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January 2024 by Mo Ammar
The customer service is very bad . It is the worse branch in the system . From the cashiers to the two bankers . They refused to deposit a check written to my wife’s name because it had her name before marriage even-though the account has her name in the setup screen . They have an internal issues - problems in their computer system They don’t listen and argue . Customers have nothing to do with the deficiency in US bank computer system . it seems like discrimination against certain people . They said to me if you don’t like it go and bank somewhere else .I asked for $100 singles , they impeded 2 torn $1 bill that no store is accepting .They did that to me in 2 different occasions.Dishonest. I don’t trust them .Horrible experience.
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July 2023 by Jess Fugate
Since when does a bank not accept a check written by its own customer?! You can only cash a check for 1K? What a joke. Now I have to pay $7 for the “pleasure” of parking for 5 mins.
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February 2022 by Josh K.
1 star is too generous should be ZERO! Went 5 miles out of my way in traffic so it took 30 minutes to the outside ATM and there was no money in it!! How do you operate a multi billion dollar bank and don't fill your ATMs?? I can't get rid of this bank fast enough. Will be banking elsewhere.
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December 2021 by Jonny R.
I was to get a car loan at 2.4% interest rates for 60 months. Perfect credit score and they changed it arbitrarily to 2.7 but no one there to answer phones. Eddie does not know what he's doing When it came to getting the loan, he then added on that I needed to have a bank account with US bank to get their rate. Bate and switch! So frustrated, I called CarMax and got a rate of 2.4% and didn't have to go through the hassle of the worst run US bank ever. Never use US bank, they are a deceitful bank. Bad customer service never answers their phones say they will get back to you and they never do run don't walk from this bank.
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January 2021 by Tony W.
This bank is amazing there really is good people that work there one in particular person name Christina she's really helpful and explain everything and goes into detail as a banker as a customer I definitely recommend opening A Bank account or any kind of banking you need just make sure you request her much love much respect for this company and the employees at this branch
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January 2021 by rebecca kohan
I love the staff in this branch. They’re very friendly and knowledgeable!
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September 2020 by Julio H.
open my account century city Iam very satisfied with the bank and all the employees nothing beats going into a bank feeling safe great customer service highly recommend to all who like good banking,Extremely satisfied extraordinary service! Invest wisely.
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March 2020 by Benedict A.
I HATE this branch!! If you can avoid going to this location, you should!!! They never have enough tellers working and the ones that are there, majority of them sit at their desk, looking like they're doing nothing, but playing or texting on their phone... this woman/teller literally had her headset on and was texting on her personal cellphone, sitting at her desk and it was clear she was not on her break! The bank tellers that are "attempting" to look like they're working, move as slow as molasses, with no regard for the customers that are sitting there waiting!! Everytime I go to this location, it never fails!! It's freakin ridiculous, inconsiderate, and rude! If you don't like your job get a new one because none of you should be in customer service and definitely not working at a bank!!! Never going to this location again!!!
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August 2019 by Jeanne B.
This is an excellent branch! Unable to go to my home branch DTLA and came to this one. My account had been compromised and they cancelled my card and immediately gave me a temporary card and it was quick and easy. I found the staff to be friendly, helpful and professional. Recommend banking here.
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January 2018 by Alex Alamro
Best customer service representatives .
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November 2017 by Satish B.
Amazing staff, very courteous and helpful. Every client gets personal attention. I am very happy and satisfied with the bank and branch. It feels like I have a personal banker every time and you feel special. I definitely recommend opening an account here.
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July 2017 by Raa Farah
Staff in this branch are so helpful and welcoming...
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July 2017 by Josie Dvorak
Baldeep was very helpful with a unique personal situation. Ive always been impressed with US bank's customer service and it's people like Baldeep that make the experience of banking happen with ease.
