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March 2024 by Guadalupe G
I came in to this location because Downey manager on site couldn’t assist me on my needs. She was so rude her name is Aida !I called Cerritos location while I was shopping at kay jewelers Downey location. When I called inform the staff of the situation they advised they can assist me at their location . Staff at Cerritos are really friendly and go beyond customer service. Thank you so much Lorie and Christ for your great customer service definitely coming back to this location.This staff team were more helpful and willing to help me out, than the manager at Downey location. Chris the manager was willing to hear me out and and apologized for the incident at Downey. And was able to assist me on my repair request.Thank you,Cerritos team !
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March 2024 by Josue Aguilar
Gaby offers great customer service very attentive and patient
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March 2024 by Grey Espinosa
Chris was very helpful, has patients to explain made my experience so smooth and easy.Definitely knows what he is doing,Will definitely come back and tell others of my experience at Kay’s!
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March 2024 by Brittany Dean
Parker took really great care of me . He explained the process of resizing a ring clearly to me and was also patient as I decided on a new ring to purchase. He has a lot of experience and made the purchase process light and fun.
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March 2024 by RafaeL Z
Lori is a GREAT jeweler to work with.She goes above and beyond to make sure you get exactly what you need. Looking forward to working with her again. She’s the best! Thank you Lori!! (Lorena)
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March 2024 by Jeong Song
Chris is so nice workerHe helped me a lotThanks
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March 2024 by Leslie Mendoza
Only reason why I leave one star is because it won’t be posted without me rating it…..Before going to this location I made sure to check the hours posted online. Online it does state that the opening hour for this store is 10AM the same time the mall opens. When getting to this location it was passed 10 AM, it was around 10:18 AM and store was still not open, we did notice a female in the location at the time so we took the time to question why it was not open she stated that her coworker was running kinda late so they won’t be able to open she asked to come back. We understood and walked to shop at other stores in the mall. We kept circling around since the only reason we actually went to the mall was to go specifically for that store. So minutes later we did go back and spoke to the same female associate where she does approach us again . So we began to mention how online it does show that the store should be open at 10AM and it doesn’t mention that hours will be modified due to staffing. After that the lady seemed annoyed so she began to help us through the gate which I find really disrespectful. I’m sorry about your staffing issue but not a legitimate reason to be treated like a animal and being attended through a gate. And even then I feel like she should had at least helped us through the gate the first time we checked inn with her rather then making me waste my time and circle around for so long if she could had help through the gate from the start.
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March 2024 by oScorpio
Bessy and Parker were very nice today, quick service and Bessy has beautiful gift wrapping skills. Thanks again!
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February 2024 by duffyart
Lorenna, and Ricky were awesome to talk and do business with. Very pleasurable, and made my purchase super easy.
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February 2024 by Rudy Mazas
Gaby, laurie and bessy are the best. Come see them and they will take care of you!!!
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February 2024 by Julie Viray
Armando was helpful! I came out knowledgeable about engagement rings. Thank you!
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February 2024 by nasim riazati
She is great, knowledgeable, personable, easy to talk to and no stress or sales push. I would definitely buy from her if the price was right and would feel good about giving her my business.
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February 2024 by renzo arellano
Lori and Gabby were the absolute best. They helped my fiancé and I with everything we needed! Kay Jewelers Cerritos is my go to as of today.
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February 2024 by Jose Merino
Chris was very helpful and was able to find something close to what I was looking for at a good price.
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February 2024 by Breanna Anderson
Laurie was such a huge help today!!! Got my ring resized and everything went smoothly.
