“This T-Mobile store is in a very busy plaza. Lots of traffic, with cars in and out of the neighboring restaurants. I came here to replace my screen protector on a busy Sunday evening. The employees were welcoming, quickly assisted me with my screen protector replacement. The young man who applied it was very professional and did a great job. Thank you, T-Mobile!”
“Had a great experience at the Cerritos Store. Paul really went above and beyond to get me the best package to fit my needs. Definitely recommend Paul and the Cerritos Spectrum store to anybody looking to get a great deal and great customer service.”
“I would like to begin by saying I had a horrible experience in a corporate Verizon store in Downey that made me want to leave Verizon as a customer And from all people a manager. I walked into the Cerritos location and was met by yet another Manager who on my eyes deserves a promotion. I explained my situation and Ricardo was more than happy to help me. I didn't have the device I needed to return with me so he told me to just bring it in and he would be more than happy to help. I did indeed come back the next day. But by that time I decided I really didn't like the way I was treated and told Ricardo my apologies, in spite of what we spoke of yesterday I've decided I I would no longer like to be a Verizon customer. He expressed his sincerest apologies and went about trying to disconnect my service. He was extremely patient and very understanding and empathetic to the situation so much so I decided to keep my service with Verizon, and I truly believe if it wasn't for Ricardo, I would not have done so. I wanted to Thank him for being so kind it went a very long way. I will never return to the Downey location under any circumstances but Ricardo and the Cerritos location was able to help keep a customer.”
“Hector Valdovinos-Montero was amazingly patient and knowledgeable. He guided us through the phone purchase process with complete professionalism. My husband and I have absolute confidence in his advice and service!
Since I always post when I have terrible experiences, I wanted to take the time to recognize fantastic service as well!”