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November 2023 by Loved Lou
Had a great experience with lazy boy , Claudia really went above and beyond in helping me choose the perfect chair for my Dad. He loved it. Thank you so much Claudia!
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November 2023 by Kevin S.
The shopping and purchasing experience was great; very comfortable and easy. Margaret, my salesperson, was friendly, knowledgeable and professional. She took the time to answer all my questions and show me all options available in terms of features and fabrics in recliners. I chose a custom-made chair that I look forward to enjoying. Highly recommended!
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November 2023 by Justin A.
As soon as my girlfriend and I walked in the store, the manager or worker ( an older woman ) walked up to us as we were trying out a chair and asked if we were buying furniture today. I politely said, "not today but we are looking." And she said "okay well if your not buying I can't have people sitting in my chairs." Terrible customer service, I was looking for a new lazy boy as a gift to my father and not even 5 minutes in the store that happened. Please everyone should avoid this place unless they get rid of her.
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October 2023 by James Jepson
So far, it has been a great experience. The sales person, Elaine Pace, was a blessing to work with after the unfortunate process practices at another locations. Elaine was thoughtfully available to help us when "WE", were ready. She explained the entire process and time lines for purchase and delivery. A true pleasure with no pressure.The "Couch", delivery guys showed up as scheduled with plenty of communication for the on- time arrival. They took great care in set up and placement making sure I was pleased with our purchased couch.Thanks guys.James & Jackie
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September 2023 by Catherine Hegdale
We were so pleasantly surprised by the amazing service at La-Z-Boy in Cerritos. We’ve always had great experiences with the products but we are a little bit wary of sales people. This time, though, Elaine at the Cerritos store was so helpful and did not pressure us at all. She helped us find chair models that had the types of features in which we were interested and was genuinely interested in our thoughts and feedback. She educated us about various options in a way that included us in the conversation. I can only dream to encounter a sales person like Elaine when shopping in the future.
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September 2023 by Pam
I worked with Claudia on sales and Jackie on design. Both were wonderful help in deciding sofa and loveseat options. Many to choose from. After choosing a sofa style, Jackie came to my home to help with fabric and colors. Sooo many choices! I finally arrived at a style in sofa, colors and fabric. I completed my order and am anxiously awaiting delivery! Thanks to all!
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September 2023 by Rose Marie Rodriguez
It was a wonderful experience with Elaine Pace. She was very knowledgeable with recliners and made it easy for us to decide which one suited our needs. I would definitely seek her assistance in the future!!!
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September 2023 by CHRIS BITTNER-ITALIANO
Claudia was very knowledgeable and she was respectful of our budget and chair choices. We ended up with a purchase and good experience!
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August 2023 by Fran Johnston
We purchased a recliner from La-Z-Boy 5 years ago and love it. We now have room for a matching chair, but didn’t think you’d still have the same one. But you did! Same model and fabric! Can’t wait to see it and sit back in comfort. Thank you!
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August 2023 by Cynthia Oh
After explaining the type of recliner, I was looking for , Brandon knew his inventory and steered me to the appropriate choices. He was patient and answered all my questions. He again allowed me to browse the fabric choices and take my time deciding on my choice. We purchased three chairs, and I believe in the La-Z-Boy product and would return to the Cerritos store again in the future.
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August 2023 by EV Gaming 4U
Claudia (sales) was very helpful in showing me options that met my needs. She took time to show me different models and answer questions while not pushy to make a sale. I was trying to add to an existing living room set so she set me up with Jackie (interior design) who was able to virtually build my room and show me how different recliner options/styles/colors would blend with my existing furnishings. Excited to receive my new custom built power reclining loveseat with console and headrest!!! Huge shoutout to La-Z-Boy Furniture Galleries in Cerritos! Paul V
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July 2023 by Denise Davies
Normally I dislike shopping, however my experience with La-Z Boy Cerritos was very pleasant. I worked with David who was very patient with me and was very knowledgeable with all his products, helped me to make the correct selection, and stay within my budget. I gave the store 5 stars but would give David 10 stars if I could.
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June 2023 by Margie Bailey
Elaine Pace was a delight to work with when purchasing our recliner. She was very patience while we sat in several chairs to find the exact fit. She was very helpful when I contacted her on the phone the evening before coming to the store to see about the 4th of July sale. Looking forward to enjoying my new recliner. This will be the second one I have purchased from La-z-boy.
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June 2023 by Rosie Bañuelos
My visit at La-Z-Boy was a very pleasant experience. I was greeted by Margaret who is so sweet and personable that it was like talking with a friend. She asked a couple of questions on what I was looking for and she guided me right to what I wanted. She was so patient and very calming in assisting me with my purchase. Absolutely no pressure, at all; on the contrary, giving me space and time to think about my purchase. Margaret is very knowledgeable of the product and assisted me with my choice. She made me feel very comfortable during my visit. I am very happy with my purchase and can hardly wait until it's delivered.
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June 2023 by Victoria Sutherland
Our sales associate was helpful and patient as we tested multiple sofas, then multiple fabric swatches. We unfortunately couldn't take a sample to test in our home, but he helped us get free samples mailed to us. We eventually found a perfect option and now we are waiting patiently for our new sofa! We have multiple furniture pieces from Lazboy over the years and would highly recommend them.
