Digital Watchdog (DW) is an industry-leading single source of value-driven complete solutions for all video surveillance applications. Reviews highlight that the quality of the hardware is outstanding and the product line is exceptional, with technologically-advanced features. Customers love the functionality. The user interface is intuitive and easy to learn and operate. A top reason for choosing DW is its exceptional support, described as swift, professional, fast, responsive, and knowledgeable. The backend support is critical and first class, with incredibly knowledgeable technicians. This level of support is crucial for success, especially on projects with tight timelines. Additionally, not having to renew licenses yearly is noted as a refreshing advantage over competitors.
i asked for a password reset because i somehow got locked out, the cs rep was direct clear and resolved the issue without a single need to follow up
April 2025
The tech/engineer was incredibly knowledgeable and helped me to quickly resolve my issue. We’re so grateful for the level of support that we receive from DW. It’s one of the top two reasons we design, install, and maintain DW systems (the other is the product - exceptional). The backend support is critical to our... read full comment
April 2025
Support was Fast, Responsive, and Knowledgeable, which is crucial when we're working on boutique projects with tight timelines.
