November 2021 by robbie b.
teller was moody and will subject you to an interrogation towards depositing multiple checks. Be happy enough that I deposit my hustle money to your questionable reputation of a sub-prime loans institution
August 2021 by Gaming Universe
Best Banking experience ever! We came around 3:00 (had an appointment) and the banking relationship manager, Evelyn, was super nice and kind. She was so helpful and answered all of my questions, even repeating information multiple times until I fully understood. She even stayed after hours (they close at 4:00) to help us finish our business. Wow! I am totally coming back when needed. Wish every bank had a caring, patient, and personable person like her!
August 2021 by Eve Ariel
Customer service is horrible
May 2021 by Z Lwin
Jamie Lee is one of the best Credit Solutions Advisor.She is one of the best with above and beyond customer service.
April 2021 by Harry P.
Tried to cash out my stimulus card, Doori, teller said my name is different from the card, then I showed my ID, it's showing the right name except on the card showing my middle name as the first name. She refused to cash it out, she said not acceptable, so rude. Explained to her that I had cashed it out before with the same name with other teller without no issue at this branch. She just refused to cash it out. I had to go to different branch at Cerritos Mall, Teresa, teller was able to cash it out with no problem. Branch manager needs to train you teller nicer to serve the customer !
March 2021 by NoBrain NoPain
I really appreciate this Branch. I lost my ATM Card then lots of BofA branches temporary closed so I can't withdraw MY MONEY.The clerk was very nice and she did extra job for me.I have a question. This branch is now under construction, however, they open. Near my house, it is not under construction then it is temporary closed. Why?Anyway, it was very good for their open. ^^
January 2021 by Lynneta R.
Good staff, very kind and helpful. Great customer service. They are always courteous and ready to get your problems solved.
July 2020 by Lisa Williams
One atm was out of money in the drive thru but I parked and used the atm inside and it was fine.
May 2020 by George D.
I just wanted to say about this place Is Wow I'm always deposting money to my girlfriend account every Friday. There are always alot of tellers there fun and always nice and they always have a smile on there face. I'm truly thinking of changing banks. Keep on doing what your doing.
April 2020 by Rex Racer
They lie to get you to open an account. Do not believe them. What they say to your face and what is in the agreements you sign are different. In the year that I have had the account I have called this local branch 11 times. They have never once picked up the phone. I have been on hold with the automated general customer support line for over an hour now because their phone system sucks and it does not register my account or social security. They suck. RUN
June 2019 by Alexis F.
Every time I come here there's only one person up front and everyone else who works here seems like just wonder off acting as if there useful. Shouldn't take 35 minutes to make a payment. Would give it 0 stars if I could .
May 2019 by Paying C.
Horribly slow. I went in to have statements printed and i waited behind a lady who had been there for an hour. I watched two staff members run around when they could have helped me or lady in front of me. I just needed bank statements printed. There were times no one was in line and there we sat. So i ended up leaving and going to another branch that could better help me. As a long time customer i just expected better from Bank of America branch. Sad. Things like this is why i removed my Mortgage loan from Bank of America and now i am considering after almost 30 years closing my account as well. You have to do better.
May 2019 by Jomin Varghese
What a horrible service! Never ever go there!
April 2019 by Nenah Champaign
Horrible customer service. The lady that signs you in treats you as if you are an inconvenience in her day. I am getting sick of Bank of America they have no problem feeing you to Death. Yet when you need customer service or have questions they are not helpful at all. Going to look for a credit union and ask my husband to close his account as well.
April 2019 by Artellia J.
Hello folks how are you? It's Artellia Johnson and I'm livid and very upset at the crappy service or please let me refrase this statement the crappy lack of service I didn't receive today after wasting 2 hours of my precious time standing in line and sitting in a lobby waiting for a business specialist who was on the phone after I was told they had NO one before me I stood in line for 25 minutes then sat another 15 minutes I got frustrated and left so I came home and picked up the phone and called customer service stayed on the phone another 20 minutes and in the middle of the conversation with the BofA employee we were disconnected and I called back another 20 minutes finally the lady came on the phone and took a complaint, then I was told I would have to go back to the branch to get what I needed I'm so sick of them and it's so unfair and wrong that the people where you keep your money act like you mean nothing at all!!! This Bank of America is located in the city of Artesia on Artesia Blvd and Norwalk do yourself a favor and run in the other direction I had just came from the cancer center in B.H. from seeing my doctor so I was really not up to this. I'm so tired of incompetence!! Time is very precious to me. Pass this bank up you will regret stopping. GOD bless you always