, we purchased a mattress we know will love for years to come. This is the first time we purchase from Mattress Firm and the experience was good. We're very satisfied with the service.
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August 2023 by Andrew Hahm
I walked in without even reading a single review and was immediately greeted by this lovely young lady by the name of Kim and she is the manager. I had a mattress in mind from what friends recommended but i am 6’5 and almost 300 lbs so the ones from the recs didnt work and feel firm like i wanted. Kim took her time explaining the different mattress and was patient with me because I wanted to see several mattresses. Kim was amazing and very easy to work with. Five stars for the sales manager and the service. Especially the price!! I really recommend this store 100 percent!
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August 2023 by Logan Romjue
I called to purchase the same mattress for my parents guest bedroom that I had bought a year ago for myself (which I love) but unfortunately it was discontinued! But I talked on the phone with Kimberly who was really helpful. We set up a time to meet the next day and she had a few mattresses ready for us to try that were similar to our old one. Took us 10 min to decide and it’s all because of her help! We went at 4 on a Saturday and it wasn’t busy at all. Excellent customer service too.
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August 2023 by Robin Moir
Kimberly was an outstanding saleswoman. She truly cares about her customers and looks for the best deals for you. She not only got my business, but the friend that came with me ended up buying a new bed as well.
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July 2023 by Daniel Ha
Nice place to shop for mattresses. Lots of options from soft to ultra firm and hybrid ones. Budget to luxury/premium options.Kiara helped us identify the right mattress for our need. She was very patient with us in answering all questions even repeat ones in 2 days. Thanks Kiara!In need of a mattress? Drop by Mattress Firm in Cerritos
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July 2023 by ignacio gonzalez
Carl is the best. We had a such great first experience with him that we came back a second time for another purchase.He’s was helpful throughout the whole process.Really a great guy.