-
January 2024 by Michael Tanko
Staff was rude.Held up a finger in front of my wife's face and just said rudely, 1 minute. When she asked for help.We walked out.I'd give it zero stars if I could.
-
December 2023 by Jaycaseee
First time here and won’t be my last, amazing service got attended by Lily, very respectful , and overall great experience.
-
March 2023 by Tashee Jackson
Staff was nice and they had everything I was looking for
-
January 2023 by Colin M.
Great shoe store and even better staff. Amazingly friendly guy working there providing customer service at the highest level.
-
December 2022 by Rosspaola V.
The two girls on the floor were talking to themselves instead of trying to help customers. I had to go to the counter to ask for a size. When I did, the guy said they didn't have my size, and rather than letting me try on what he did have or showing me something similar, he said it ran small. Because he just didn't want to be bothered. HORRIBLE SERVICE.
-
October 2022 by Scarlett C.
Very very bad service . These little kids shouldn't be employed. No one greeted us. No one came up to us and asked if we needed help. Instead I had to go ask for myself. Not attentive. I asked for a different size and the girl was clueless. Get with the program or don't work I. Retail. Soooo insanely irritated. If I could give no stars I would.
-
April 2022 by Reyna Ortega
Great service. They carry Vans, Converse, new styles! And much more. fair prices.
-
November 2021 by ROGELIO VILLARREAL
I enjoyed going to journeys here in Cerritos Mall the cashier was very nice very sweet and very helpful for my daughter's Dr martens 1460 that I needed
-
November 2021 by Crystal G.
I've been coming to journeys since Elementary school . I can remember buying two different pairs of Doc Martin's here my first pair of docs was in fifth grade. All my friends were into the new kids on the block and I love The Cure , The Selecter , Susie and The Banshees and The Specials . It's funny how everybody's dressing the way I used to dress in fifth grade . Deep down inside I'm a little bit country I'm a little bit punk ! Im all the way 80s! Give me suburbia , Valley girl ,two tone ,Ska ,Doc Martin Mary Jane's , monkey boots and creepers ! Lifelong trends that never go away!!!
-
October 2021 by David Haynes
Very expensive
-
August 2021 by N S
I love journeys always bright
-
August 2021 by L O
Staff ready to help
-
July 2021 by Gabriela Smith
Great service!!
-
January 2021 by Le Jacklyn (Rakaja)
Never bought shoes from Journeys. All I can say is the gentleman that assisted me today with my buy was a total sweetheart. I didn't get his name, but I believe he was a manager.. But he gave phenomenal customer service. Plus I earned extra money for simply subscribing to their website! How cool! I get updates on new trends and they award you with a coupon!! Thank you for the recommendation by the way. What more can you ask for?! Right.I will definitely be coming back for more Docs!! God bless!
-
January 2021 by Mario E.
Since Dec. 05 20, I've ordered via email 2 pairs of shoes for my daughter for Xmas time. Unfortunately, my package was lost or stolen, I filed a missing package report and journeys said because FED ex said they delivered it they would not refund my money. They finally agreed to refund it as a store credit. It is Jan. 14 2021 and I have placed NUMEROUS phone calls and have spoken to floor managers for over a period of 2 weeks every day, every one of them have said I will get a call back or will receive a virtual card with my refund and has NOT happen. I repurchased my daughters shoes in store for her Xmas gift, but I can assure you I WILL NOT BE SHOPPING at this stores ever. They have the worst WORST customer service via phone calls and BULL @;!?,, please I can not be only person that has lost a package. Companies like these should NOT be allowed to continue to operate with BS practices....