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March 2024 by Jason Brown
We have been selling, installing, and supporting DW Spectrum systems for several years. They are reliable, easy to use and competitively-priced. The support is excellent and we are happy to have them as a partner. We rarely have to wait more than a few minutes to speak to a competent, US-based technician and our issues are usually fixed on the first call.
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March 2024 by Anthos Baenen
DW equipment and tech support is one of the most accommodating companies to work with. The parts, software, and phone apps run great. Feels good knowing you're installing high teir products for your customers. They are always happy with their decision after seeing how clean and smooth things operate.
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March 2024 by Mark Zoellner
Joe Hernandez and the support team were awesome in getting a rather difficult situation resolved! Awesome
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March 2024 by BSB1
I was privileged to have had a very successful experience with the Organization Digital Watchdog. The associates were so Professional in the way they carried out their duties in assisting us with our technical issues here at the Montgomery County OIC. I was more than satisfied, more than impressed, and if there were a greater rating than 5 Stars, they truly would have earned it.
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February 2024 by Paul Lee
DW ranks as the top class of tech support for me, over 27 years of work. Awesome work and thanks!
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February 2024 by Justin Wagner
Don't Use any other camera company EVER!! Just use these guys :)
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January 2024 by Richard Yates Jr.
Knowing when to call helps but they are always great no matter how long it takes to answer when on hold. Always top notch TS, always RMA when needed. I’ve learned enough from them now that I really only call when something needs an RMA
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December 2023 by greg callaway
Always very friendly and take very good care of customers, best customer service.
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December 2023 by ESSI PC
Always has the answers. Never a long wait on the phone. Some of the best in the industry.
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December 2023 by Derek Head
Rapheal (spelled wrong I know) is an awesome technical support representative. Super knowledgeable, very friendly and patient. Hope I get to deal with him in the future.
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October 2023 by Wade Bostick
We have DW at 2 locations. Their products are SUPERIOR to others I have seen. Their support service is impossible to beat.
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October 2023 by Marty D
DW has a Great Technical Support Team. I always get the best professional help whenever I call!
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October 2023 by Laura Rahe
Great tech support!
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September 2023 by Bob Schmidt
Excellent support and service. Great products that work consistently. No need for me to consider other providers for my surveillance needs.
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September 2023 by Antonio Rodriguez
Great Product, support and overall experience.
