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November 2023 by Rutylo Jaimes
I went to upgrade my phone and Karen and Hailey were assisting me in doing so and they did a fantastic job. They were also pretty funny to be honest but great customer service I would definitely recommend going there. Great job ladies ??? and thank you very much
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August 2023 by Hery96 RS
Excellent good service.... Nathalie was so helpful... Good services and great prices...great job???
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June 2023 by Sesan Ibitoye
Stephanie helped me set up for autopay. Also got a tablet and helped me set up all my apps as well as gmail. I’ll be visiting her at palm dr.
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May 2023 by Nathan David Sanchez
Carlos & Alvaro are a AWESOME TEAM I was helped by Carlos and he did great! took the time to show me how to work my new phone and not to mention with a great smile and great customer service. And Alvaro was also helping another customer with a great smile these two work great with each other I'll be back just because of them. Thank MetroPCS Cathedral City
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March 2023 by Betsy Lopez
The employees were well informed about their product. Great customer service very friendly and very patient with the knowledge that I did not know about my device. I would come again and visit the store even though it's a drive away from my city. I would highly recommend.
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December 2021 by MOOLAH XL
EMPLOYEE DARIEL was helpful from phone activation to finding the right accessories needed for my phone GREAT JOB
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March 2021 by Denise B.
Good service. Karla customer service is superb. She had a difficult time switching my service from Total Wireless to Metro. We spent a long time waiting, but we appreciate Karla time and effort. She was pleasant the entire time. Small and clean store.
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August 2020 by Nina S.
First off I love that all the staff were wearing masks. It felt clean and comfortable in there. The staff was friendly and helpful. The girl who helped us was able to answer all of our questions. We also had our autistic five-year-old with us which can sometimes be a little challenging. He had his eye on the purple and white star balloons they had floating all around the room. He really wanted three of them because he's into balloons and numbers LOL. I asked her if there was anyway we could buy a balloon off of her. My son said no mommy three please and I told him no honey just one she was already in back so she didn't hear the conversation but she was digging around for some balloons and she happen to find two of them. They didn't have helium there at their store but she brought back out to balloons for him and he was so happy that he got two balloons instead of the one that I told him he was getting so he said look mommy she brought me two balloons not one! Thank you so much Carla at MetroPCS for making our sons day!!
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February 2020 by なはら おん&am
Everything!! Great prices on iPhones too!
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January 2020 by Gayle K.
please recognize:alex --employeeof metro alex is very professional excellent educated in hos work at metro . hes kind caring takes that extra step has leadership qualities
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November 2019 by Yadirah Sergio
If it was possible -10 worse customer service ever. Not really sure why I'm surprised people warned me. Not worth the time or money.
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October 2019 by Patricia S.
This store only has the less expensive no-contract prepaid cell phones and plans. It used to be MetroPCS, but T-Mobile bought that company and changed its name to "Metro by T-Mobile" even though it's a totally separate subsidiary. Metro uses T-Mobile's network/cell towers and sells a lot of the same kinds of phones but otherwise they apparently have nothing to do with each other - if you have a contract plan with T-mobile then you can't get any customer service help with it here. I was on the hunt today for a very cheap back-up phone - the kind you throw in a drawer "just in case" you have a temporary problem with your primary mobile phone, like when your dog chews it up then jumps in the pool with it then leaves it out in the sun too long. Okay some of that's unlikely but I did know someone with a bulldog which believed all cellphones and TV remotes are just crunchy chew toys, and why not? They're probably tastier and no more toxic than any of the actual pet chews, treats, or food made with ingredients from our boon/boom buddy China. They have some good plans here and the counter person was helpful. They didn't have exactly what I was looking for, but with more online research I finally discovered that no other store in the valley does either. (The company that does operates no stores at all anywhere so I need to order from them online.) Still, if I ever want one of the more typical and popular prepaid no-contract phones I'll come back here because I've found the T-Mobile network to be very dependable.
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September 2019 by Jordan Martin
Britney is the best worker and she deserves a promotion every time I go in she is very helpful and Polite.
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June 2019 by Gigi Mouseky
The women employed at Cathedral City Metro PCS are helpful and knowledgeable. Not like Thousand Palms, where they lie, GIVE their personal phone number (Natalie) to your boyfriend, and after boyfriend broke his phone for the second time, he asked Jesus to call main Metro PCS to speak with a supervisor, Jesus lied and said they didn't have a phone to call out. BF asked him nicely to please call. Jesus called the police...stay away from Thousand Palms Metro PCS, LIARS, MAN HUNGRY, & WILL CALL THE POLICE ON YOU INSTEAD OF HELPING YOU.
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April 2019 by bobby Whitley
It was excellent customer service
