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May 2024 by ken forney
Great work looking forward to continuing to work with Lou's!
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January 2024 by Chris V.
We keep an old but beloved Lexus here when we come to escape some winter weeks in our hometown. Like most old things the Lexus has little problems. So we looked on YELP and Next Door and decided to have a mechanic check her out. At Lou's we encountered the rare species of an honest mechanic. He checked out the little problem and said "I could begin replacing things but I'm not sure that would solve the issue." He then advised us to hold off for a while. My husband was so impressed...especially since with our other car at home the dealer forces us to spend a fortune on stuff we don't need or they will "void the warranty." So if and when the Lexus really needs work that won't wait, we will be back here. Lou's is what local business establishments used to be like--honest, fair and reliable. Five stars!
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September 2023 by Michael Cole
Reliable, Transparent, and Cost-Effective: A Trustworthy Auto ShopI brought my 2015 Honda Accord to Lou's Automotive for a check engine light and a malfunctioning headlight. Despite being short-staffed, they accommodated me the same day.Dave quickly assessed that the check engine light was likely triggered by my recent drive through deep water during a storm. He reset the light, allowing me to pass my mandatory smog check. For the headlight, he identified a burnt-out wire, showed it to me, and then displayed the quality replacement. Complete transparency.Rather than going for a $100 dealership part, Dave sourced a $30 equivalent and installed it. My total cost? A reasonable $145 for parts and labor.The car was ready the next day. I'll be back for future services and will recommend Lou's Automotive to others. If you appreciate honesty, efficiency, and fair pricing, look no further.
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September 2023 by Meredith Woolverton
I took my car in a couple months ago because it was making a whistling noise. They said they couldn’t figure out where the noise was coming from, yet still charged me $1,000 to fix a few things they thought it could be. It stopped making noise for awhile, and then all of a sudden the whistling came back and sounded worse, and so I took it to a dealership who found the problem within 5 minutes, and they charged me 1/4 of that price to fix it. Disappointed
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March 2023 by Frankie Torro
Dave is amazing! His staff is awesome knowledgeable and they get the job done the right way!Services: Air & cabin filter replacement
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February 2023 by Jessica Diener
This guy is great! So I took my brand new car to the dealership that I purchased it at for it's 15,000 mile maintenance check and there was a squeaking noise that I inquired about and so they checked it out for me and came back to me telling me that my brakes and rotors were both shot out and I needed to replace them both well I couldn't afford that at the moment so I told them no well I just brought my car into lou's automotive and he let me know that my brakes and rotors were still practically brand new and they were just installed incorrectly and so he fixed it all up for me no more squeaking and I didn't have to pay for something I totally did not even need I couldnt believe it thank you so much!! I would definitely recommend taking your vehicle here he is honest and very reasonable!!Services: General repairs & maintenance
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February 2023 by Tonya G.
This is the Only shop that I will use. Honest, reliable and extremely talented and knowledgeable.
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January 2023 by Hayley A.
This place is the best. Can't thank Dave enough. He is so honest it's unbelievable. He has taken care of all my cars. When the car dealer tries to get me for parts I don't think I need. I take it to Lou's and I am told what is needed. Dave is not going to over charge you for parts you don't need. It's hard to find a good honest mechanic, but I have found mine and I would recommend you take your car to Lou's and find out for yourself. Thank you so much Dave
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November 2022 by Patti Lynne
I would never go anywhere elseThese people are honest and compassionate beyond beliefTheir prices are very fair and they never overcharge. If anything, they do not charge enough for the great work they do.Services: Air conditioning
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August 2022 by Peter J
Called to get a quote and seems they must not get much business! Estimate for a rear shock absorbers installed quoted at $400 for labor ha what a clown! All other shops range from $100 to 200 at best and they want me to pay $400 for a 20 min job lmao
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February 2022 by Rev. Patricia D.
My 18+ year old Prius and I are very grateful for Lou's Automotive in Cathedral City! Friday late morning dash warning lights came on as I was driving to Los Angeles, going west of Palm Springs on the 10 freeway. I called a friend in Plm Spgs who referred me to a mechanic who referred me to Lou's. Today, Monday, David diagnosed and repaired it at a fair price. If you need a good mechanic in the Plm Spgs area, call Lou's for an appointment and tell him I sent you. I rarely give 5 stars, but Lou's is definitely a 4.5.
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January 2022 by Nicholas Moon
I was in and out as scheduled the workmanship top notch. ..front suspension is their jam
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October 2021 by Sue Ann C.
Very honest place. Took my Kia Soul in. It was running rough. Dave the owner checked it over at no charge. They fixed my car. It is running perfectly now. Very reasonable. Very Honest and Excellent Work. I have had no problems. Did not try to sell me things I did not need. In fact quite the opposite, told me my brakes were still good and so were my shocks. My car was ready when they told it would be. I took it to another place before this and they wanted almost double to fix it. They recommended work I did not need. Dave the owner is a huge dog lover. He adopted a Rottweiler that was scheduled to be euthanized that day! Quality work, Fair Prices, and Decent Honest People!
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May 2021 by Joanne A.
I highly recommend this place for your automotive service. A friend recommended them to me when I was told I probably needed a new alternator. They could have charged me a lot for one and I would have never known that I didn't even need one. They checked it out for me and didn't even charge me for the diagnostic. I appreciate honesty especially when so many people take advantage of women when it comes to car problems.
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May 2021 by Joe B.
Best place to take your car, extremely trustworthy and honest , yep I said honest highly recommended
