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August 2023 by gaby hatfield
Was trying to enjoy the experience with my son but instead got attitude from the manger ringing me up.
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July 2023 by Rose K
Haven't been here in ages. My kids are grown. Walked by with my grandson and he noticed one he'd been trying to find for a while. He was excited. Of course I bought it. They were nice enough to sell us an outfit on display. Very friendly staff.
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June 2023 by Rosa D
Found this build a bear store inside los Cerritos plaza in LA California. They had a lot to choose from and I noticed that they are featuring a Harry Potter section now! They have the bears for you to stuff and dress however you please. You can also insert sounds like a voice or music which is pretty cool. It was pretty busy at the time that we went. You also have the option to buy it online and pick it up in the store:
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June 2023 by Z Lopez
Was just here for the first time ever with my son and the whole experience was wonderful until we got to checkout. The older lady with black hair got upset because I didn’t want to provide her my email address or purchase a gift card. Horrible customer service and petty for a grown adult.
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June 2023 by yette patil
I love build a ? because I love stuffed animals and they have a good collection of animals. And the clothes are cute as can be. Definitely recommend them for your stuffed animals needs. And also a great selection of accessories for your furry friend.
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May 2023 by K.O
Nayla was amazing!She was attentive and understood exactly what we needed went above and beyond for sure!Definitely needs some recognition from Management about what a great job she did!! Keep it up Nayla
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October 2022 by Risa
Wow! We thought the BAB in our local mall was big! This one was big but also lots more merchandise! My daughter has been looking for new outfits for her teddy bear, and today she got 2! She said we definitely have to come back to this location! The ladies that helped us so very kind too! I believe one of the girls name was Natalie. I would definitely drive the extra 40 minutes to come back to this location next time too!
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August 2022 by Kevin K
Cindy, the store associate that helped us stuff my daughter's teddy bear, was very kind. I would have given the store five stars but Kris, I think that was her name, kinda ruined the experience for me. I almost didn't want to buy the bear but I knew my daughter really wanted one. She initially had a bad attitude because I wasn't standing in line where the sound recording was done. Why would I be standing in line there if I didn't need to add any sound to my daughter's bear? Instead I let the family behind me use the computer and stood off to the side to wait for our turn to get my daughter's bear stuffed. That just makes a lot more sense. It really seemed like she was just taking out some frustration on me as there was this sudden flood of customers just before closing. I think the whole "stand in line" lecture was totally unnecessary. She definitely realized that too because she seemed like a completely different person when we met her at the register. Anyway, don't do that anymore.
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August 2022 by Shirley
Hear this: I’ve called 4 times today 2 pm-2:15 pm on 8/1. Each time I’ve been hung up on, which I either pressed zero as advised or waited.This tells me employees are hanging up on me due to low staff. If u can comment back , I will proceed to call another time however the cst service is not good. The prices of this store is a bit steep therefore a special occasion if we come. As of this experience, I can tell you they need better staff or management.Cerritos store - I expected more from calling here.
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August 2022 by cesar velasco
Took my daughter and niece in today to build some bears and Keely was incredibly nice, keeping a conversation going with each one and giving some pointers as to the ideal placement for the heartbeat, heart, scents and other add-ons. Keely made it a very pleasant experience for everyone!
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August 2021 by Happy W.
In a way I'm relieved that I was turned away from an overpriced store. I just wanted to look at backpacks! Sales person would not let me in because my mask was not acceptable-it an N95 and probably the safest ones to wear! He said "we do offer these disposable ones"-blue, cheap a** made in China crap. No thanks. I have money to spend, you don't get mine. Next!
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August 2021 by Christina Stewart The 2nd Chance
I found my favorite Nuimos There, And They’re Names Are Kermit And Miss Piggy
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July 2021 by Yessenia Riverah
Well who doesn't like Disney, I always feel weird going inside this store to be sure no one from high school whom I used to know would see me going in there but other than that, this store is very well organized and the staff are outstanding
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June 2021 by Martin N.
Disney store is always a great place to visit my daughter loves the place she's four years old ! I can't go in the mall without stopping here first. Great staff super friendly !
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June 2021 by Hector a
People are so friendly, and nice
