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November 2023 by Victoria Sanchez
Worst customer service, not by the regular employees but by the management. Fatima a newer manager I suppose helped me out and asked me so many questions about how I was paying for my order as if I had stolen the card I was using, It made me so uncomfortable and it was completely unprofessional to ask a costumer if that was really their card. Vince another manager even questioned if my husband and I were really married like if that was any of his business? But I’m assuming it was because my partner and I are an interracial-queer presenting couple. Overall worst experience I’ve ever had in an establishment, I hope no other customer ever gets treated this way.
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November 2023 by Victoria S.
Worst customer service, not by the regular employees but by the management. Fatima a newer manager I suppose helped me out and asked me so many questions about how I was paying for my order as if I had stolen the card I was using, It made me so uncomfortable and it was completely unprofessional to ask a customer if that was really their card. Vince another manager even questioned if my husband and I were really married like if that was any of his business? But I'm assuming it was because my partner and I are an interracial-queer presenting couple. Overall worst experience I've ever had in an establishment, I hope no other customer ever gets treated this way.Not just that they have unsafe conditions and management doesn't even seem concerned. Hoping the issue gets resolved because people can get seriously injured. Their dressing room is packed with boxes stacked almost 6+ feet tall .
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November 2023 by Brenda Sunio
The young man working tonight around 7:15pm was so polite & very helpful. Cerritos store on November 9th?
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April 2023 by Kourtni A.
Amazing store!!! David helped me look for all my Chainsaw man Merch and was super helpful and informative! Will be shopping here again soon.
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April 2023 by Hinata Hyuga
Great stuff but don't go in there with less than $50 to throw away because that store will drain your pockets
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April 2023 by Raymond Montiel
Truly the store of all time. Shoutout to the tall metalhead. Very helpful. I think his name was Richard.
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January 2023 by Easy Money
We were in that store for almost 2 hours!!!! We were finding stuff and decided to put it down for a few minutes when we went back to get the items, it was already gone and put away, they are like brids getting worms!! When we got our item we used coupons and left we checked the receipt and looked one of our coupons didn't go through and we were already half way home, so now we had to drive all the way back to mall just to get the money back. I definitely DO NOT!!! recommend WORST SERVICE EVER!!!!
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January 2023 by O A
We were in that store for almost 2 hours!!!! We were finding stuff and decided to put it down for a few minutes when we went back to get the items, it was already gone and put away, they are like brids getting worms!! When we got our item we used coupons and left we checked the receipt and looked one of our coupons didn't go through and we were already half way home, so now we had to drive all the way back to mall just to get the money back. I definitely DO NOT!!! recommend WORST SERVICE EVER!!!!
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January 2023 by Melanie M.
I love the merch, but the company is horrible. I spent quite a bit of money with HT over the holidays. They offered "Hot Cash" as a promotion, saying it could be redeemed during a brief period in January 2023. However, you cannot combine the certificates in a single order, so I placed 3 different orders and planned to place several more so I could use the Hot Cash. They cancelled the 4th order every time I tried to place it. This happened whether I tried to use Hot Cash or not. I emailed them asking why. They originally said multiple orders causes the system to freeze accounts for 7 days. Conveniently, the Hot Cash will be expired by then. This was not the case over the holidays. I placed multiple orders on the same day then without any problems. My email exchanges proved that this "policy" is not disclosed to customers anywhere online, on the Hot Cash certificates, in the store, or anywhere else for that matter. When I asked how a customer is supposed to use Hot Cash if their account is frozen and they can only use 1 per order, they dodged my question. When I asked them to restore my account so I can simply place an order without using Hot Cash, they ignored me. The explanations as to why I couldn't place ANY orders - whether I used Hot Cash or not - kept evolving with each email they sent me. I still can't place an order without them canceling it 5 days later. Ultimately it became quite clear that the Hot Cash program is a scam. I've never had a company refuse business like this. To say I feel unwelcome is an understatement. In my opinion, this is the epitome of consumer fraud (I'm a lawyer, so I don't say that lightly). I guess the lesson is don't try to use more than 2 Hot Cash certificate and don't place more than 3 orders in ... 24 hours? I honestly don't know - they wouldn't tell me what their actual policy is here or when my account will be restored. I'm going to be searching for a different store that carries similar merch. Somewhere that doesn't defraud their customers.
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January 2023 by Troi Z.
January 10th around 6 to 7pm..shout out to Alice!!!! She was only nice one. Scary looking manager skinny lady with crazy hair blonde and black short hair .... Well, she hid the clothes i wanted to purchase! I clearly put behind register while trying on clothes. They were pants. She knew dang well I wanted them but put back somewhere they couldn't find but finally alice did. That was so rude and weird.. bad vibes she's def not normal... Also the guy who is gay I thinks he isn't very kind either. I know they are both type of managers and they made experience very uncomfortable.. Alice is only nice one. Thank you girl! Hopefully you can manage soon cause they don't deserve it. Edit: January 11th around 7pm made a return and used hot cash. The one I believe is gay or kinder to say is lgbtq like myself I'm a dyke. Well anyways he was great. He does his well job. I just wish they didn't think people were stealing if they look sketchy or act ocd or adhd and awkward like myself... if I have a backpack too and bags of clothes I'm buying or returning at mall. Doesn't mean I'm a thief and need to be watched and treated weird. I changed yesterday to try on pants in fitting room and they literally stand right where you can open close curtain and listen to hear for theft. It's so awkward. Bro it's hot topic. Chill on thinking people are gonna steal. I'm a 33 year old manager at the job I work at too and I don't assume people steal and work retail. Y'all have too good of life I think to be caring that much if something get stolen. They ain't gonna give you a raise if you catch something lol... hot topic doesn't care about you enough to be have you be thinking everyone is stealing and making paying customers feel so uncomfortable they end up leaving instead of buying anything lol get over that !!!! Nobody is stealing
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January 2023 by Nena Sibrian
Great Customer service. My daughter is in love with her New Bowl!
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January 2023 by Corina Hill
This visit was a disappointment the shelves very empty and we spent money on lyft to just go to hot topic , we where not happy , I know they have merchandise seen the stalk room.
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December 2022 by Christina Gerdzhikova
It is winter. Yes, I know we are in California but still it was cold the other day so the mall had the temperature at a pleasant level. Once I entered the HT store, it was freezing. They had the AC blasting. I was so uncomfortable. My daughter wanted to try some things on and I refused - it was ridiculously cold and unpleasant. I hurried her up to leave. My daughter loves Hot Topic so we won't stop shopping here or online, but people, please stop chasing customers away with your freezing temp. I left without spending a single dollar.
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December 2022 by Shannon Lee
My grand daughter favorite place but everyone got greeted but us felt very out of place
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December 2022 by Crystal G.
Finally, this hot topic had the T-shirts I was looking for. Folks let me tell you about Christmas presents. It's not about getting somebody what they want. It's about getting something that I wanna give you! You know something that's convenient for me ! This is the last time I ever ask anybody what they want ! Had me running around like a chicken without a head looking for Lana Del Rey & Red hot chili pepper T-shirts. Thank you employees for being so helpful merry Christmas !
