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January 2024 by Anahy V.
While waiting in line I overhead another customer say how NAPA has a 1.5 rating on Yelp and so I had to see for myself because there's no way that this store could have such a bad image! Reading through the other reviews it's sounds less about the quality of the parts and the store and more that customers want to be waited on hand and foot. NEWS FLASH: BASIC car maintenance is knowing how to install your own wipers, knowing what fluids your car takes (fyi it says in your manual OR on the CAPS) and being able to read the back of a receipt that states their return policy. I wish I could give out 10 stars because I've always had an amazing time with the guys up front. I'm always understanding when a part is unable to be found or if they don't sell the part because Auto Part stores are all AFTERMARKET, they're designed to work with multiple cars or the vendors have stopped making parts for cars that are FIFTY YEARS OLD. Yelp is meant to give an honest opinion on the stores' quality, not to use as an attack against the workers just because you feel above everyone in your *cough* pre-owned *cough* "Luxury" car.
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December 2023 by Dr. Dwyer
Knowledgeable and helpful personnel.
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October 2023 by Ben Koonse
Always great deals online pick up in store
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July 2023 by Peter Zemlicka
Marcos was great very k owledgeable
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May 2023 by Susann Brown
Basic auto needs like oil, headlights ECT.
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March 2023 by Craig H.
Terrible customer service, filthy, dated interior and the worst part they don't even install wiper blades as a courtesy...whatever happened to putting customers first. I want be back and save yourself some time and anguish by going to an auto parts store that really takes care of their customers.
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February 2023 by John Bauer
Very nice people work here they do everything they can to help thank you Napa
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November 2022 by William C
Had what I wanted professional service
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October 2022 by Doby Gillis
Napa auto parts is the place to go. If you don't want several trips getting the wrong parts. It might be a few more dollars but it's worth every penny. The staff are friendly and knowledgeable And help you get the right parts the 1st time. Thank you Cathedral City Napa staff..
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April 2022 by Dennis Mario
So very nice, polite and helpful! I'm old and yet, was treated with the utmost respect and dignity
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March 2022 by SunDay Shine
Talked to these guys twice before going down there. Asked if they had the battery i needed, they said yes. I went down and they were closed. A note on the front door saying we are closed . The Palm Desert store is open is the what the sign said. Why didn't anybody tell me they were closed at the Cathedral City? Lost my respect and business.
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March 2022 by Jamie S.
To bad I can't give them 0 stars. What a waste if a day. Called not once but twice told me they had the battery I needed and they would put it aside for me. Told them I'd be there In 20 mins. Got there and the place is closed. 145pm and they are closed, but the pd store is open. Wtf, I called them and they said they were the store I spoke to. Well how the heck was I to know that. When I called the cat city store and the pd store answers, but they don't say they are the od store, how was I to know. So a waste of day. Now going to their competitor, auto zone, for my battery and my service. Bye. Bye Napa, you suck.
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December 2021 by Steven Bertling
Had everything I needed and went out of their way to find it for me.
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September 2021 by Kevin Lawrence
Guys were very cool and helpful. Knew a lot of there stuff and the door was very nice with reasonable prices. I'll be back for sure!
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July 2021 by Hannah Reed
Staff not very helpful or knowledgeable. I know its just a retail job, however, If you are a good employee, you start picking up on things. This store seems to lack anyone with the drive or consideration to do so.
