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January 2024 by Marcus H.
December 30th at 11:48 I was in the store , I was rudely greeted by a woman named Angie that was an acting manager, she was very unprofessional, I didn't once be rude or anything then I talked to a different manager & there wasn't anything that was fixed .. I was going in the purchase something but due to the rude & unprofessional worker I had to remove myself , I pray theres a change with the people you hire or the hiring process because attitudes & rudeness should not be allowed. I've called customer service multiple times and no answer . I definitely would like to speak with someone
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June 2023 by Ellie Colton
on 6/4/23 the employees were incredibly passive aggressive. I wanted a size 7y in new balances and two of the girls who helped me kept saying how i was taking the last one and even had their coworker come check to see if I was buying the one they wanted at checkout. The employees here are rude and don’t even ask how you are doing before they complain about what shoes you’re purchasing.
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May 2023 by William Herrera
If I could give it zero stars I would. My girlfriend and I went on the hunt for some converse shoes on April 24 around 7:20 P.M. I quickly found the shoe we wanted. However, no one came to help us check if the shoe was in the back. We waited and waited. The two associates on the floor were not that far from us talking and laughing on their phones (a male and a female). We wanted to see how long it would take for them to ask us if we needed a size and it exceeded 15 minutes before we walked out and found the shoe at footlocker! (they attended us right away).Management needs to talk to their associates to make the consumer the priority and to greet their consumers at the door!
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March 2023 by Majd
I was able to get shoes that I couldn’t find anywhere else
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February 2023 by Jessica L.
Staff is friendly and welcoming, they have good product at this store ! Their status program is worth it and gives you lots of points
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December 2022 by Chris Rodriguez
Literally the worst customer service in the mall! I literally had to ask for the same shoe over 5 times and the store was not even busy.On top of that there was only one gurl actually doing her job and trying to get customers out of the store, everyone else was just standing around the entire time. Needs some serious work
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December 2022 by Sarah Infante
Employees here are just rude!
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August 2022 by Arnold D.
I am giving it a 3 stars because this account needs to be updated to JD Sport. I believe the Finishline actually closed down inside Cerritos Mall.
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May 2022 by Brianna Serrano
AMAZING customer service ! thank you Moose and Noah for the great shopping experience. I came from the shoe palace next store from the JD store and they had terrible customer service so I left and came here. The gentleman greet every customer that walk in, they actually check to see if they have extra merchandise in the stockroom. These guys were helpful every step of the way. Even gave great fashion tips and recommendations. Very pleased with my experience at this location.
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April 2022 by Jorge Garnica
Awesome store and great service
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September 2021 by Benjamin Rivas
If I had 5k. I could spent it in this store alone!!!
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July 2021 by Andres
Not a good selection.
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July 2021 by Terry s Boyland
Love this place
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May 2021 by Alex Ortiz
Great atmosphere and mellow store !
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April 2021 by Michael Choe
Poor management here
